2 replies to this topic

[heidiiiii5]

I am about ready to throw this Dell off the front porch and run over it repeatedly with my Jeep!

I do not know what was downloaded because of course the *kids* act dumb when it comes to fessing up. I know I have something infecting the computer because of all the weird things going on. I bought malwarebytes yesterday because I could not take it anymore. I just do not know what to do besides the quick scan that quarantines stuff

One issue is with startup. There is something infecting the start up and sometimes it says it has critical problems and has to close. Or it will just crash. Or it wont let you shut down properly. The clock will change the time on its own. When you first go on, and you open another window, another window will pop up and wants you to watch a video.

It is a cluster you know what!

Oh, and on Tuesday System Mechanic Pro just stopped working all together. The iolo system tray wont even come on so I cannot turn on the virus protection...it will not automatically come on anymore.


I hope someone can help me.

[goldhound]

Hello heidiiiii5
and welcome back to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....
Please read the following so that you can begin the cleaning process:
IMPORTANT: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult
You have 3 Options that you can choose from as listed below:

• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support

OPTION 1
As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the
Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the directions >>Right HERE<<, skipping any steps you are unable to complete.
  
• After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification,
  so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.
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• If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
  Or
  
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OPTION 2
Alternatively, as a paying customer, you can contact the help desk by filling out the form located >>Right HERE<<
OPTION 3
If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site >>Right HERE<<
Please be patient, someone will assist you as soon as possible.
PS: Please use the "Reply to this Topic" or "More Reply Options" buttons (instead of the “Quote” and “MultiQuote” buttons) when replying here & at the other forums. That will make your topic easier to follow.

[heidiiiii5]

Thank you. Have a good weekend!