22 replies to this topic

[omegatoo]

Hello,
Here are the attach and DDS files from my mom's Vista computer. Microsoft picked up the alureon.a trojan. The quick MB scan did not, but the computer is running so slow I didn't want to do a full scan unless necessary. Please forgive me if I am a little slow in answering as I am not here every day, but will try to walk Mom through the steps by phone between my visits. Thank you for your help.

Attach:
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft® Windows Vista™ Home Basic
Boot Device: \Device\HarddiskVolume3
Install Date: 7/21/2008 8:39:00 PM
System Uptime: 2/16/2013 7:21:12 PM (0 hours ago)
.
Motherboard: Dell Inc. | | 0RY007
Processor: Intel® Celeron® CPU 440 @ 2.00GHz | Socket 775 | 1995/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 223 GiB total, 161.732 GiB free.
D: is FIXED (NTFS) - 10 GiB total, 4.132 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
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RP1729: 7/7/2012 2:44:27 PM - Restore Operation
RP2024: 11/15/2012 1:16:06 PM - maw
RP2025: 11/15/2012 1:35:29 PM - Restore Operation
.
==== Installed Programs ======================
.
Adobe Flash Player 11 ActiveX
Adobe Reader 9.5.1
ATT-PRT22
att.net Internet Mail
Browser Address Error Redirector
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center Localization Chinese Standard
Catalyst Control Center Localization Chinese Traditional
Catalyst Control Center Localization French
Catalyst Control Center Localization German
Catalyst Control Center Localization Hungarian
Catalyst Control Center Localization Italian
Catalyst Control Center Localization Japanese
Catalyst Control Center Localization Korean
Catalyst Control Center Localization Polish
Catalyst Control Center Localization Portuguese
Catalyst Control Center Localization Spanish
Catalyst Control Center Localization Thai
Catalyst Control Center Localization Turkish
ccc-core-static
ccc-utility
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help English
CCC Help French
CCC Help German
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Polish
CCC Help Portuguese
CCC Help Spanish
CCC Help Thai
CCC Help Turkish
Cisco Connect
Dell DataSafe Online
Dell Support Center (Support Software)
EDocs
Family Tree Maker 2006
FamilySearch Indexing 3.12.1
FTMVistaUpdater
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Intel® PRO Network Connections 12.1.11.0
Java Auto Updater
Java™ 6 Update 22
Java™ 6 Update 29
Java™ 6 Update 5
Malwarebytes Anti-Malware version 1.70.0.1100
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2742597)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Fix it Center
Microsoft Security Client
Microsoft Security Essentials
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Web Publishing Wizard 1.52
Microsoft Works
Microsoft Works 2001 Setup Launcher
Microsoft Works 6.0
Nancy Drew: The Phantom of Venice
OGA Notifier 2.0.0048.0
OpenOffice.org 3.3
Photodex Presenter
PowerDVD
QuickTime
Readiris Pro 8
RealPlayer
Realtek High Definition Audio Driver
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
ShareIns
Skins
Spybot - Search & Destroy
swMSM
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Windows Driver Package - Hewlett-Packard Image (02/08/2007 9.0.0.83)
Windows Driver Package - Logitech HIDClass (10/16/2006 1.0)
Works Suite OS Pack
Works Synchronization
.
==== Event Viewer Messages From Past Week ========
.
2/9/2013 9:59:23 AM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: NT AUTHORITY\NETWORK SERVICE Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/9/2013 9:59:23 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/9/2013 9:59:21 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.143.1943.0).
2/9/2013 9:59:03 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.143.1943.0 Update Source: Microsoft Update Server Update Stage: Install Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.9103.0 Error code: 0x80070643 Error description: Fatal error during installation.
2/9/2013 9:59:02 AM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: NT AUTHORITY\SYSTEM Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/9/2013 9:59:02 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/16/2013 8:48:26 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Dnscache service.
2/16/2013 7:27:29 PM, Error: Microsoft Antimalware [1119] - Microsoft Antimalware has encountered a critical error when taking action on malware or other potentially unwanted software. For more information please see the following: http://go.microsoft....atid=2147636949 Name: Trojan:DOS/Alureon.A ID: 2147636949 Severity: Severe Category: Trojan Path: rootkit:_Alureon->Mbr::Alureon Detection Origin: Unknown Detection Type: Concrete Detection Source: System User: NT AUTHORITY\SYSTEM Process Name: Unknown Action: Quarantine Action Status: To finish removing malware and other potentially unwanted software, restart the computer. To see how to finish removing malware and other potentially unwanted software, see the support article on the Microsoft Security website. Error Code: 0x80070032 Error description: The request is not supported. Signature Version: AV: 1.143.2457.0, AS: 1.143.2457.0, NIS: 0.0.0.0 Engine Version: AM: 1.1.9103.0, NIS: 0.0.0.0
2/16/2013 7:26:45 PM, Error: Service Control Manager [7022] - The Diagnostic System Host service hung on starting.
2/16/2013 7:25:08 PM, Error: Service Control Manager [7024] - The Windows Firewall service terminated with service-specific error 5 (0x5).
2/16/2013 7:25:00 PM, Error: Microsoft-Windows-TerminalServices-RemoteConnectionManager [1057] - The Terminal Server has failed to create a new self signed certificate to be used for Terminal Server authentication on SSL connections. The relevant status code was Key not valid for use in specified state. .
2/16/2013 7:21:29 PM, Error: volmgr [49] - Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.
2/16/2013 7:19:05 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Windows Vista (KB2799494).
2/16/2013 7:19:05 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Windows Vista (KB2676562).
2/16/2013 7:06:58 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Malware Protection Center Update Stage: Install Source Path: http://go.microsoft....5D-99752CCA7094 Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/16/2013 7:06:57 AM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: NT AUTHORITY\NETWORK SERVICE Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/16/2013 7:06:57 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/16/2013 7:06:56 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.143.2457.0).
2/16/2013 7:06:18 AM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: NT AUTHORITY\SYSTEM Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/16/2013 7:06:18 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.143.2457.0 Update Source: Microsoft Update Server Update Stage: Install Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.9103.0 Error code: 0x80070643 Error description: Fatal error during installation.
2/16/2013 7:06:18 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/16/2013 6:57:23 AM, Error: Microsoft Antimalware [1119] - Microsoft Antimalware has encountered a critical error when taking action on malware or other potentially unwanted software. For more information please see the following: http://go.microsoft....atid=2147636949 Name: Trojan:DOS/Alureon.A ID: 2147636949 Severity: Severe Category: Trojan Path: rootkit:_Alureon->Mbr::Alureon Detection Origin: Unknown Detection Type: Concrete Detection Source: System User: NT AUTHORITY\SYSTEM Process Name: Unknown Action: Quarantine Action Status: To finish removing malware and other potentially unwanted software, restart the computer. To see how to finish removing malware and other potentially unwanted software, see the support article on the Microsoft Security website. Error Code: 0x80070032 Error description: The request is not supported. Signature Version: AV: 1.143.2364.0, AS: 1.143.2364.0, NIS: 0.0.0.0 Engine Version: AM: 1.1.9103.0, NIS: 0.0.0.0
2/16/2013 2:53:28 PM, Error: Microsoft Antimalware [1119] - Microsoft Antimalware has encountered a critical error when taking action on malware or other potentially unwanted software. For more information please see the following: http://go.microsoft....atid=2147636949 Name: Trojan:DOS/Alureon.A ID: 2147636949 Severity: Severe Category: Trojan Path: rootkit:_Alureon->Mbr::Alureon Detection Origin: Unknown Detection Type: Concrete Detection Source: System User: NT AUTHORITY\SYSTEM Process Name: Unknown Action: Quarantine Action Status: To finish removing malware and other potentially unwanted software, restart the computer. To see how to finish removing malware and other potentially unwanted software, see the support article on the Microsoft Security website. Error Code: 0x80070032 Error description: The request is not supported. Signature Version: AV: 1.143.2457.0, AS: 1.143.2457.0, NIS: 0.0.0.0 Engine Version: AM: 1.1.9103.0, NIS: 0.0.0.0
2/16/2013 2:50:07 PM, Error: Microsoft-Windows-PrintSpooler [19] - The print spooler failed to share printer Family Tree Maker Printer with shared resource name Family Tree Maker Printer. Error 2114. The printer cannot be used by others on the network.
2/16/2013 2:49:27 PM, Error: EventLog [6008] - The previous system shutdown at 2:44:50 PM on 2/16/2013 was unexpected.
2/15/2013 7:49:19 PM, Error: Microsoft Antimalware [1119] - Microsoft Antimalware has encountered a critical error when taking action on malware or other potentially unwanted software. For more information please see the following: http://go.microsoft....atid=2147636949 Name: Trojan:DOS/Alureon.A ID: 2147636949 Severity: Severe Category: Trojan Path: rootkit:_Alureon->Mbr::Alureon Detection Origin: Unknown Detection Type: Concrete Detection Source: System User: NT AUTHORITY\SYSTEM Process Name: Unknown Action: Quarantine Action Status: To finish removing malware and other potentially unwanted software, restart the computer. To see how to finish removing malware and other potentially unwanted software, see the support article on the Microsoft Security website. Error Code: 0x80070032 Error description: The request is not supported. Signature Version: AV: 1.143.2364.0, AS: 1.143.2364.0, NIS: 0.0.0.0 Engine Version: AM: 1.1.9103.0, NIS: 0.0.0.0
2/15/2013 7:28:06 PM, Error: Microsoft Antimalware [1119] - Microsoft Antimalware has encountered a critical error when taking action on malware or other potentially unwanted software. For more information please see the following: http://go.microsoft....atid=2147636949 Name: Trojan:DOS/Alureon.A ID: 2147636949 Severity: Severe Category: Trojan Path: rootkit:_Alureon->Mbr::Alureon Detection Origin: Unknown Detection Type: Concrete Detection Source: System User: NT AUTHORITY\SYSTEM Process Name: Unknown Action: Quarantine Action Status: To finish removing malware and other potentially unwanted software, restart the computer. To see how to finish removing malware and other potentially unwanted software, see the support article on the Microsoft Security website. Error Code: 0x80070032 Error description: The request is not supported. Signature Version: AV: 1.143.2364.0, AS: 1.143.2364.0, NIS: 0.0.0.0 Engine Version: AM: 1.1.9103.0, NIS: 0.0.0.0
2/15/2013 7:26:19 PM, Error: Service Control Manager [7022] - The Diagnostic Service Host service hung on starting.
2/15/2013 7:04:55 PM, Error: Service Control Manager [7031] - The Net.Tcp Port Sharing Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
2/15/2013 7:04:55 PM, Error: Service Control Manager [7031] - The Net.Tcp Listener Adapter service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
2/15/2013 7:04:55 PM, Error: Service Control Manager [7031] - The Net.Pipe Listener Adapter service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
2/15/2013 7:04:55 PM, Error: Microsoft-Windows-WAS [5175] - The listener adapter serving the 'net.tcp' protocol disconnected unexpectedly.
2/15/2013 7:04:54 PM, Error: Microsoft-Windows-WAS [5175] - The listener adapter serving the 'net.pipe' protocol disconnected unexpectedly.
2/15/2013 6:35:06 AM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: NT AUTHORITY\NETWORK SERVICE Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/15/2013 6:35:06 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/15/2013 6:35:04 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.143.2364.0).
2/15/2013 6:34:51 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.143.2364.0 Update Source: Microsoft Update Server Update Stage: Install Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.9103.0 Error code: 0x80070643 Error description: Fatal error during installation.
2/15/2013 6:34:50 AM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: NT AUTHORITY\SYSTEM Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/15/2013 6:34:50 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/14/2013 6:06:47 PM, Error: EventLog [6008] - The previous system shutdown at 5:58:40 PM on 2/14/2013 was unexpected.
2/14/2013 5:46:36 PM, Error: EventLog [6008] - The previous system shutdown at 5:43:14 PM on 2/14/2013 was unexpected.
2/14/2013 10:39:04 AM, Error: EventLog [6008] - The previous system shutdown at 10:24:13 AM on 2/14/2013 was unexpected.
2/13/2013 7:06:02 PM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: NT AUTHORITY\NETWORK SERVICE Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/13/2013 7:06:02 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/13/2013 7:06:01 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.143.2233.0).
2/13/2013 7:05:37 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.143.2233.0 Update Source: Microsoft Update Server Update Stage: Install Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.9103.0 Error code: 0x80070643 Error description: Fatal error during installation.
2/13/2013 7:05:36 PM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: NT AUTHORITY\SYSTEM Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/13/2013 7:05:36 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/13/2013 1:45:58 PM, Error: EventLog [6008] - The previous system shutdown at 12:31:45 PM on 2/13/2013 was unexpected.
2/12/2013 2:51:02 PM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: NT AUTHORITY\NETWORK SERVICE Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/12/2013 2:51:02 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/12/2013 2:50:59 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.143.2136.0).
2/12/2013 2:50:26 PM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: NT AUTHORITY\SYSTEM Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/12/2013 2:50:26 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.143.2136.0 Update Source: Microsoft Update Server Update Stage: Install Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.9103.0 Error code: 0x80070643 Error description: Fatal error during installation.
2/12/2013 2:50:26 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/11/2013 8:09:50 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Windows Vista (KB2724197).
2/11/2013 1:03:31 PM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: NT AUTHORITY\NETWORK SERVICE Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/11/2013 1:03:31 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/11/2013 1:03:09 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.143.2049.0).
2/11/2013 1:02:42 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.143.2049.0 Update Source: Microsoft Update Server Update Stage: Install Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.9103.0 Error code: 0x80070643 Error description: Fatal error during installation.
2/11/2013 1:02:41 PM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: NT AUTHORITY\SYSTEM Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/11/2013 1:02:41 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/10/2013 12:32:30 PM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: NT AUTHORITY\NETWORK SERVICE Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/10/2013 12:32:30 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/10/2013 12:32:29 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.143.1988.0).
2/10/2013 12:32:06 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.143.1988.0 Update Source: Microsoft Update Server Update Stage: Install Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.9103.0 Error code: 0x80070643 Error description: Fatal error during installation.
2/10/2013 12:32:05 PM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: NT AUTHORITY\SYSTEM Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/10/2013 12:32:05 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
.
==== End Of File ===========================


