24 replies to this topic

[Victor222]

Firefox, on 17 July 2012 - 03:42 PM, said:

@ Victor222 you will find the instructions to get your computer checked out above in my post # 2 above (HERE), choose Option 1, 2 or 3.

Please have your computer checked out first, once you have been given the all clear, all of your other questions or concerns can be delt with.

I tried all of the tips and steps to clean PC and did each one not interested in paying because of the financial instability I am in.

[AdvancedSetup]

Please re-read the topic. You do not need to pay to have someone help you.
Simply choose option 1 and create a NEW post in the HJT forum as requested please.




Here are the steps needed to get your computer cleaned....
Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the
Malware Removal forum so a qualified helper can help you fix any malware related problems or infections you may have.

• Please read and follow the directions here, skipping any steps you are unable to complete.
  
• After posting your new post, make sure under options, you select Follow this topic and choose Instantly,
  so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.
Replying to your own posts changes the post count and helpers are looking for topics with zero replies.
If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• 
  
  • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    
  • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk here

OPTION 3

If you would like to use our Malwarebytes Premium Consumer Services partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site.


Please be patient, someone will assist you as soon as possible.

[Victor222]

I did all of that except I ran the full scan and attached both files DDX.txt and Attach.txt see the files I downloaded in a few previous posts

[Firefox]

You need to post the required logs and start a new topic and post the logs in that topic located => HERE

They will continue to help you in that section.

[AdvancedSetup]

Great I see the post. Now simply be patient and wait for someone to assist you.

Thanks