5 replies to this topic

[justbrae1]

Im not sure if this is related to the mapped drive issue we are experiencing with ignore lists on 1.7, but we are seeing a similar result. Our software runs across a mapped drive, but the ignore list no longer seems to be functional. It causes the entire system to lock up, forcing us to reboot the system again. Version 1.65.1.1000 does not appear to have this issue.

[Firefox]

justbrae1, on 05 February 2013 - 11:21 AM, said:

Im not sure if this is related to the mapped drive issue we are experiencing with ignore lists on 1.7, but we are seeing a similar result. Our software runs across a mapped drive, but the ignore list no longer seems to be functional. It causes the entire system to lock up, forcing us to reboot the system again. Version 1.65.1.1000 does not appear to have this issue.

Hello and

Sorry to hear your having issues with the latest version of Malwarebytes.

Please contact Consumer Support, or, if you are a business, educational, technician or non-profit customer, then please contact Corporate Support (make sure to include your order number if contacting Corporate Support), and one of our Support team members will assist you promptly.

Thanks

[justbrae1]

Firefox, on 05 February 2013 - 11:45 AM, said:

Hello and

Sorry to hear your having issues with the latest version of Malwarebytes.

Please contact Consumer Support, or, if you are a business, educational, technician or non-profit customer, then please contact Corporate Support (make sure to include your order number if contacting Corporate Support), and one of our Support team members will assist you promptly.

Thanks

Unfortunately, I came here to try to get help. We are a reseller as well as a malwarebytes user(We develop accounting software). We are getting responses about once every day or two and it is rendering our software useless. We simply don't have time to call hundreds of customers who use this software to tell them not to update to the latest version. We are currently taking them on a call by call basis when they complain they can't use it.

[AdvancedSetup]

Hello Justbrae1

Please go ahead and contact the Help Desk and they will assist you in looking into this issue further.

Thank you.

[justbrae1]

How do we get a response from the help desk in a timely manner? We are waiting sometimes upwards of 2 days for simple answers.

[AdvancedSetup]

I'm sorry but the answers that you want are not quite as easy as you may think. We are working on the issue internally and as soon as we have a resolution we will certainly let you know.

Thank you again