DDS:

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16464
Run by Administrator at 19:30:29 on 2013-02-16
Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.1.1033.18.3325.2012 [GMT -6:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\system32\atiesrxx.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\atieclxx.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\AERTSrv.exe
C:\Windows\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\SMSvcHost.exe
C:\Windows\System32\snmp.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Windows\system32\vssvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k apphost
C:\Windows\System32\svchost.exe -k LPDService
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k iissvcs
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\System32\svchost.exe -k swprv
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://my.yahoo.com/
uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=5080722
uURLSearchHooks: <No Name>: {3a7f3254-eafa-4dbc-b4f3-0d40916f3352} -
uURLSearchHooks: {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - <orphaned>
BHO: {27B4851A-3207-45A2-B947-BE8AFE6163AB} - <orphaned>
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: CBrowserHelperObject Object: {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\program files\dell\bae\BAE.dll
BHO: {E8DAAA30-6CAA-4b58-9603-8E54238219E2} - <orphaned>
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
dRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil32_11_4_402_287_ActiveX.exe -update activex
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
.
INFO: HKLM has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
TCP: NameServer = 192.168.1.254
TCP: Interfaces\{C23D5DE2-663D-4E26-8277-5D71467F81E7} : DHCPNameServer = 192.168.1.254
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
Hosts: 127.0.0.1 www.spywareinfo.com
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2013-1-20 195296]
R1 MpKsl09e100ce;MpKsl09e100ce;c:\programdata\microsoft\microsoft antimalware\definition updates\{8bcc6b44-f47b-4b6e-a758-1eebb314af41}\MpKsl09e100ce.sys [2013-2-16 29904]
R2 AERTFilters;Andrea RT Filters Service;c:\windows\system32\AERTSrv.exe [2007-12-5 77824]
R2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2009-4-29 176128]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 MatSvc;Microsoft Automated Troubleshooting Service;c:\program files\microsoft fix it center\Matsvc.exe [2011-6-13 267568]
S3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2012-8-30 100328]
S3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\NisSrv.exe [2013-1-27 295232]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S4 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
.
=============== Created Last 30 ================
.
2013-02-17 01:26:50 60872 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{8bcc6b44-f47b-4b6e-a758-1eebb314af41}\offreg.dll
2013-02-17 01:24:45 29904 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{8bcc6b44-f47b-4b6e-a758-1eebb314af41}\MpKsl09e100ce.sys
2013-02-16 23:39:46 21104 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-02-16 23:39:46 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-02-16 23:03:55 -------- d-----w- c:\program files\common files\Windows Live
2013-02-16 23:03:13 754688 ----a-w- c:\windows\system32\webservices.dll
2013-02-16 23:01:54 9728 ----a-w- c:\windows\system32\Wdfres.dll
2013-02-16 23:01:50 66560 ----a-w- c:\windows\system32\drivers\WUDFPf.sys
2013-02-16 23:01:50 155136 ----a-w- c:\windows\system32\drivers\WUDFRd.sys
2013-02-16 23:01:49 73216 ----a-w- c:\windows\system32\WUDFSvc.dll
2013-02-16 23:01:49 16896 ----a-w- c:\windows\system32\winusb.dll
2013-02-16 23:01:48 47720 ----a-w- c:\windows\system32\drivers\WdfLdr.sys
2013-02-16 23:01:48 172032 ----a-w- c:\windows\system32\WUDFPlatform.dll
2013-02-16 23:01:47 526952 ----a-w- c:\windows\system32\drivers\Wdf01000.sys
2013-02-16 23:01:45 38912 ----a-w- c:\windows\system32\WUDFCoinstaller.dll
2013-02-16 23:01:44 613888 ----a-w- c:\windows\system32\WUDFx.dll
2013-02-16 23:01:44 196608 ----a-w- c:\windows\system32\WUDFHost.exe
2013-02-16 13:05:58 6991832 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{8bcc6b44-f47b-4b6e-a758-1eebb314af41}\mpengine.dll
2013-02-15 12:34:29 6991832 ------w- c:\programdata\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2013-02-14 16:14:43 5263088 ----a-w- c:\windows\uninst.exe
2013-02-13 12:34:57 2048512 ----a-w- c:\windows\system32\win32k.sys
2013-02-13 12:34:56 1314816 ----a-w- c:\windows\system32\quartz.dll
2013-02-13 12:34:55 905576 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-02-08 22:18:05 2730536 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{f62a9ebe-4c18-495d-9c48-49c78251d888}\mpengine.dll
2013-01-31 06:17:40 -------- d-----w- C:\e2dc902992b7518d5b53aa
2013-01-20 21:59:04 195296 ----a-w- c:\windows\system32\drivers\MpFilter.sys
.
==================== Find3M ====================
.
2013-02-08 04:04:54 74096 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-02-08 04:04:54 697712 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-01-30 10:53:21 232336 ------w- c:\windows\system32\MpSigStub.exe
2013-01-20 21:59:04 100328 ----a-w- c:\windows\system32\drivers\NisDrvWFP.sys
2013-01-08 22:11:21 1800704 ----a-w- c:\windows\system32\jscript9.dll
2013-01-08 22:03:20 1129472 ----a-w- c:\windows\system32\wininet.dll
2013-01-08 22:03:12 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2013-01-08 21:59:02 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2013-01-08 21:58:29 420864 ----a-w- c:\windows\system32\vbscript.dll
2013-01-08 21:56:23 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2013-01-07 03:55:37 279552 ----a-w- c:\windows\system32\services.exe
2012-12-16 13:12:54 34304 ----a-w- c:\windows\system32\atmlib.dll
2012-12-16 10:50:29 293376 ----a-w- c:\windows\system32\atmfd.dll
2012-11-20 04:22:50 204288 ----a-w- c:\windows\system32\ncrypt.dll
2012-02-21 02:28:46 456552 ----a-w- c:\program files\SQLite3.dll
.
============= FINISH: 19:33:38.93 ===============

[gringo_pr]

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

• Please do not run any tools unless instructed to do so.
  
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
• Please do not attach logs or use code boxes, just copy and paste the text.
  
  • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
• Please read every post completely before doing anything.
  
  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
• Please provide feedback about your experience as we go.
  
  • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.




These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.

-Security Check-

Download Security Check by screen317 from here.
• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

• Close all open programs and internet browsers.
  
• Double click on AdwCleaner.exe to run the tool.
  
• Click on Delete.
  
• Confirm each time with Ok.
  
• Your computer will be rebooted automatically. A text file will open after the restart.
  
• Please post the content of that logfile with your next answer.
  
• You can find the logfile at C:\AdwCleaner[S1].txt as well.

--RogueKiller--

• Download & SAVE to your Desktop RogueKiller or from here
  
  • Quit all programs that you may have started.
    
  • Please disconnect any USB or external drives from the computer before you run this scan!
    
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
    
  • For Windows XP, double-click to start.
    
  • Wait until Prescan has finished ...
    
  • Then Click on "Scan" button
    
  • Wait until the Status box shows "Scan Finished"
    
  • click on "delete"
    
  • Wait until the Status box shows "Deleting Finished"
    
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
    
  • The log should be found in RKreport[1].txt on your Desktop
    
  • Exit/Close RogueKiller+

Gringo

[omegatoo]

Dear Gringo,
Thank you for your help. I noticed tonight when running the programs you requested that the computer is acting differently depending on whether I sign in under the administrator account or the 'Adrienne' account. I don't know if it matters, but I don't remember what I ran the dds and attach programs under, I am doing these next 3 programs on the 'adrienne' account, because that is where the problems are. If I need to do anything differently, please let me know.
Here is Security Check: (next 2 coming soon)

Results of screen317's Security Check version 0.99.58
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Microsoft Security Essentials
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
MVPS Hosts File
Spybot - Search & Destroy
Malwarebytes Anti-Malware version 1.70.0.1100
Java™ 6 Update 22
Java™ 6 Update 29
Java™ 6 Update 5
Java version out of Date!
Adobe Reader 9 Adobe Reader out of Date!
````````Process Check: objlist.exe by Laurent````````
Microsoft Security Essentials MSMpEng.exe
Microsoft Security Essentials msseces.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 1 %
````````````````````End of Log``````````````````````

[gringo_pr]

it might be best if you can change that account to an admin account while we are working so we don't have problems with any of our tools



gringo

[omegatoo]

OK, I will try to change it to an admin account if it is not already. So far tools are working. SecurityCheck wouldn't run in the administrator account, but ran fine in the 'adrienne' account. I didn't try AdwCleaner under admin, but it ran ok in 'adrienne'. Here is the file:

# AdwCleaner v2.112 - Logfile created 02/17/2013 at 21:09:20
# Updated 10/02/2013 by Xplode
# Operating system : Windows Vista ™ Home Basic Service Pack 2 (32 bits)
# User : Adrienne Pierce - MAWMAWPC
# Boot Mode : Normal
# Running from : C:\Users\Adrienne Pierce\Desktop\adwcleaner0.exe
# Option [Delete]

***** [Services] *****

***** [Files / Folders] *****
File Deleted : C:\END
File Deleted : C:\user.js
Folder Deleted : C:\Program Files\Conduit
Folder Deleted : C:\Program Files\TotalRecipeSearch_14EI
Folder Deleted : C:\ProgramData\boost_interprocess
Folder Deleted : C:\ProgramData\Trymedia
Folder Deleted : C:\Users\Adrienne Pierce\AppData\Local\APN
Folder Deleted : C:\Users\Adrienne Pierce\AppData\Local\Conduit
Folder Deleted : C:\Users\Adrienne Pierce\AppData\LocalLow\BabylonToolbar
Folder Deleted : C:\Users\Adrienne Pierce\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\Adrienne Pierce\AppData\LocalLow\MyFunCards_5m
Folder Deleted : C:\Users\Adrienne Pierce\AppData\LocalLow\MyWebSearch
***** [Registry] *****
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\Fun Web Products
Key Deleted : HKCU\Software\AppDataLow\Software\FunWebProducts
Key Deleted : HKCU\Software\AppDataLow\Software\MyWebSearch
Key Deleted : HKCU\Software\Blabbers
Key Deleted : HKCU\Software\BrowserCompanion
Key Deleted : HKCU\Software\IM
Key Deleted : HKCU\Software\ImInstaller
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\BabylonToolbar
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{97F2FF5B-260C-4CCF-834A-2DDA4E29E39E}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{FD79F359-E577-46DB-AA74-D6E6B8B45BA8}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{FD79F359-E577-46DB-AA74-D6E6B8B45BA8}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{09C554C3-109B-483C-A06B-F14172F1A947}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{35C1605E-438B-4D64-AAB1-8885F097A9B1}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{B12E99ED-69BD-437C-86BE-C862B9E5444D}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{E89A07B5-BD7A-43F9-BDA4-0DAA48AC4FA5}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escort.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escortApp.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escortEng.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escorTlbr.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\esrv.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\PSText.DLL
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EBD24BD3-E272-4FA3-A8BA-C5D709757CAB}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FD79F359-E577-46DB-AA74-D6E6B8B45BA8}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3B181CF2-878B-4758-8FBD-59D8AC5AB12D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{45A8F904-D9CA-439B-9CBB-11097B45D9E1}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{490A5A0F-1471-47FF-8BB5-719F1F5238AD}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{5272CCD4-4199-4B04-BF68-B28A0DCF0151}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{F165085B-6B85-4AD5-AD00-95552A823F6D}
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3061355
Key Deleted : HKLM\SOFTWARE\Classes\TotalRecipeSearch_14Installer.Start
Key Deleted : HKLM\SOFTWARE\Classes\TotalRecipeSearch_14Installer.Start.1
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{8E5B29C2-BC6E-40BE-B881-AEE35B1F4035}
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\ibgfbdggapddbjjbopabhlhianklajie
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E8DAAA30-6CAA-4B58-9603-8E54238219E2}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{FD79F359-E577-46DB-AA74-D6E6B8B45BA8}
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@ei.TotalRecipeSearch_14.com/Plugin
Key Deleted : HKLM\Software\TotalRecipeSearch_14EI
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{98279C38-DE4B-4BCF-93C9-8EC26069D6F4}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{98279C38-DE4B-4BCF-93C9-8EC26069D6F4}]
***** [Internet Browsers] *****
-\\ Internet Explorer v9.0.8112.16464
[OK] Registry is clean.
-\\ Google Chrome v [Unable to get version]
File : C:\Users\Adrienne Pierce\AppData\Local\Google\Chrome\User Data\Default\Preferences
[OK] File is clean.
*************************
AdwCleaner[S1].txt - [5075 octets] - [17/02/2013 21:09:20]
########## EOF - C:\AdwCleaner[S1].txt - [5135 octets] ##########

