7 replies to this topic

[johnnygees]

Hi, Avg and malware show this trojan and can't eleminate it. I thought that I posted properly and, of course, didn't read all the instructions. Please eleminate the previous post and consideer this one. All help is appreciated. I am not always near my computer and may respond slowly.

Thanks in advance,
Johnny  Attach.txt   9.16K   3 downloads  DDS.txt   17.51K   4 downloads

[johnnygees]

After posting I was told to select certain options. Where are the options??

[MrCharlie]

Welcome to the forum.

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

For Windows XP, double-click to start.
For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.
When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

[johnnygees]

here is the report


RogueKiller V7.6.4 [07/17/2012] by Tigzy
mail: tigzyRK<at>gmail<dot>com
Feedback: http://www.geekstogo...13-roguekiller/
Blog: http://tigzyrk.blogspot.com

Operating System: Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User: Owner [Admin rights]
Mode: Scan -- Date: 08/02/2012 18:37:12

¤¤¤ Bad processes: 0 ¤¤¤

¤¤¤ Registry Entries: 3 ¤¤¤
[ZeroAccess] HKCR\[...]\InprocServer32 : (C:\Users\Owner\AppData\Local\{9ebf0102-2d0c-5fca-783e-e46b00ddf7a1}\n.) -> FOUND
[HJ] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤
[ZeroAccess][FILE] @ : c:\windows\installer\{9ebf0102-2d0c-5fca-783e-e46b00ddf7a1}\@ --> FOUND
[ZeroAccess][FOLDER] U : c:\windows\installer\{9ebf0102-2d0c-5fca-783e-e46b00ddf7a1}\U --> FOUND
[ZeroAccess][FOLDER] L : c:\windows\installer\{9ebf0102-2d0c-5fca-783e-e46b00ddf7a1}\L --> FOUND
[ZeroAccess][FILE] @ : c:\users\owner\appdata\local\{9ebf0102-2d0c-5fca-783e-e46b00ddf7a1}\@ --> FOUND
[ZeroAccess][FOLDER] U : c:\users\owner\appdata\local\{9ebf0102-2d0c-5fca-783e-e46b00ddf7a1}\U --> FOUND
[ZeroAccess][FOLDER] L : c:\users\owner\appdata\local\{9ebf0102-2d0c-5fca-783e-e46b00ddf7a1}\L --> FOUND
[ZeroAccess][FILE] Desktop.ini : c:\windows\assembly\gac_32\desktop.ini --> FOUND
[ZeroAccess][FILE] Desktop.ini : c:\windows\assembly\gac_64\desktop.ini --> FOUND

¤¤¤ Driver: [NOT LOADED] ¤¤¤

¤¤¤ Infection : ZeroAccess ¤¤¤

¤¤¤ HOSTS File: ¤¤¤


¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: WDC WD1600JS-55NCB1 ATA Device +++++
--- User ---
[MBR] 990202957e71679d6d754e22c44f7f00
[BSP] d9863aace7b7b3649d4ed772070dc437 : Windows 7 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 152525 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[1].txt >>
RKreport[1].txt


couldn't see how to attach file

[MrCharlie]

That's OK...just post all the logs.

----------------------------

Here you go...........


Your computer is infected with a nasty rootkit. Please read the following information first.

Quote

You're infected with Rootkit.ZeroAccess, a BackDoor Trojan.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
http://www.dslreports.com/faq/10451

When Should I Format, How Should I Reinstall
http://www.dslreports.com/faq/10063

I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.

Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

-----------------------------------------

Please make sure system restore is running and create a new restore point before continuing!

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

How to tell > 32 or 64 bit

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
  
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  
• Use the arrow keys to select the Repair your computer menu item.
  
• Select US as the keyboard language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
  
• Restart your computer.
  
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  
• Click Repair your computer.
  
• Select US as the keyboard language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

• 
  
• Select Command Prompt
  
• In the command window type in notepad and press Enter.
  
• The notepad opens. Under File menu select Open.
  
• Select "Computer" and find your flash drive letter and close the notepad.
  
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
  
• The tool will start to run.
  
• When the tool opens click Yes to disclaimer.
  
• Press Scan button.
  
• FRST will let you know when the scan is complete and has written the FRST.txt to file, close out this message, then type the following into the search box:
  services.exe
  
• Now press the Search button
  
• When the search is complete, search.txt will also be written to your USB
  
• Type exit and reboot the computer normally
  
• Please copy and paste both logs in your reply.(FRST.txt and Search.txt)

MrC

[johnnygees]

I'm going to have the computer formatted and re OS'ed. Thanks for your help! you can close this link.

[MrCharlie]

OK............

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[Maurice Naggar]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.