1 reply to this topic

[denise88]

I have been unable to open any programs like Malwarebytes or itunes. Every time I try, I get the "Open With" box that prompts me to choose a program from the provided list. I am able to access Firfox via Safe Mode by selecting Firefox from the list provided in the Open With box. When I select Firefox a box opens saying I "have chosen to open firefox.exe" and it wants me to "Save File". I choose Cancel instead and am able to access Firefox but cannot run melwarebytes in safemode.

I have read the "I'm infected - What do I do Now?" thread. I cannot run Malwarebytes from my desktop. Each time I try, the "Open With" box opens and says "Choose the program you want to use to open this file followed by a list of Programs to choose from.
I tried downloading DeFogger, but when I try to open DeFogger.exe from the Download list, I get this popup box:
C:\Documents and Settings\Me\MyDocuments\Downloads\Defogger.exe Application not found

I have tried searching on this website and on the internet for a solution, but I don't understand them or they dont seem to suite my problem. I apologize in advance if the "Open With" problem has been covered on this forum. If it is, please direct me to the solution. I just can't seem to find it. Please Help!


Thank you.

[daledoc1]

Hello and welcome to MBAM forum, denise88:

Sorry to hear you might be infected.
And you started off just fine, reading the "I'm Infected" article.
Sometimes, the infection has so crippled the computer that one can't even run the requested MBAM and DDS scans.
However, we cannot work on malware removal in this sub-section of the forum.
So, please go ahead and do the best you can with the instructions in that article.
Then, please choose from one of the following 3 options.
The experts will assist you in getting your system cleaned.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making it hard to recover your system.

IF YOU WOULD LIKE EXPERT ASSISTANCE WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:
OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.
OPTION 2: For paid users of MBAM PRO, free, one-on-one, expert assistance from the MBAM support helpdesk.
OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

• Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  
• -->If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.

• Then please start a new post in the Malware Removal Forum.
  
• When starting your new post, please note the following:
  
• Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  
• Please COPY/PASTE the requested logs directly into your post, rather than attaching them.
  
• Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.

• An authorized, trained malware expert will provide free, one-on-one assistance as soon as one becomes available.

• Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  
• Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  
• Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.

OPTION 2:
If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them here.

OPTION 3:
If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

daledoc1

PS Please use the "Reply to this Topic" or "More Reply Options" buttons (instead of the “Quote” and “MultiQuote” buttons) when replying here & at the other forums. That will make your topic easier to follow.