[gringo_pr]

for now just run the tools in the account with the problems - that looks like it removed allot stuff I will be here waiting for the last report


gringo

[omegatoo]

Hey gringo,
In the Adrienne account (which was already listed as admin), RogueKiller crashes and reboots after checking for faked stuff. It looks like it gets all the way through faked and reboots when it tries to do the next section. Prescan was clear, but I ran scan a couple of times and it rebooted at the same place. I hadn't read your e-mail yet, so I tried it in the Administrator account (which is also admin), and prescan there found and killed a couple of 'term proc' rundll32's but would still crash on full scan. I didn't get a chance to run it again after a reboot after the last term proc was killed because I had to get home. I may be able to get back to mom's house tomorrow afternoon, otherwise I'll try to help her do the next steps over the phone. Thanks again for your help.
Diane

[gringo_pr]

Hello omegatoo

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

In your next post I need the following


• Log from Combofix
  
• let me know of any problems you may have had
  
• How is the computer doing now?

Gringo

[gringo_pr]

Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo

[omegatoo]

Was at mom's this evening...having trouble with combofix, too. Got an "unable to write file" error, chose retry a couple of times, then ignore and it ran through to the end but no log file. Rebooted and re-ran a couple of times, same thing. Ran it in the Admin account, got some registry errors, but not the "marked for deletion" one. I rebooted and re-ran, got all the way through and still no log file. Went back to adrienne, ran all the way through without errors, but still no log file. Can't tell if it is crashed or really slow, so I left it maybe running and mom will copy a log file if one pops up, but I waited at least 5 minutes several times and no files popped up. It never rebooted itself during any of the runs. Computer function hasn't changed.

I'm working this weekend :-( but should be able to get back Sunday evening to try again.
Thanks,
Diane

[gringo_pr]

Hello Diane

Ok lets try this, I want you to run combofix in safe mode but it is very important that when combofix reboots the computer for you to direct it back into safe mode so it can finish the scan.

Boot into Safe Mode

Reboot your computer in Safe Mode.

• If the computer is running, shut down Windows, and then turn off the power.
  
• Wait 30 seconds, and then turn the computer on.
  
• Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  
• Ensure that the Safe Mode option is selected.
  
• Press Enter. The computer then begins to start in Safe mode.
  
• Login on your usual account.

after combofix has finished its scan please post the report back here.

Gringo

[omegatoo]

Hi gringo,
The scan did finally generate a file. Mom says the computer seems to be doing better.
I'll wait to do anything else until I hear from you.
Thanks,
Diane

