15 replies to this topic

[kcshaklee99]

I think my Internet Explorer 8 has been Hi-Jacked. My Avast Anti-virus keeps popping up that it blocked a suspicious URL-Website. I've been using Mozilla and Safari and it doesn't happen with those.
I've run Maleware bytes, CC Cleaner and my avast scans and it's still happining
Can you help?
Thanks,
Jim James Cass

[LDTate]

Hi and welcome to Malwarebytes.

Please update MBAM, run a Quick Scan, and post its log.

Next, download DDS by sUBs and save it to your Desktop.

Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post only DDS.txt directly into your reply.

[kcshaklee99]

Hi and thanks for your help, Here is the log from Malewarebytes..

Now downloading DDS..

Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.07.30.11

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Jim :: FAMILY_DESKTOP [administrator]

7/30/2012 5:06:42 PM
mbam-log-2012-07-30 (17-06-42).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 255042
Time elapsed: 1 hour(s), 5 minute(s), 7 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

[kcshaklee99]

Hi Larry Tate, here is the DDS.txt log as you requested..
Thanks

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_21
Run by Jim at 20:49:24 on 2012-07-30
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.502.144 [GMT -7:00]
.
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe
C:\Program Files\Java\jre6\bin\jqs.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Alwil Software\Avast5\avastUI.exe
C:\Program Files\Epson Software\Event Manager\EEventManager.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Documents and Settings\Jim\Application Data\Dropbox\bin\Dropbox.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\program files\real\realplayer\update\realsched.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\WINDOWS\system32\mspaint.exe
C:\WINDOWS\notepad.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = *.local
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No File
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\alwil software\avast5\aswWebRepIE.dll
BHO: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5612.1312\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\alwil software\avast5\aswWebRepIE.dll
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [Google Update] "c:\documents and settings\jim\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [Epson Stylus NX430(Network)] c:\windows\system32\spool\drivers\w32x86\3\e_fatihba.exe /fu "c:\docume~1\jim\locals~1\temp\E_S1BF.tmp" /EF "HKCU"
uRun: [EPSON NX430 Series] c:\windows\system32\spool\drivers\w32x86\3\e_fatihba.exe /fu "c:\docume~1\jim\locals~1\temp\E_S1BD.tmp" /EF "HKCU"
uRun: [X-Lite 4] "c:\program files\counterpath\x-lite 4\X-Lite4.exe" -bootload
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [dlccmon.exe] "c:\program files\dell photo aio printer 924\dlccmon.exe"
mRun: [googletalk] c:\program files\google\google talk\googletalk.exe /autostart
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [avast] "c:\program files\alwil software\avast5\avastUI.exe" /nogui
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
mRun: [EEventManager] "c:\program files\epson software\event manager\EEventManager.exe"
mRun: [LTCM Client] c:\program files\ltcm client\ltcmClient.exe /startup
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
dRunOnce: [RunNarrator] Narrator.exe
StartupFolder: c:\docume~1\jim\startm~1\programs\startup\dropbox.lnk - c:\documents and settings\jim\application data\dropbox\bin\Dropbox.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\setpoint\SetPoint.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~4\office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office12\REFIEBAR.DLL
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} - hxxp://pcpitstop.com/pcpitstop/PCPitStop.CAB
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photos.walmart.com/WalmartActivia.cab
DPF: {6F750202-1362-4815-A476-88533DE61D0C} - hxxp://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_2/axofupld.cab
DPF: {72C9EA8F-8965-40C2-ABAD-D460A5815F86} - hxxp://host-d.oddcast.com/hostClientIE.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{DD55D7CB-82EE-4173-AC5C-3195D0396A83} : DhcpNameServer = 192.168.1.1
