6 replies to this topic

[ringfinger]

I downloaded the latest free version but now cannot get updates manually. The option is greyed out. Help?

I am running Zone Alarm however I always have with no issues.

[AdvancedSetup]

Please do the following and let us know if this corrects the issue for you or not.

• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
    You can also look up your ID and Key from the Registry and copy and paste it to a Notepad document before running the mbam-clean utility.
    

    Location for Windows x86
    HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware
    Location for Windows x64
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware

    
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

[ringfinger]

I followed all of your instructions. I use Zone Alarm and Microsoft Security Essentials.

I have been using the free version of MBAM for over 5 years and have never had this issue.

Still cannot update. Not sure where to enter any exceptions however, although have never ever had to do this before. What changed?

[AdvancedSetup]

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

When done, DDS will open two (2) logs:

• DDS.txt
  
• Attach.txt

• Save both reports to your desktop
  
• Please include the following logs in your next reply: DDS.txt and Attach.txt
  You can ignore the note about zipping the Attach.txt file in most cases.

[AdvancedSetup]

Also, please run Malwarebytes and do a Quick Scan and post back that log.

Thanks

[ringfinger]

I think I fugured it out. I was logged in my sons account, and he is not an admin. Now I am loggen into my windows login and no issues. Make sense?

[Firefox]

Yes, you can not update Malwarebytes from a limited account. You either have to be logged in as an admin or you can right click on the Malwarebytes Icon and select run as administrator.

If you have the Pro version, log in as an admin and then setup the scheduler for updates and scans, and then they will also run even if logged in as a limited account.