ComboFix 13-02-21.02 - Adrienne Pierce 02/21/2013 21:24:20.1.1 - x86
Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.1.1033.18.3325.1959 [GMT -6:00]
Running from: c:\users\Adrienne Pierce\Desktop\ComboFix.exe
AV: Microsoft Security Essentials *Disabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: Microsoft Security Essentials *Disabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
* Created a new restore point
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\users\Administrator\AppData\Local\Adobe\Microsoft Corporation\zsuspv.dll
c:\windows\system32\URTTemp
c:\windows\system32\URTTemp\regtlib.exe
.
.
((((((((((((((((((((((((( Files Created from 2013-01-22 to 2013-02-22 )))))))))))))))))))))))))))))))
.
.
2013-02-22 03:40 . 2013-02-22 03:40 60872 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{B928135E-B47A-4EE9-BFC3-98F83D5BE876}\offreg.dll
2013-02-22 03:35 . 2013-02-22 03:35 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-02-22 03:35 . 2013-02-22 03:35 -------- d-----w- c:\users\Adrienne Pierce\AppData\Local\temp
2013-02-22 03:35 . 2013-02-22 06:10 -------- d-----w- c:\users\Administrator\AppData\Local\temp
2013-02-21 19:11 . 2013-02-08 00:45 6954968 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{B928135E-B47A-4EE9-BFC3-98F83D5BE876}\mpengine.dll
2013-02-20 14:31 . 2013-02-08 00:45 6954968 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-02-18 04:03 . 2013-02-18 04:03 15616 ----a-w- c:\windows\system32\drivers\TrueSight.sys
2013-02-16 23:39 . 2013-02-16 23:39 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-02-16 23:39 . 2012-12-14 22:49 21104 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-02-16 23:03 . 2013-02-16 23:03 -------- d-----w- c:\users\Adrienne Pierce\AppData\Local\Windows Live
2013-02-16 23:03 . 2013-02-16 23:03 -------- d-----w- c:\program files\Common Files\Windows Live
2013-02-16 23:03 . 2009-08-04 08:02 754688 ----a-w- c:\windows\system32\webservices.dll
2013-02-16 23:01 . 2012-07-26 02:46 9728 ----a-w- c:\windows\system32\Wdfres.dll
2013-02-16 23:01 . 2012-07-26 02:33 66560 ----a-w- c:\windows\system32\drivers\WUDFPf.sys
2013-02-16 23:01 . 2012-07-26 02:32 155136 ----a-w- c:\windows\system32\drivers\WUDFRd.sys
2013-02-16 23:01 . 2012-07-26 03:20 73216 ----a-w- c:\windows\system32\WUDFSvc.dll
2013-02-16 23:01 . 2009-07-14 12:12 16896 ----a-w- c:\windows\system32\winusb.dll
2013-02-16 23:01 . 2012-07-26 03:39 47720 ----a-w- c:\windows\system32\drivers\WdfLdr.sys
2013-02-16 23:01 . 2012-07-26 03:20 172032 ----a-w- c:\windows\system32\WUDFPlatform.dll
2013-02-16 23:01 . 2012-07-26 03:39 526952 ----a-w- c:\windows\system32\drivers\Wdf01000.sys
2013-02-16 23:01 . 2012-07-26 03:20 38912 ----a-w- c:\windows\system32\WUDFCoinstaller.dll
2013-02-16 23:01 . 2012-07-26 03:21 196608 ----a-w- c:\windows\system32\WUDFHost.exe
2013-02-16 23:01 . 2012-07-26 03:20 613888 ----a-w- c:\windows\system32\WUDFx.dll
2013-02-14 16:14 . 2013-02-14 16:14 5263088 ----a-w- c:\windows\uninst.exe
2013-02-13 12:34 . 2013-01-04 01:38 2048512 ----a-w- c:\windows\system32\win32k.sys
2013-02-13 12:34 . 2012-11-08 03:48 1314816 ----a-w- c:\windows\system32\quartz.dll
2013-02-13 12:34 . 2013-01-04 11:28 905576 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-02-08 22:18 . 2008-01-21 02:32 2730536 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{F62A9EBE-4C18-495D-9C48-49C78251D888}\mpengine.dll
2013-01-31 06:17 . 2013-01-31 06:17 -------- d-----w- C:\e2dc902992b7518d5b53aa
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-02-08 04:04 . 2012-04-22 12:56 697712 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-02-08 04:04 . 2011-08-23 11:45 74096 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-01-30 10:53 . 2009-10-03 07:11 232336 ------w- c:\windows\system32\MpSigStub.exe
2013-01-20 21:59 . 2013-01-20 21:59 195296 ----a-w- c:\windows\system32\drivers\MpFilter.sys
2013-01-20 21:59 . 2012-08-31 04:03 100328 ----a-w- c:\windows\system32\drivers\NisDrvWFP.sys
2013-01-07 03:55 . 2009-07-12 13:13 279552 ----a-w- c:\windows\system32\services.exe
2012-12-16 13:12 . 2013-01-14 21:28 34304 ----a-w- c:\windows\system32\atmlib.dll
2012-12-16 10:50 . 2013-01-14 21:28 293376 ----a-w- c:\windows\system32\atmfd.dll
2012-02-21 02:28 . 2012-06-03 02:22 456552 ----a-w- c:\program files\SQLite3.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2012-10-25 421888]
"MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2013-01-27 947152]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfSvc]
@="Service"
.
[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Forget Me Not.lnk]
path=c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\Forget Me Not.lnk
backup=c:\windows\pss\Forget Me Not.lnk.CommonStartup
backupExtension=.CommonStartup
.
[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^McAfee Security Scan Plus.lnk]
path=c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\McAfee Security Scan Plus.lnk
backup=c:\windows\pss\McAfee Security Scan Plus.lnk.CommonStartup
backupExtension=.CommonStartup
.
[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Microsoft Works Calendar Reminders.lnk]
path=c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\Microsoft Works Calendar Reminders.lnk
backup=c:\windows\pss\Microsoft Works Calendar Reminders.lnk.CommonStartup
backupExtension=.CommonStartup
.
[HKLM\~\startupfolder\C:^Users^Adrienne Pierce^AppData^Roaming^Microsoft^Windows^Start Menu^Programs^Startup^Dell Dock.lnk]
path=c:\users\Adrienne Pierce\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock.lnk
backup=c:\windows\pss\Dell Dock.lnk.Startup
backupExtension=.Startup
.
[HKLM\~\startupfolder\C:^Users^Adrienne Pierce^AppData^Roaming^Microsoft^Windows^Start Menu^Programs^Startup^OpenOffice.org 3.3.lnk]
path=c:\users\Adrienne Pierce\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\OpenOffice.org 3.3.lnk
backup=c:\windows\pss\OpenOffice.org 3.3.lnk.Startup
backupExtension=.Startup
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe ARM]
2012-01-02 15:07 843712 ----a-r- c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]
2012-03-27 12:41 37296 ----a-w- c:\program files\Adobe\Reader 9.0\Reader\reader_sl.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DellSupportCenter]
2009-05-21 16:13 206064 ----a-w- c:\program files\Dell Support Center\bin\sprtcmd.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dscactivate]
2008-03-11 17:44 16384 ----a-w- c:\program files\Dell Support Center\gs_agent\custom\dsca.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Malwarebytes Anti-Malware (reboot)]
2012-12-14 22:49 824232 ----a-w- c:\program files\Malwarebytes' Anti-Malware\mbam.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Microsoft Works Portfolio]
2007-11-28 10:33 1099104 ------w- c:\program files\Microsoft Works\WksSb.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Microsoft Works Update Detection]
2000-08-08 20:00 28739 ----a-w- c:\program files\Microsoft Works\WkDetect.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PDVDDXSrv]
