2 replies to this topic

[NickColbert1]

Yes, Everytime I try to open Malwarebytes I get a pop up that says "The Malwarebytes Anti Malware database is missing or Corrupt, would you like to download a new copy" If I select yes, it updates itself then I get the same exact pop up, if I say no it says "PRODUCT FILES ARE MISSING OR CORRUPT, PLEASE REINSTALL THIS PRODUCT PROGRAM_ERROR_LOAD_DATABASE (0,2, SDKCreate)
So I read on the "Im Infected Forum" where yall said to download DDS, and attach it so that what I did. Please help asap! Also, just so I am not asked again I am going with OPTION 1! Thanks!!!

Attached Files

•  dds.txt   23.57K   9 downloads
•  DDS 1.txt   10.5K   5 downloads

[Maniac]

Hello NickColbert1! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

• If you are a paying customer, you have the privilege to contact the help desk at support@malwarebytes.org or here (http://helpdesk.malwarebytes.org/home). If you choose this option to get help, please let me know.
  
• I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  
• Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  
• Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  
• Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.

Step 1

Please uninstall the following applications:

µTorrent - It is against our policy. Take a look here: http://forums.malwar...showtopic=97700

uTorrentControl2 Toolbar - Modifies the default IE URL search hook. Conduit toolbars are reputed to have a certain trackware functionality.


Step 2

Please do the following:

• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Step 3

• Launch Malwarebytes' Anti-Malware
  
• Go to Update tab and select Check for Updates. If an update is found, it will download and install the latest version.
  
• Go to Scanner tab and select Perform Quick Scan, then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy&Paste the entire report in your next reply.

Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.


In your next reply, post the following log files:

• Malwarebytes' Anti-Malware log
  
• a new fresh DDS log file

[Maurice Naggar]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!