25 replies to this topic

[Kekkei]

I was recommended to this forum from a previous post for assistance with repairing issues with Malwarebytes only providing partial protection. Included are the same previous scans I provided on my original post.

Attached Files

•  attach.txt   8.58K   4 downloads
•  CheckResults.txt   41.31K   7 downloads
•  dds.txt   20.32K   4 downloads

[MrCharlie]

Welcome to the forum.

Before we proceed further, please uninstall or disable uTorrent and uTorrentControl_v2 Toolbar and any other peer-to-peer filesharing app.
Continued use of filesharing or ill-advised downloads will surely re-infect your system.

Risks of File-Sharing Technology.

P2P file sharing: Know the risks

It's also against the forums policy concerning P2P programs:

Quote

If you're using Peer 2 Peer software such as uTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

---------------------------------

Please update your Java (Java 7 Update 9) should be Update 11
>control panel > Java > Update Tab > Update now,

~~~~~~~~~~~~~~~~~~

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

Quit all running programs.

For Windows XP, double-click to start.
For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.
When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[Kekkei]

Ok Torrent is off. No P2P running. Java updated. Scan completed. Here is the report

Attached Files

•  RKreport1_S_01212013_02d0905.txt   2.43K   5 downloads

[MrCharlie]

Here you go......

Please read the following information first.

Quote

You're infected with Rootkit.ZeroAccess, a BackDoor Trojan.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
http://www.dslreports.com/faq/10451

When Should I Format, How Should I Reinstall
http://www.dslreports.com/faq/10063

I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.

Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

-----------------------------------------

Please download Listparts64

Run the tool, click Scan and post the log (Result.txt) it makes

Then............

Please read the directions carefully so you don't end up deleting something that is good!!

Please note that TDSSKiller can be run in safe mode if needed.

Here's a video that explains how to run it if needed:
How To Run TDSSKiller

Please download the latest version of TDSSKiller from here and save it to your Desktop.

• Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  
  
  
• Put a checkmark beside loaded modules.
  
  
  
• A reboot will be needed to apply the changes. Do it.
  
• TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  
• Then click on Change parameters in TDSSKiller.
  
• Check all boxes then click OK.
  
  
  
• Click the Start Scan button.
  
  
  
• The scan should take no longer than 2 minutes.
  
• If a suspicious object is detected, the default action will be Skip, click on Continue.
  
  
  
  Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.
  
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  
  
  
  Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  
• A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
  
• Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

Here's a summary of what to do if you would like to print it out:

If a suspicious object is detected, the default action will be Skip, click on Continue
If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose
Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.


New window that comes up.



MrC

[Kekkei]

here is the list parts.......Im not reinstalling my OS unless something really starts having a problem. The only thing malfunctioning at this time is Malwarebytes. I've had no instances of Identity theft or other unauthorized usages at this time. DOesn't Malware bytes help with any of these things? Moving lets continue to remove these problems, please?

Attached Files

•  Result.txt   2.02K   4 downloads

[MrCharlie]

Move on and run TDSSKiller as outlined in my post, MrC

[Kekkei]

ANd the completed scan with unsigned files details

Attached Files

•  KillerScan.txt   647.03K   4 downloads

[MrCharlie]

That was the only log produced???

and it didn't find the malware??

MrC

[Kekkei]

I ran it again and it produced the logs. *shrug*

Attached Files

•  TDSSKiller.2.8.15.0_21.01.2013_09.59.34_log.txt   3.63K   2 downloads
•  TDSSKiller.2.8.15.0_21.01.2013_10.05.51_log.txt   2.1MB   2 downloads
•  TDSSKiller.2.8.15.0_21.01.2013_10.16.50_log.txt   857.24K   2 downloads

[MrCharlie]

Scan the system with RogueKiller again and post the new log, MrC

[Kekkei]

Here you are.

Attached Files