2007-09-17 16:56 124200 ------w- c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2012-10-25 09:12 421888 ----a-w- c:\program files\QuickTime\QTTask.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\RtHDVCpl]
2008-01-17 12:22 4907008 ----a-w- c:\windows\RtHDVCpl.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\StartCCC]
2006-11-10 17:35 90112 ----a-w- c:\program files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
2011-06-09 18:06 254696 ----a-w- c:\program files\Common Files\Java\Java Update\jusched.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TkBellExe]
2008-10-22 20:41 185872 ----a-w- c:\program files\Common Files\Real\Update_OB\realsched.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Windows Defender]
2008-01-21 02:33 1008184 ----a-w- c:\program files\Windows Defender\MSASCui.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\WMPNSCFG]
2008-01-21 02:35 202240 ----a-w- c:\program files\Windows Media Player\wmpnscfg.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\WorksFUD]
2000-08-08 20:00 24576 ----a-w- c:\program files\Microsoft Works\wkfud.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run-]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" -osboot
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc]
"AntiVirusOverride"=dword:00000001
.
S2 AERTFilters;Andrea RT Filters Service;c:\windows\system32\AERTSrv.exe [x]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceNoNetwork REG_MULTI_SZ PLA DPS BFE mpssvc
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
LPDService REG_MULTI_SZ LPDSVC
.
Contents of the 'Scheduled Tasks' folder
.
2013-02-22 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-22 04:04]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://my.yahoo.com/
TCP: DhcpNameServer = 192.168.1.254
.
- - - - ORPHANS REMOVED - - - -
.
URLSearchHooks-{3a7f3254-eafa-4dbc-b4f3-0d40916f3352} - c:\program files\ReferenceBoss_1p\bar\1.bin\1pSrcAs.dll
URLSearchHooks-{81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - (no file)
Toolbar-Locked - (no file)
HKCU-Run-Microsoft Corporation - c:\users\Administrator\AppData\Local\Adobe\Microsoft Corporation\zsuspv.dll
HKU-Default-Run-Microsoft Corporation - c:\users\Administrator\AppData\Local\Adobe\Microsoft Corporation\zsuspv.dll
HKU-Default-RunOnce-FlashPlayerUpdate - c:\windows\system32\Macromed\Flash\FlashUtil32_11_4_402_287_ActiveX.exe
SafeBoot-WudfPf
SafeBoot-WudfRd
MSConfigStartUp-APSDaemon - c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe
MSConfigStartUp-Browser companion helper - c:\program files\BrowserCompanion\BCHelper.exe
MSConfigStartUp-Google Update - c:\users\Adrienne Pierce\AppData\Local\Google\Update\GoogleUpdate.exe
MSConfigStartUp-iTunesHelper - c:\program files\iTunes\iTunesHelper.exe
MSConfigStartUp-mcui_exe - c:\program files\McAfee.com\Agent\mcagent.exe
MSConfigStartUp-ponthc - c:\users\ADRIEN~1\AppData\Local\Temp\ponthc.dll
MSConfigStartUp-ReferenceBoss Search Scope Monitor - c:\progra~1\REFERE~3\bar\1.bin\1psrchmn.exe
MSConfigStartUp-ruird - c:\users\ADRIEN~1\AppData\Local\Temp\ruird.dll
MSConfigStartUp-SelectRebates - c:\program files\SelectRebates\SelectRebates.exe
MSConfigStartUp-UpdReg - c:\windows\UpdReg.EXE
MSConfigStartUp-VolPanel - c:\program files\Creative\SBAudigy\Volume Panel\VolPanlu.exe
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-02-22 00:11
Windows 6.0.6002 Service Pack 2 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\Approved Extensions]
@Denied: (2) (LocalSystem)
"{0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064}"=hex:51,66,7a,6c,4c,1d,38,12,26,bd,a8,
0a,e6,f4,22,0e,f1,4c,12,2a,bb,94,a4,70
"{98279C38-DE4B-4BCF-93C9-8EC26069D6F4}"=hex:51,66,7a,6c,4c,1d,38,12,56,9f,34,
9c,79,90,a1,0e,ec,df,cd,82,65,37,92,e0
"{EF99BD32-C1FB-11D2-892F-0090271D4F88}"=hex:51,66,7a,6c,4c,1d,38,12,5c,be,8a,
eb,c9,8f,bc,54,f6,39,43,d0,22,43,0b,9c
"{02478D38-C3F9-4EFB-9B51-7695ECA05670}"=hex:51,66,7a,6c,4c,1d,38,12,56,8e,54,
06,cb,8d,95,0b,e4,47,35,d5,e9,fe,12,64
"{27B4851A-3207-45A2-B947-BE8AFE6163AB}"=hex:51,66,7a,6c,4c,1d,38,12,74,86,a7,
23,35,7c,cc,00,c6,51,fd,ca,fb,3f,27,bf
"{3049C3E9-B461-4BC5-8870-4C09146192CA}"=hex:51,66,7a,6c,4c,1d,38,12,87,c0,5a,
34,53,fa,ab,0e,f7,66,0f,49,11,3f,d6,de
"{7DB2D5A0-7241-4E79-B68D-6309F01C5231}"=hex:51,66,7a,6c,4c,1d,38,12,ce,d6,a1,
79,73,3c,17,0b,c9,9b,20,49,f5,42,16,25
"{B164E929-A1B6-4A06-B104-2CD0E90A88FF}"=hex:51,66,7a,6c,4c,1d,38,12,47,ea,77,
b5,84,ef,68,0f,ce,12,6f,90,ec,54,cc,eb
"{CA6319C0-31B7-401E-A518-A07C3DB8F777}"=hex:51,66,7a,6c,4c,1d,38,12,ae,1a,70,
ce,85,7f,70,05,da,0e,e3,3c,38,e6,b3,63
"{E8DAAA30-6CAA-4B58-9603-8E54238219E2}"=hex:51,66,7a,6c,4c,1d,38,12,5e,a9,c9,
ec,98,22,36,0e,e9,15,cd,14,26,dc,5d,f6
"{FDAD4DA1-61A2-4FD8-9C17-86F7AC245081}"=hex:51,66,7a,6c,4c,1d,38,12,cf,4e,be,
f9,90,2f,b6,0a,e3,01,c5,b7,a9,7a,14,95
.
[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\ApprovedExtensionsMigration]
@Denied: (2) (LocalSystem)
"Timestamp"=hex:07,97,b1,49,4c,35,cd,01
.
[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\User Preferences]
@Denied: (2) (LocalSystem)
"88D7D0879DAB32E14DE5B3A805A34F98AFF34F5977"=hex:01,00,00,00,d0,8c,9d,df,01,15,
d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,1a,19,e1,4d,9a,b6,5c,49,b8,78,4f,\
"2D53CFFC5C1A3DD2E97B7979AC2A92BD59BC839E81"=hex:01,00,00,00,d0,8c,9d,df,01,15,
d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,1a,19,e1,4d,9a,b6,5c,49,b8,78,4f,\
.
[HKEY_USERS\S-1-5-21-1588946701-3881551191-2734931700-500\Software\Microsoft\Internet Explorer\Approved Extensions]
@Denied: (2) (Administrator)
"{CA6319C0-31B7-401E-A518-A07C3DB8F777}"=hex:51,66,7a,6c,4c,1d,3b,1b,d0,06,74,
db,88,6b,75,0b,be,13,e3,3c,3e,f3,ba,6a
.
[HKEY_USERS\S-1-5-21-1588946701-3881551191-2734931700-500\Software\Microsoft\Internet Explorer\ApprovedExtensionsMigration]
@Denied: (2) (Administrator)
"Timestamp"=hex:e3,b3,e4,ca,a5,b2,cc,01
.
[HKEY_USERS\S-1-5-21-1588946701-3881551191-2734931700-500\Software\Microsoft\Internet Explorer\User Preferences]
@Denied: (2) (Administrator)
"88D7D0879DAB32E14DE5B3A805A34F98AFF34F5977"=hex:01,00,00,00,d0,8c,9d,df,01,15,
d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,fb,3a,20,90,46,72,ce,48,aa,b8,a0,\
"2D53CFFC5C1A3DD2E97B7979AC2A92BD59BC839E81"=hex:01,00,00,00,d0,8c,9d,df,01,15,
d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,fb,3a,20,90,46,72,ce,48,aa,b8,a0,\
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_5_502_149_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_5_502_149_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Microsoft Security Client\MsMpEng.exe
c:\windows\system32\atiesrxx.exe
c:\windows\system32\atieclxx.exe
c:\windows\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\SMSvcHost.exe
c:\windows\System32\snmp.exe
.
**************************************************************************
.
Completion time: 2013-02-22 00:15:45 - machine was rebooted
ComboFix-quarantined-files.txt 2013-02-22 06:15
.
Pre-Run: 175,547,883,520 bytes free
Post-Run: 176,165,740,544 bytes free
.
- - End Of File - - 04E1A90CEA2EBB71E28CDE27C78CDDA3

