4 replies to this topic

[sapna_chavda]

Hi there

I have an old Dell Dimension 5000 and it seems to be in some kinda coma.

The power light is flashing amber but there is nothing coming up on the screen. I can turn off the power to the tower by holding the power button down, but then when i hit it to start it up it just flashes amber.

You guys have been very helpful in the past, so I'm back! Please can you advise?

Many thanks, as always
Sapna

[David H. Lipman]

That's indicative of a hardware problem.

It could be that the power supply or a system board failure has occurred. The first thing to do is remove the power chord and then reseat all memory modules and cables.

EDIT:
http://support.dell....1.htm#wp1114432

[Firefox]

You can try this as well....

Remove power cord from computer.

Hold down the on/off button down for 10-20 seconds

Re-connect power cord

Turn on and see it if powers up.

[sapna_chavda]

Hi there,

Thanks for getting to me.

Firefox: I tried your suggestion, but it doesn't work

David: I followed your link, and it turns out that none of the diagnostic lights work at all, and answer is "a possible pre-BIOS failure has occurred". However, there are no suggestions as to what I should do to try and resolve the matter. That's if it is at all possible!

So please advise what i should do next?

Many thanks
Sapna

[David H. Lipman]

You will have to contact Dell Technical Support as you have a critical hardware failure.