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If a full scan does not find anything and I know that I've got a problem, can I do a chameleon fix? How do I do it?
I have Malwarebyes Pro and have sent a detailed e-mail to support, but have not heard anything back yet.
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#2
Posted 29 June 2012 - 06:14 PM
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Love thyself and thy penguin
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Hi Joanne40,
You should wait for support to contact you back.
Also chameleon I think only helps if Malwarebytes' is blocked or can't be installed. Since you have it running and are able to use it it won't be of use. I could be wrong though.
You should wait for support to contact you back.
Also chameleon I think only helps if Malwarebytes' is blocked or can't be installed. Since you have it running and are able to use it it won't be of use. I could be wrong though.
Computer Specs given when asked.
Bleeping Computer Malware Study Hall Junior
#3
Posted 29 June 2012 - 06:20 PM
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Hi, again, joanne40:
EDIT: OOPS! Looks as if DSK beat me to the punch! Great minds think alike, though. 
Sorry to hear you think you're infected.
Some of the malware circulating these days requires other tools, in addition to MBAM (even chameleon), for complete removal.
So, even if a full MBAM scan comes up clean, it's possible there are still some remnants of infection on the system.
OTOH some computer problems are not necessarily the result of malware.
Until one of the MBAM staffers comes along who can look up your help desk ticket...
... the best bet would probably be to wait for support from the help desk, instead of simultaneously trying to work on completing the cleanup yourself. Some of the malware removal tools are quite powerful and should be run only with the assistance of an expert.
(Besides, we cannot work on malware removal issues here in this particular sub-section of the forum.)
Since you mentioned that you sent an "email" to support, you might wish to submit your ticket via the web form for the consumer help desk.
This is the preferred method to contact them.
The web form for consumer support can be found >>>HERE<<<.
(I assume from your post that you prefer this means of obtainining support, instead of the malware removal forum. If you do opt for the malware removal forum, though, please read & follow the instructions >>HERE<< before starting a new post over there.)
Both the forum and the help desk can be quite busy -- I'm sure an expert helper will assist you as soon as possible.
HTH,
daledoc1
EDIT: OOPS! Looks as if DSK beat me to the punch!
Great minds think alike, though. Sorry to hear you think you're infected.
Some of the malware circulating these days requires other tools, in addition to MBAM (even chameleon), for complete removal.
So, even if a full MBAM scan comes up clean, it's possible there are still some remnants of infection on the system.
OTOH some computer problems are not necessarily the result of malware.
Until one of the MBAM staffers comes along who can look up your help desk ticket...
... the best bet would probably be to wait for support from the help desk, instead of simultaneously trying to work on completing the cleanup yourself. Some of the malware removal tools are quite powerful and should be run only with the assistance of an expert.
(Besides, we cannot work on malware removal issues here in this particular sub-section of the forum.)
Since you mentioned that you sent an "email" to support, you might wish to submit your ticket via the web form for the consumer help desk.
This is the preferred method to contact them.
The web form for consumer support can be found >>>HERE<<<.
(I assume from your post that you prefer this means of obtainining support, instead of the malware removal forum.
If you do opt for the malware removal forum, though, please read & follow the instructions >>HERE<< before starting a new post over there.)Both the forum and the help desk can be quite busy -- I'm sure an expert helper will assist you as soon as possible.
HTH,
daledoc1
Just a home user & forum volunteer
DT1: Win7/Ult/64 SP1; Intel Core i7-3770 @3.4 GHz; 16 GB RAM; NVidia GeForce GT620; IE9; Fx 21.0; TB 17.0.6; Cable HSI; MBAM PRO 1.75.0.1300; KIS2013; SAS Free; CCleaner
DT2: Win7 Ult/64 SP1; Intel Core i7-860 @2.8 GHz; 8 GB RAM; ATI Radeon HD 5770; IE 9, Fx 21.0; TB 17.0.6; Cable HSI; MBAM PRO 1.75.0.1300; KIS2013; SAS Free; CCleaner.
LT: Win7 Pro/32 SP1; Intel Core 2 Duo @2.8 GHz; 4 GB RAM; NVIDIA Quadro NVS 160M; IE 9; Fx 21.0; TB 17.0.6; WLAN; MBAM PRO 1.75.0.1300; KIS2013; SAS Free; CCleaner.
DT1: Win7/Ult/64 SP1; Intel Core i7-3770 @3.4 GHz; 16 GB RAM; NVidia GeForce GT620; IE9; Fx 21.0; TB 17.0.6; Cable HSI; MBAM PRO 1.75.0.1300; KIS2013; SAS Free; CCleaner
DT2: Win7 Ult/64 SP1; Intel Core i7-860 @2.8 GHz; 8 GB RAM; ATI Radeon HD 5770; IE 9, Fx 21.0; TB 17.0.6; Cable HSI; MBAM PRO 1.75.0.1300; KIS2013; SAS Free; CCleaner.
LT: Win7 Pro/32 SP1; Intel Core 2 Duo @2.8 GHz; 4 GB RAM; NVIDIA Quadro NVS 160M; IE 9; Fx 21.0; TB 17.0.6; WLAN; MBAM PRO 1.75.0.1300; KIS2013; SAS Free; CCleaner.
#4
Posted 29 June 2012 - 08:32 PM
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Hello Joanne
I have responded to your help desk ticket. I will go ahead and close this topic now.
Cheers
I have responded to your help desk ticket. I will go ahead and close this topic now.
Cheers
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