[gringo_pr]

Hello Diane

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

 ClearJavaCache:: 

Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe

This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

In your next post I need the following


• report from Combofix
  
• let me know of any problems you may have had
  
• How is the computer doing now after running the script?

Gringo

[omegatoo]

I didn't realize before that I had left combofix running in Administrator when I left the other day, so the first log file I posted was from Administrator. Today I ran Combofix in Adrienne, and it ran ok. Unfortunately, the power went out for a second during a hail storm here (!), and the computer rebooted. I didn't know if it completed the scan or not, so I ran it again.
Those would be the ComboFix3 and ComboFix2 files. Then I got your next message and did the CFScript in Adrienne. This log file is from that. I hope switching back and forth didn't confuse things too much.
Administrator is running ok. Adrienne is still really slow, especially IE. I had to switch to Administrator to post this because loading pages in Adrienne was taking forever.
I have to get home now. I'll keep a lookout for the next steps.
Thanks again,
Diane





ComboFix 13-02-24.01 - Adrienne Pierce 02/24/2013 22:06:10.4.1 - x86
Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.1.1033.18.3325.1982 [GMT -6:00]
Running from: c:\users\Adrienne Pierce\Desktop\ComboFix.exe
Command switches used :: c:\users\Adrienne Pierce\Desktop\CFScript.txt
AV: Microsoft Security Essentials *Disabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: Microsoft Security Essentials *Disabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
* Created a new restore point
.
.
((((((((((((((((((((((((( Files Created from 2013-01-25 to 2013-02-25 )))))))))))))))))))))))))))))))
.
.
2013-02-25 04:15 . 2013-02-25 04:16 -------- d-----w- c:\users\Adrienne Pierce\AppData\Local\temp
2013-02-25 04:15 . 2013-02-25 04:15 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-02-25 04:15 . 2013-02-25 04:15 -------- d-----w- c:\users\Administrator\AppData\Local\temp
2013-02-25 03:24 . 2013-02-25 03:24 60872 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{F4320D21-5B84-4661-BC73-75E661B437EC}\offreg.dll
2013-02-25 03:23 . 2013-02-25 03:23 29904 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{F4320D21-5B84-4661-BC73-75E661B437EC}\MpKsl9c4ed11f.sys
2013-02-24 19:00 . 2013-02-08 00:45 6954968 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{F4320D21-5B84-4661-BC73-75E661B437EC}\mpengine.dll
2013-02-24 15:29 . 2013-02-08 00:45 6954968 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-02-18 04:03 . 2013-02-18 04:03 15616 ----a-w- c:\windows\system32\drivers\TrueSight.sys
2013-02-16 23:39 . 2013-02-16 23:39 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-02-16 23:39 . 2012-12-14 22:49 21104 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-02-16 23:03 . 2013-02-16 23:03 -------- d-----w- c:\users\Adrienne Pierce\AppData\Local\Windows Live
2013-02-16 23:03 . 2013-02-16 23:03 -------- d-----w- c:\program files\Common Files\Windows Live
2013-02-16 23:03 . 2009-08-04 08:02 754688 ----a-w- c:\windows\system32\webservices.dll
2013-02-16 23:01 . 2012-07-26 02:46 9728 ----a-w- c:\windows\system32\Wdfres.dll
2013-02-16 23:01 . 2012-07-26 02:33 66560 ----a-w- c:\windows\system32\drivers\WUDFPf.sys
2013-02-16 23:01 . 2012-07-26 02:32 155136 ----a-w- c:\windows\system32\drivers\WUDFRd.sys
2013-02-16 23:01 . 2012-07-26 03:20 73216 ----a-w- c:\windows\system32\WUDFSvc.dll
2013-02-16 23:01 . 2009-07-14 12:12 16896 ----a-w- c:\windows\system32\winusb.dll
2013-02-16 23:01 . 2012-07-26 03:39 47720 ----a-w- c:\windows\system32\drivers\WdfLdr.sys
2013-02-16 23:01 . 2012-07-26 03:20 172032 ----a-w- c:\windows\system32\WUDFPlatform.dll
2013-02-16 23:01 . 2012-07-26 03:39 526952 ----a-w- c:\windows\system32\drivers\Wdf01000.sys
2013-02-16 23:01 . 2012-07-26 03:20 38912 ----a-w- c:\windows\system32\WUDFCoinstaller.dll
2013-02-16 23:01 . 2012-07-26 03:21 196608 ----a-w- c:\windows\system32\WUDFHost.exe
2013-02-16 23:01 . 2012-07-26 03:20 613888 ----a-w- c:\windows\system32\WUDFx.dll
2013-02-14 16:14 . 2013-02-14 16:14 5263088 ----a-w- c:\windows\uninst.exe
2013-02-13 12:34 . 2013-01-04 01:38 2048512 ----a-w- c:\windows\system32\win32k.sys
2013-02-13 12:34 . 2012-11-08 03:48 1314816 ----a-w- c:\windows\system32\quartz.dll
2013-02-13 12:34 . 2013-01-04 11:28 905576 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-02-08 22:18 . 2008-01-21 02:32 2730536 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{F62A9EBE-4C18-495D-9C48-49C78251D888}\mpengine.dll
2013-01-31 06:17 . 2013-01-31 06:17 -------- d-----w- C:\e2dc902992b7518d5b53aa
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-02-08 04:04 . 2012-04-22 12:56 697712 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-02-08 04:04 . 2011-08-23 11:45 74096 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-01-30 10:53 . 2009-10-03 07:11 232336 ------w- c:\windows\system32\MpSigStub.exe
2013-01-20 21:59 . 2013-01-20 21:59 195296 ----a-w- c:\windows\system32\drivers\MpFilter.sys
2013-01-20 21:59 . 2012-08-31 04:03 100328 ----a-w- c:\windows\system32\drivers\NisDrvWFP.sys
2013-01-07 03:55 . 2009-07-12 13:13 279552 ----a-w- c:\windows\system32\services.exe
2012-12-16 13:12 . 2013-01-14 21:28 34304 ----a-w- c:\windows\system32\atmlib.dll
2012-12-16 10:50 . 2013-01-14 21:28 293376 ----a-w- c:\windows\system32\atmfd.dll
2012-02-21 02:28 . 2012-06-03 02:22 456552 ----a-w- c:\program files\SQLite3.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-21 202240]
"Microsoft Works Update Detection"="c:\program files\Microsoft Works\WkDetect.exe" [2000-08-08 28739]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2012-10-25 421888]
"MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2013-01-27 947152]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfSvc]
@="Service"
.
[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Forget Me Not.lnk]
path=c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\Forget Me Not.lnk
backup=c:\windows\pss\Forget Me Not.lnk.CommonStartup
backupExtension=.CommonStartup
.
[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^McAfee Security Scan Plus.lnk]
path=c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\McAfee Security Scan Plus.lnk
backup=c:\windows\pss\McAfee Security Scan Plus.lnk.CommonStartup
backupExtension=.CommonStartup
.
[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Microsoft Works Calendar Reminders.lnk]
path=c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\Microsoft Works Calendar Reminders.lnk
backup=c:\windows\pss\Microsoft Works Calendar Reminders.lnk.CommonStartup
backupExtension=.CommonStartup
.
[HKLM\~\startupfolder\C:^Users^Adrienne Pierce^AppData^Roaming^Microsoft^Windows^Start Menu^Programs^Startup^Dell Dock.lnk]
path=c:\users\Adrienne Pierce\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock.lnk
backup=c:\windows\pss\Dell Dock.lnk.Startup
backupExtension=.Startup
.
[HKLM\~\startupfolder\C:^Users^Adrienne Pierce^AppData^Roaming^Microsoft^Windows^Start Menu^Programs^Startup^OpenOffice.org 3.3.lnk]
path=c:\users\Adrienne Pierce\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\OpenOffice.org 3.3.lnk
backup=c:\windows\pss\OpenOffice.org 3.3.lnk.Startup
backupExtension=.Startup
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe ARM]
2012-01-02 15:07 843712 ----a-r- c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]
2012-03-27 12:41 37296 ----a-w- c:\program files\Adobe\Reader 9.0\Reader\reader_sl.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DellSupportCenter]
2009-05-21 16:13 206064 ----a-w- c:\program files\Dell Support Center\bin\sprtcmd.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dscactivate]
2008-03-11 17:44 16384 ----a-w- c:\program files\Dell Support Center\gs_agent\custom\dsca.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Malwarebytes Anti-Malware (reboot)]
