9 replies to this topic

[Carabeo]

Hello I just had my disk replaced and lost manythings. I was trying to contact Malwarebytes, because i bought the program a month ago and want to insltall it again need to know how can I do it. When I opened the page "Contact us" to ask for this or any other, I get: ���N��n�:��9z��Ȋ�{��>Hs�ӳI䲻EQ�D�L)Q%)���~�����!)ɲ�$n6]�C[ ���}Hnt~:z{x����:�pq����!xA�m�0�����]��B��ג��i&R�����o�u����5�m 9 �/
What can be the problem?

[Firefox]

Hello and

Not sure about the web site, but to get Malwarebytes installed, Please do the following:


To install Malwarebytes, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

• 
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

To Get your ID and Key back if you lost it see below:

You should contact Cleverbridge.....
If you lost your ID and License Key then send an email to: cs@cleverbridge.com
Phone: +1-866-522-6855
Monday - Friday: 8:00 AM - 8:00 PM (CST)
Also, their contact info can be found here

[Haleo]

Hello Carebo and welcome to the Malwarebytes forums!

It seems that a few customers are having issues with viewing the consumer support page. This issue has been resolved but it may take an hour or so for all customers to see the fix.

If you are still seeing the issue after 1:30pm PST please let us know.

[slybo]

I also get symbols when I go to http://www.malwarebytes.org/index.php

is this the same problem. Here is what the page looks like
<p>‹íÛnÛ8ö¹ùŠ3z¨SLdÅIg§Mli’b:“¶A›nw0´DKL(Q);Âv¿g}Ûoèí9ÔŲì4n§]ìô@,Rä¹_Im ¿;yu|ñëù)D&–pþöéùócp\Ï{·ìy''ðŸ.^œÁ ¿ K´0B%LzþéKœè˜ÔÀóæóy¾ßWYè]¼önö€6W®iíì&pæ[C‹ð&–‰­
3xüøq¹Û®Å,o
cnðj—¿ÏÅlä«äðä¸EÊðëñè1üæx´ÛüˆeŠ›Qn¦î#< Ç#ùø“s–ñIa¸8€gÇÀ#ü¸|³SŽf"ë5> ó‚æ!ñŠ1 Š'R±`è• ¶é5.#G›Brqn0H`E—¯µQæ§ Ã8ó÷ƒ¤¯ 3ÂÏÇ-º¬4Pvü2ÃZřϵ7À»h—Ǥì[x198®y´tX4½ íÅ£Û¡R¡ä,ˆSÅÅé”ÅB£“L‰ÀÛ7¨«ƒœ‡¹dùîDé g¹é-¸é•üÔjnzŸö3‘Š6£WlæÊYtæ7ì^} ·WÚ»zŸó¬pý‡ø?IŸJ;áW¢ø¿Ò€>ýxkæ2¸ ù{•?>Ào¿ÂFõó\GÛ¿õ.ñX|_ʼnéí@Ïí‘»¿ŸðÇýý}w°ÛÛýÁºÅ'ŠèyébN;V˜±»t"•.5œ¨ _2^(’„gŽe$Q ®pˆˆ`äÔóN9ðR~]„kt¨Ÿöaª24ð¤r"e"žÁ4Oü2"SÔ+x¿ª¡(Ôʼnä`Á´lHYf4¨)  Á\˜¨)Š6%À¡‡”[‡¼G$€‡#é’0g!w'œX¿wϾ©Ò~éFè ¼\so˜KÛ{l

[Firefox]

I also got the same junk going to just http://www.malwarebytes.org/

[littlemoney]

Just tried to access http://www.malwarebytes.org/ and got symbols. The same as firefox and slybo.

I had the same issue 24 hours ago.

[MAM]

<sub>Was by me the same yasterday eveaning ( i live in Germany), and now works fine here.

MAM</sub>

[Firefox]

FWIW mine is working now.

[littlemoney]

Mine is still showing symbols

[shadowwar]

Please refresh the page littlemonkey and lest us know is its still the same.