MBAM will not load

[MJP1964]

after a re-boot and during start up my PC said MBAM terminated unexpectedly; and now when I try and run it manually it says:

An error has occurred. Please report this error code to our support team

MBAM_ERROR_LOAD_DATABASE (0, 0)

[MJP1964]

Any ideas on how to get Malware running again would be appreciated....

After a re-boot and during start up my PC said MBAM terminated unexpectedly; and now when I try and run it manually it says:

An error has occurred. Please report this error code to our support team

MBAM_ERROR_LOAD_DATABASE (0, 0)

[exile360]

Greetings

Please try the following to see if it corrects the problem:

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

[MJP1964]

Thank you - any idea what would cause this so that I can avoid having to do this again in the future?

[exile360]

I'm honestly not sure, but I'm guessing it was caused by an error during installation or updating. One of the best things you can do is exclude Malwarebytes' Anti-Malware's files/folders from you antivirus and firewall software as they can interfere with it sometimes, it should also improve performance. The FAQ located here (also linked above) shows how to do so for many antivirus softwares.