2012-12-14 22:49 824232 ----a-w- c:\program files\Malwarebytes' Anti-Malware\mbam.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Microsoft Works Portfolio]
2007-11-28 10:33 1099104 ------w- c:\program files\Microsoft Works\WksSb.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Microsoft Works Update Detection]
2000-08-08 20:00 28739 ----a-w- c:\program files\Microsoft Works\WkDetect.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PDVDDXSrv]
2007-09-17 16:56 124200 ------w- c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2012-10-25 09:12 421888 ----a-w- c:\program files\QuickTime\QTTask.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\RtHDVCpl]
2008-01-17 12:22 4907008 ----a-w- c:\windows\RtHDVCpl.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\StartCCC]
2006-11-10 17:35 90112 ----a-w- c:\program files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
2011-06-09 18:06 254696 ----a-w- c:\program files\Common Files\Java\Java Update\jusched.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TkBellExe]
2008-10-22 20:41 185872 ----a-w- c:\program files\Common Files\Real\Update_OB\realsched.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Windows Defender]
2008-01-21 02:33 1008184 ----a-w- c:\program files\Windows Defender\MSASCui.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\WMPNSCFG]
2008-01-21 02:35 202240 ----a-w- c:\program files\Windows Media Player\wmpnscfg.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\WorksFUD]
2000-08-08 20:00 24576 ----a-w- c:\program files\Microsoft Works\wkfud.exe
.
[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run-]
"WMPNSCFG"=c:\program files\Windows Media Player\WMPNSCFG.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run-]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" -osboot
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc]
"AntiVirusOverride"=dword:00000001
.
S2 AERTFilters;Andrea RT Filters Service;c:\windows\system32\AERTSrv.exe [x]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - MPKSL9C4ED11F
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceNoNetwork REG_MULTI_SZ PLA DPS BFE mpssvc
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
LPDService REG_MULTI_SZ LPDSVC
.
Contents of the 'Scheduled Tasks' folder
.
2013-02-25 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-22 04:04]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://my.yahoo.com/
uInternet Settings,ProxyServer = 192.168.1.1:80
TCP: DhcpNameServer = 192.168.1.254
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-02-24 22:16
Windows 6.0.6002 Service Pack 2 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\Approved Extensions]
@Denied: (2) (LocalSystem)
"{0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064}"=hex:51,66,7a,6c,4c,1d,38,12,26,bd,a8,
0a,e6,f4,22,0e,f1,4c,12,2a,bb,94,a4,70
"{98279C38-DE4B-4BCF-93C9-8EC26069D6F4}"=hex:51,66,7a,6c,4c,1d,38,12,56,9f,34,
9c,79,90,a1,0e,ec,df,cd,82,65,37,92,e0
"{EF99BD32-C1FB-11D2-892F-0090271D4F88}"=hex:51,66,7a,6c,4c,1d,38,12,5c,be,8a,
eb,c9,8f,bc,54,f6,39,43,d0,22,43,0b,9c
"{02478D38-C3F9-4EFB-9B51-7695ECA05670}"=hex:51,66,7a,6c,4c,1d,38,12,56,8e,54,
06,cb,8d,95,0b,e4,47,35,d5,e9,fe,12,64
"{27B4851A-3207-45A2-B947-BE8AFE6163AB}"=hex:51,66,7a,6c,4c,1d,38,12,74,86,a7,
23,35,7c,cc,00,c6,51,fd,ca,fb,3f,27,bf
"{3049C3E9-B461-4BC5-8870-4C09146192CA}"=hex:51,66,7a,6c,4c,1d,38,12,87,c0,5a,
34,53,fa,ab,0e,f7,66,0f,49,11,3f,d6,de
"{7DB2D5A0-7241-4E79-B68D-6309F01C5231}"=hex:51,66,7a,6c,4c,1d,38,12,ce,d6,a1,
79,73,3c,17,0b,c9,9b,20,49,f5,42,16,25
"{B164E929-A1B6-4A06-B104-2CD0E90A88FF}"=hex:51,66,7a,6c,4c,1d,38,12,47,ea,77,
b5,84,ef,68,0f,ce,12,6f,90,ec,54,cc,eb
"{CA6319C0-31B7-401E-A518-A07C3DB8F777}"=hex:51,66,7a,6c,4c,1d,38,12,ae,1a,70,
ce,85,7f,70,05,da,0e,e3,3c,38,e6,b3,63
"{E8DAAA30-6CAA-4B58-9603-8E54238219E2}"=hex:51,66,7a,6c,4c,1d,38,12,5e,a9,c9,
ec,98,22,36,0e,e9,15,cd,14,26,dc,5d,f6
"{FDAD4DA1-61A2-4FD8-9C17-86F7AC245081}"=hex:51,66,7a,6c,4c,1d,38,12,cf,4e,be,
f9,90,2f,b6,0a,e3,01,c5,b7,a9,7a,14,95
.
[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\ApprovedExtensionsMigration]
@Denied: (2) (LocalSystem)
"Timestamp"=hex:07,97,b1,49,4c,35,cd,01
.
[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\User Preferences]
@Denied: (2) (LocalSystem)
"88D7D0879DAB32E14DE5B3A805A34F98AFF34F5977"=hex:01,00,00,00,d0,8c,9d,df,01,15,
d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,1a,19,e1,4d,9a,b6,5c,49,b8,78,4f,\
"2D53CFFC5C1A3DD2E97B7979AC2A92BD59BC839E81"=hex:01,00,00,00,d0,8c,9d,df,01,15,
d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,1a,19,e1,4d,9a,b6,5c,49,b8,78,4f,\
.
[HKEY_USERS\S-1-5-21-1588946701-3881551191-2734931700-500\Software\Microsoft\Internet Explorer\Approved Extensions]
@Denied: (2) (Administrator)
"{CA6319C0-31B7-401E-A518-A07C3DB8F777}"=hex:51,66,7a,6c,4c,1d,3b,1b,d0,06,74,
db,88,6b,75,0b,be,13,e3,3c,3e,f3,ba,6a
.
[HKEY_USERS\S-1-5-21-1588946701-3881551191-2734931700-500\Software\Microsoft\Internet Explorer\ApprovedExtensionsMigration]
@Denied: (2) (Administrator)
"Timestamp"=hex:e3,b3,e4,ca,a5,b2,cc,01
.
[HKEY_USERS\S-1-5-21-1588946701-3881551191-2734931700-500\Software\Microsoft\Internet Explorer\User Preferences]
@Denied: (2) (Administrator)
"88D7D0879DAB32E14DE5B3A805A34F98AFF34F5977"=hex:01,00,00,00,d0,8c,9d,df,01,15,
d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,fb,3a,20,90,46,72,ce,48,aa,b8,a0,\
"2D53CFFC5C1A3DD2E97B7979AC2A92BD59BC839E81"=hex:01,00,00,00,d0,8c,9d,df,01,15,
d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,fb,3a,20,90,46,72,ce,48,aa,b8,a0,\
.
[HKEY_USERS\S-1-5-21-1588946701-3881551191-2734931700-500\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.htm\UserChoice]
@Denied: (2) (Administrator)
"Progid"="IE.AssocFile.HTM"
.
[HKEY_USERS\S-1-5-21-1588946701-3881551191-2734931700-500\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.html\UserChoice]
@Denied: (2) (Administrator)
"Progid"="IE.AssocFile.HTM"
.
[HKEY_USERS\S-1-5-21-1588946701-3881551191-2734931700-500\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.mht\UserChoice]
@Denied: (2) (Administrator)
"Progid"="IE.AssocFile.MHT"
.
[HKEY_USERS\S-1-5-21-1588946701-3881551191-2734931700-500\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.mhtml\UserChoice]
@Denied: (2) (Administrator)
"Progid"="IE.AssocFile.MHT"
.
[HKEY_USERS\S-1-5-21-1588946701-3881551191-2734931700-500\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.partial\UserChoice]
@Denied: (2) (Administrator)
"Progid"="IE.AssocFile.PARTIAL"
.
[HKEY_USERS\S-1-5-21-1588946701-3881551191-2734931700-500\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.svg\UserChoice]
@Denied: (2) (Administrator)
"Progid"="IE.AssocFile.SVG"
.
[HKEY_USERS\S-1-5-21-1588946701-3881551191-2734931700-500\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.url\UserChoice]
@Denied: (2) (Administrator)
"Progid"="IE.AssocFile.URL"
.
[HKEY_USERS\S-1-5-21-1588946701-3881551191-2734931700-500\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.website\UserChoice]
@Denied: (2) (Administrator)
"Progid"="IE.AssocFile.WEBSITE"
.
[HKEY_USERS\S-1-5-21-1588946701-3881551191-2734931700-500\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.xht\UserChoice]
@Denied: (2) (Administrator)
"Progid"="IE.AssocFile.XHT"
.
[HKEY_USERS\S-1-5-21-1588946701-3881551191-2734931700-500\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.xhtml\UserChoice]
@Denied: (2) (Administrator)
"Progid"="IE.AssocFile.XHT"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_5_502_149_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_5_502_149_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
Completion time: 2013-02-24 22:19:29
ComboFix-quarantined-files.txt 2013-02-25 04:19
ComboFix2.txt 2013-02-25 03:45
ComboFix3.txt 2013-02-25 03:13
ComboFix4.txt 2013-02-22 06:15
.
Pre-Run: 176,024,125,440 bytes free
Post-Run: 175,820,689,408 bytes free
.
- - End Of File - - BBC8D2F3BA71283DF4ADCFDB2C6ED8A1