Handler: junomsg - {C4D10830-379D-11d4-9B2D-00C04F1579A5} - c:\program files\juno\bin\jmsgpph.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Notify: igfxcui - igfxdev.dll
Notify: LBTWlgn - c:\program files\common files\logitech\bluetooth\LBTWlgn.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\jim\application data\mozilla\firefox\profiles\ymdty76c.default\
FF - prefs.js: browser.startup.homepage - google.com
FF - component: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\firefox\ext\components\nprpffbrowserrecordext.dll
FF - component: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\firefox\ext\components\nprpffbrowserrecordlegacyext.dll
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprpchromebrowserrecordext.dll
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\documents and settings\jim\application data\mozilla\plugins\npgoogletalk.dll
FF - plugin: c:\documents and settings\jim\application data\mozilla\plugins\npgtpo3dautoplugin.dll
FF - plugin: c:\documents and settings\jim\local settings\application data\google\update\1.3.21.115\npGoogleUpdate3.dll
FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\ksolo\npAVX.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\wildtangent games\app\browserintegration\registered\0\NP_wtapp.dll
.
============= SERVICES / DRIVERS ===============
.
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-6-6 721000]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-2-22 353688]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-2-22 21256]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2011-2-22 44808]
R2 EpsonCustomerParticipation;EpsonCustomerParticipation;c:\program files\epson\epsoncustomerparticipation\EPCP.exe [2011-6-9 521600]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2012-7-30 40776]
S2 Ca50xav;Digital Blue DMC2 Video Device;c:\windows\system32\drivers\Ca50xav.sys [2006-6-27 508304]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 GamesAppService;GamesAppService;c:\program files\wildtangent games\app\GamesAppService.exe [2010-10-12 206072]
S3 MozillaMaintenance;Mozilla Maintenance Service;c:\program files\mozilla maintenance service\maintenanceservice.exe [2012-7-29 113120]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2012-07-31 00:05:48 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2012-07-30 00:51:11 -------- d-----w- c:\program files\Mozilla Maintenance Service
2012-07-15 07:54:02 -------- d-----w- c:\windows\system32\wbem\repository\FS
2012-07-15 07:54:02 -------- d-----w- c:\windows\system32\wbem\Repository
.
==================== Find3M ====================
.
2012-07-03 20:46:44 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-07-03 16:21:53 721000 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2012-07-03 16:21:32 41224 ----a-w- c:\windows\avastSS.scr
2012-06-27 17:21:20 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-06-27 17:21:20 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-06-13 13:19:59 1866112 ----a-w- c:\windows\system32\win32k.sys
2012-06-05 15:50:25 1372672 ------w- c:\windows\system32\msxml6.dll
2012-06-05 15:50:25 1172480 ----a-w- c:\windows\system32\msxml3.dll
2012-06-04 04:32:08 152576 ----a-w- c:\windows\system32\schannel.dll
2012-06-02 22:19:44 22040 ----a-w- c:\windows\system32\wucltui.dll.mui
2012-06-02 22:19:38 219160 ----a-w- c:\windows\system32\wuaucpl.cpl
2012-06-02 22:19:38 15384 ----a-w- c:\windows\system32\wuaucpl.cpl.mui
2012-06-02 22:19:34 15384 ----a-w- c:\windows\system32\wuapi.dll.mui
2012-06-02 22:19:30 17944 ----a-w- c:\windows\system32\wuaueng.dll.mui
2012-06-02 22:18:58 275696 ----a-w- c:\windows\system32\mucltui.dll
2012-06-02 22:18:58 214256 ----a-w- c:\windows\system32\muweb.dll
2012-06-02 22:18:58 17136 ----a-w- c:\windows\system32\mucltui.dll.mui
2012-05-31 13:22:09 599040 ----a-w- c:\windows\system32\crypt32.dll
2012-05-16 15:08:26 916992 ------w- c:\windows\system32\wininet.dll
2012-05-11 14:42:33 43520 ------w- c:\windows\system32\licmgr10.dll
2012-05-11 14:42:33 1469440 ------w- c:\windows\system32\inetcpl.cpl
2012-05-11 11:38:02 385024 ------w- c:\windows\system32\html.iec
2012-05-04 13:16:13 2148352 ----a-w- c:\windows\system32\ntoskrnl.exe
2012-05-04 12:32:19 2026496 ----a-w- c:\windows\system32\ntkrnlpa.exe
2012-05-02 13:46:36 139656 ----a-w- c:\windows\system32\drivers\rdpwd.sys
.
============= FINISH: 20:57:05.09 ===============

[LDTate]

Lets see if it's a IE add-on.

