30 replies to this topic

[SoulAmiss]

It's not finding anything and I still don't have dvd-roms.
Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org
Database version: v2012.07.09.14
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
I'm Lee :: SASSAFRASQUATCH [administrator]
Protection: Enabled
7/9/2012 9:13:06 PM
mbam-log-2012-07-09 (21-13-06).txt
Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 919939
Time elapsed: 3 hour(s), 59 minute(s), 54 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)

[MrCharlie]

Your DDS log show them disabled in the Device Manager, see if you can go there and enable them:

http://pcsupport.abo...r-windows-7.htm
http://www.techtalkz...indows-7-a.html

Quote

==== Disabled Device Manager Items =============

Class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}
Description: CD-ROM Drive
Device ID: IDE\CDROMHL-DT-ST_DVD-ROM_DH20N__________________A102____\4&D7DB6A6&0&0.0.0
Manufacturer: (Standard CD-ROM drives)
Name: HL-DT-ST DVD-ROM DH20N
PNP Device ID: IDE\CDROMHL-DT-ST_DVD-ROM_DH20N__________________A102____\4&D7DB6A6&0&0.0.0
Service: cdrom
.
Class GUID: {36fc9e60-c465-11cf-8056-444553540000}
Description: Unknown Device
Device ID: USB\VID_0000&PID_0000\5&4051B8C&0&3
Manufacturer: (Standard USB Host Controller)
Name: Unknown Device
PNP Device ID: USB\VID_0000&PID_0000\5&4051B8C&0&3
Service:
.
Class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}
Description: CD-ROM Drive
Device ID: IDE\CDROMPLDS_DVD+-RW_DH-16AAS___________________JD12____\4&D7DB6A6&0&0.1.0
Manufacturer: (Standard CD-ROM drives)
Name: PLDS DVD+-RW DH-16AAS
PNP Device ID: IDE\CDROMPLDS_DVD+-RW_DH-16AAS___________________JD12____\4&D7DB6A6&0&0.1.0
Service: cdrom
.

Let me know, MrC

[SoulAmiss]

When I go to device manager they both have this neat little yellow sign with an exclamation on them. I have the option to disable them, making it appear my PC thinks they're enabled. I have disabled, re-enabled, updated driver, and removed and scanned for new hardware all to no avail. I did system restore after updating Itunes and it brought them back. Itunes no longer recognized my library anymore since it was made by a newer version of Itunes then, so I redownloaded Itunes and then relost my drives. Then I gave up.

[MrCharlie]

Install and run Microsoft Fix it Center, see if it can resolve the problem:

http://fixitcenter.s...soft.com/Portal

----------------------------

The online Fix It Center is down right now, check it.......maybe it will be up and running by the time you read this:
http://support.microsoft.com/fixit/

Let me know, MrC

[SoulAmiss]

It's not seeing any drives. Just like me.

[MrCharlie]

OK, let me see what I can find out, I'll get back to you tomorrow, MrC

[MrCharlie]

Look through this guide:
http://www.computerh...es/ch000227.htm

MrC

[SoulAmiss]

Deleted the drives but Windows never tried to refind them when I rebooted. Everything behaved as normal, as if I had no dvd drives.

[MrCharlie]

Here's what I suggest you do if it's OK with you.

Post on one of these tech forums with your problem, they're better equipped to help you with your problem.

I'm confident that they will be able to resolve it.


General Hardware WTT

Tech Support Forum


Please include a link to this post so they can see what we did so far:
http://forums.malwar...ndpost&p=564616

MrC

[MrCharlie]

How are we doing??

Do you still need help or can I close this post??

MrC

[Maurice Naggar]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!