[gringo_pr]

Hello omegatoo

do this in the infected account

I would like you to go to this page - Troubleshooting and Internet Explorer’s (No Add-ons) Mode



Step 1 is going to show you how to run IE without any add/ons, If by running IE this way the problem goes away Then we can go to step 2


Step 2 will show you how to find the add/on that is causing the problem and then how to remove it




Gringo

[omegatoo]

It said: Internet explorer is running without add-ons.

Computer is running MUCH better as soon as I signed on today. I am able to post through the Adrienne account with minimal delay and no hang ups. Did some web surfing and no problems. I may not have rebooted after the CFScript ran last time I was here, so that might be why it was still slow.

[gringo_pr]

Hello omegatoo

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

Programs to remove



Adobe Flash Player 11 ActiveX
Adobe Reader 9.5.1
Java™ 6 Update 22
Java™ 6 Update 29
Java™ 6 Update 5

Please download and install Revo Uninstaller Free

• Double click Revo Uninstaller to run it.
  
• From the list of programs double click on The Program to remove
  
• When prompted if you want to uninstall click Yes.
  
• Be sure the Moderate option is selected then click Next.
  
• The program will run, If prompted again click Yes
  
• when the built-in uninstaller is finished click on Next.
  
• Once the program has searched for leftovers click Next.
  
• Check/tick the bolded items only on the list then click Delete
  
• when prompted click on Yes and then on next.
  
• put a check on any folders that are found and select delete
  
• when prompted select yes then on next
  
• Once done click Finish.

.



Update Adobe reader

Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com.../readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.


If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Clean Out Temp Files

• This small application you may want to keep and use once a week to keep the computer clean.
  
  Download CCleaner from here http://www.ccleaner.com/
  
  
  • Run the installer to install the application.
    
  • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    
  • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
    
  • Click Run Cleaner.
    
  • Close CCleaner.

: Malwarebytes' Anti-Malware :


I see You have MBAM installed on the computer - that is great!! it is a very good program! I would like you to run a quick scan for me now

• Double-click mbam icon
  
• go to the update tab at the top
  
• click on check for updates
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select Perform quick scan, then click Scan.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  
  • If you accidentally close it, the log file is saved here and will be named like this:
    
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

• Go Here to download HijackThis program
  
• Save HijackThis to your desktop.
  
• Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  
• Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  
• copy and paste hijackthis report into the topic

"information and logs"

In your next post I need the following


• Log From MBAM
  
• report from Hijackthis
  
• let me know of any problems you may have had
  
• How is the computer doing now?

Gringo

[omegatoo]

Hi Gringo,
Here is the mb log, I'm going to do Hijack now.

Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org
Database version: v2013.03.02.01
Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
Adrienne Pierce :: MAWMAWPC [administrator]
3/1/2013 8:08:24 PM
mbam-log-2013-03-01 (20-08-24).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 227137
Time elapsed: 6 minute(s), 19 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)

[omegatoo]

Here's hijack: Computer is still doing fine.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:22:32 PM, on 3/1/2013
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16464)
Boot mode: Normal
Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Windows Mail\WinMail.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\Macromed\Flash\FlashUtil32_11_6_602_171_ActiveX.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Adrienne Pierce\Desktop\HijackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 192.168.1.1:80
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - (no file)
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Windows\system32\AERTSrv.exe
O23 - Service: AMD External Events Utility - AMD - C:\Windows\system32\atiesrxx.exe
O23 - Service: Creative Labs Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
--
End of file - 4018 bytes

[gringo_pr]

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

• Run HijackThis (rightclick and run as admin)
  
• Click on the Scan button
  
• Put a check beside all of the items listed below (if present):
  
  
  O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
  O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
  O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
  O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
  
  
• Close all open windows and browsers/email, etc...
  
• Click on the "Fix Checked" button
  
• When completed, close the application.
  
  
  NOTE**You can research each of those lines >here< and see if you want to keep them or not
  just copy the name between the brackets and paste into the search space
  O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
  
• click on the Run ESET Online Scanner button
  
• Tick the box next to YES, I accept the Terms of Use.
  
  • Click Start
• When asked, allow the add/on to be installed
  
  • Click Start
• Make sure that the option Remove found threats is unticked
  
• Click on Advanced Settings, ensure the options
  
  Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
• Click Scan
  
• wait for the virus definitions to be downloaded
  
• Wait for the scan to finish

When the scan is complete

• If no threats were found
  
  • put a checkmark in "Uninstall application on close"
    
  • close program
    
  • report to me that nothing was found

• If threats were found
  
  • click on "list of threats found"
    
  • click on "export to text file" and save it as ESET SCAN and save to the desktop
    
  • Click on back
    
  • put a checkmark in "Uninstall application on close"
    
  • click on finish
    
  • close program
    
  • copy and paste the report here

Gringo