3 replies to this topic

[apple_nicole]

Hello my friends! I'm new here, asking for a HUGE favour from you...SAVE my poor laptop please...

I have this virus for several months, used a number of different anti-virus software, still unable to clean.

This is the report from my ESET Smart Security 5.0:

Operating memory - Win32/Olmarik.TDL4 trojan - unable to clean

This single virus caused a number of different problems: system slow, internet explorer crashed, some unsolvable error messages appear when I switch on my labtop, can not update my drivers or any sofewares...exc...

My system is Windows XP Home Edition SP2, Sony VGN S46C

If possible, I don't want to re-install windows.

Thanks in advance!

[Maurice Naggar]

Hello apple_nicole and welcome to MalwareBytes forums.

Let me suggest, if you're an MBAM customer, you contact the help desk at support@malwarebytes.org

Alternatively, Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
One of the expert helpers there will give you one-on-one assistance when one becomes available.
After posting your new post make sure under options that you select Follow this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Please post there the contents of MBAM scan log & the DDS logs

Don't post your logs here.

[apple_nicole]

Thank you very much! I have done this according to your suggestion!

[Maurice Naggar]

Y.W. Now, just have some patience until an authorized forum helper replies to you there.