•  RKreport2_S_01212013_02d1027.txt   2.77K   2 downloads

[MrCharlie]

Run RogueKiller again and click Scan
When the scan completes > click on the Registry tab
Put a check next to all of these and uncheck the rest: (if found)

Quote

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-21-249773079-958008642-3987173004-1004\$f418d72f458f7ec57e41583a80a7ab31\n.) -> FOUND
[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-18\$f418d72f458f7ec57e41583a80a7ab31\n.) -> FOUND
[HJ INPROC][ZeroAccess] HKLM\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-18\$f418d72f458f7ec57e41583a80a7ab31\n.) -> FOUND

Now click Delete on the right hand column under Options

-------------

Next click on the Files tab and put a check next to these and uncheck the rest. (if found)

Quote

[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-18\$f418d72f458f7ec57e41583a80a7ab31\@ --> FOUND
[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-21-249773079-958008642-3987173004-1004\$f418d72f458f7ec57e41583a80a7ab31\@ --> FOUND
[ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-18\$f418d72f458f7ec57e41583a80a7ab31\U --> FOUND
[ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-21-249773079-958008642-3987173004-1004\$f418d72f458f7ec57e41583a80a7ab31\U --> FOUND
[ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-18\$f418d72f458f7ec57e41583a80a7ab31\L --> FOUND
[ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-21-249773079-958008642-3987173004-1004\$f418d72f458f7ec57e41583a80a7ab31\L --> FOUND

Now click Delete on the right hand column under Options

~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Then.............

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingc...to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[Kekkei]

Well that was interesting. Completely removed both Crome and IE. Reset and they are working again. SO anyway here is the file you requested.

Attached Files

•  ComboFix.txt   23.21K   2 downloads

[MrCharlie]

Quote

Completely removed both Crome and IE.

What did?? That's really not possible.

--------------------------

You still have uTorrent showing:

Quote

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
"{7473b6bd-4691-4744-a82b-7854eb3d70b6}"= "c:\program files (x86)\uTorrentControl_v2\prxtbuTor.dll" [2011-05-09 176936]
.
[HKEY_CLASSES_ROOT\clsid\{7473b6bd-4691-4744-a82b-7854eb3d70b6}]
.
[HKEY_LOCAL_MACHINE\Wow6432Node\~\Browser Helper Objects\{7473b6bd-4691-4744-a82b-7854eb3d70b6}]
2011-05-09 09:49 176936 ----a-w- c:\program files (x86)\uTorrentControl_v2\prxtbuTor.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar]
"{7473b6bd-4691-4744-a82b-7854eb3d70b6}"= "c:\program files (x86)\uTorrentControl_v2\prxtbuTor.dll" [2011-05-09 176936]

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan the system again with RogueKiller and post the new log.

Then...........

Please download AdwCleaner from here and save it on your Desktop.

Quote

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.

AdwCleaner is a tool that deletes :
· Adwares (software ads)
· PUP/LPI (Potentially Undesirable Program)
· Toolbars
· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion methode. It can be easily uninstalled using the "Uninstall" mode.

• Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
  
• Now click on the Search tab.
  
• Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Please look over what was found, we're going to delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

MrC

[Kekkei]

Here we go

Attached Files

•  AdwCleanerR1.txt   3.17K   2 downloads
•  RKreport1_S_01212013_02d1327.txt   1.96K   2 downloads

[MrCharlie]

RogueKiller log looks GOOD.

Lots of adware found....lets clear it out.....

• Please re-run AdwCleaner
  
• Click on Delete button.
  
• Confirm each time with OK if asked.
  
• Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.

Note: You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

MrC

[Kekkei]

And the ad cleaner....

Attached Files

•  AdwCleanerR1.txt   3.17K   3 downloads
•  AdwCleanerR2.txt   3.22K   3 downloads
•  AdwCleanerS1.txt   3.34K   2 downloads

[MrCharlie]

OK............


Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
  
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  
• A Notepad document should open automatically called checkup.txt.
  
• Please Post the contents of that document.
  
• Do Not Attach It!!!

MrC

[Kekkei]

Hopefully the last one? lol

Attached Files

•  RKreport2_S_01212013_02d1800.txt   2K   1 downloads

[Kekkei]

Apologies for the torrent thing didnt realize it was restarting every time I reset. Will uninstall now.