23 replies to this topic

[tqh]

When I try to uninstall Combo-Fix I get this message:

Windows cannot find 'Combo-Fix'. Make sure you typed the mane correctly, and then try again. To search for a file, click the Start button, and the click Search.

I tried all kinds of variations and Windows can't find it in the "Run" box. However, it is sitting right on my desktop. What's up with that?

[Maurice Naggar]

@TQH

Proceed forward & do the OTC run .....that will remove any remnants of Combo-fix.

[tqh]

I was able to get ComboFix to uninstall by removing the dash (-) between Combo and Fix. Bitdefender is not in my list of Add/Remove
programs. There is an add-on that I have the option to disable. Is there an uninstall option? Everything else seemed to work. Thank
you very much.

So, I'm not truly 100% safe because there might be a backdoor trojan, correct?

On another note, something strange keeps happening. I went to control panel - add/remove prog. and when I closed everything out, my desktop flashed and I lost the graphic for 3 of my shortcuts. Two of them were for games and the third was actually in my quick launch area. The graphic for my calculator disappeared. They are now represented by the generic icon graphic. This has happened on multiple occasions. I didn't think anything of it until now because it keeps happening. If I restart the computer, they appear as normal. Nothing else returns them to normal. It is the same ones each time.

My desktop icons also keep disappearing and slowly reappearing (10 sec.) when I close out a few folders. Also, when I try to open a folder, for example, "My Computer", the list takes time to populate. This is the newest strange thing to happen. I recently installed a new graphics card. I also installed 2 GB of RAM a few months ago. I don't suppose either of these can cause a problem?

Is it safe to back-up all of my documents or is there a chance that whatever infected my computer will end up on my
external hard drive, usb, etc.?

I have windows 7 on my laptop. Is there a way that I can install it on my desktop? Can I create a recovery disk or something
like that from the laptop and then use it to install on my desktop computer? I know this is probably confusing and/or just a
poor question. Windows 7 came installed on my laptop and I don't have a disk. I don't want to do anything that would violate
their policies.

Can you help me make sure my laptop is safe? I haven't changed any passwords because I'm worried that my laptop might have a backdoor trojan like the system we have been working on. I would like to run that Dr.Web Cureit and see if something similar comes up.

Sorry for all of the questions. I'm just trying to make sure I am as safe as possible moving forward. I would like to safely and confidently use my laptop to change my passwords.

Thanks again!

[Maurice Naggar]

There is no 100% guarantee of safety, or that everything was caught.
The safest way would be to wipe away your HDD and setup Windows fresh, along with antivirus & security software, and all your apps from scratch.

But having said that, I am confident your pc is good to go.
You must follow the safer pc practices (listed before).

Any other issue you are seeing (like graphics, etc) is due to other factors, unrelated to malware.

Yes, you can backup your documents.

NO, you cannot install the Windows 7 from one pc to another.
The only exception is, IF you have a retail purchased (full boxed) Windows 7 then you can migrate it to a new pc, but then you'd have to re-activate Windows AND de-install from the old system.

IF you have suspected malware on another system, please open a new topic in malware-removal-help.

IF you have non-malware related issues, please use PC Help forum http://forums.malwar...php?showforum=6

I am closing this topic. All the best.