You can open Internet Explorer without add-ons in 2 ways. One way to open is to navigate to start menu-> All Programs-> Accessories-> System Tools-> Internet Explorer (no Add-ons). This opens up IE without ActiveX controls and browser extensions.


•Type iexplore –extoff in the Run box on the Start menu
•Click “Internet Explorer (No Add-ons)” under All Programs -> Accessories -> System Tools
•Right-clicking the IE icon on the Start Menu (if IE is your default browser) and selecting “Browse Without Add-Ons”


Let me know if that fixed the issue and we can try to determine which add-on is causing the issues.

[LDTate]

Do you still need help with this?

[kcshaklee99]

Yes sorry, Been away from the computer. Last night I opened IE without the addons thru the accessories like you said. It was better but it was still happening. I have screen shots that show Avast blocking the URLS I can post those if that helps. It shows where it is and what it is? Also since this has been happening, the popup that says your browsing session closed unexpectantly would you like to re open it? I think it's related because I close my sessions out and also it happens at random times when I haven't even been browsing the Internet. Hope this helps and let me know if you would like to see the screen shots and what I should do next.
JC

[kcshaklee99]

I've been using Mozilla firefox since this happened and it's not happening so I do beleive its an IE problem :-)

[LDTate]

Uninstall Internet Explorer 8 to return to Internet Explorer 7 on Windows XP

Click "Start," and then click "Control Panel."
Click "Add or Remove Programs."
Check "Show Updates" at the top of the dialog box.
Scroll down the list and highlight the version of Internet Explorer 8 that you are running, and then click "Change/Remove."


You can re-install 8 again if you like.
http://windows.micro.../downloads/ie-8

[kcshaklee99]

OK, it was not easy, when I would remove it would error to DOS and say Bad_Pooler_Call or Bad_caller_Pool? So I went into safe mode and removed it the way you said and it worked. Was I also supposed to remove all the Security and other updates for Explorer 8 cause I think I need to do each one individually. I don't want to delete with out you telling me and I don't want to re install IE 8 till you say.
Thanks

[LDTate]

If IE 8 isn't running I wouldn't worry about the updates.

Is IE 7 running OK?

[kcshaklee99]

When I try to open internet explorer now it says Internet Explorer has encountered an error and must close, do you want to send a report. As it closes a little popup comes up that says welcome to Internet explorer 8?

[LDTate]

Try installing IE 8
http://windows.micro.../downloads/ie-8

[kcshaklee99]

Hi LT, I finally got the IE 8 completly removed and it soesn't seem to be having that problem anymore. I will keep it open for a bit and see if it does it anymore. Is it safe to re-install 8. Also I have a system with Windows 2000 ME edition which unfortunatly sucks but, do you know of any free virus protectors for that version and also I'm having a hard time removing AVG from it. Is it hard to remove programs from the registry?
Thanks for your help and have a great day

[LDTate]

If AVG will not uninstall, uninstall it with AppRemover by Opswat. The AVG uninstaller can be downloaded from here > http://www.appremove.../AppRemover.exe Go to their homepage and you will see they have support for removal of other AV's as well http://www.appremover.com/


IF IE7 is working fine then it's up to you as to reinstall IE8.

I would give one of these a try:

Only run one Anti-Virus at a time.


Use an AntiVirus Software - Choose only one - More than one will conflict. It is very important that your computer has anti-virus software running to protect against viruses. Update Antivirus prior to manual scans as necessary or as used. Please only choose one, having more than one can cause problems, such as crashes and your computer to slow down.

• Microsoft Security Essentials
  
• AVAST Home Edition

[LDTate]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!