3 replies to this topic

[rhendrix9]

When I click on the mb pro icon in the tray (windows 7) afther the pc has done it seems like anything, nothing happens.

I have to reboot and be sure to click on the icon before doing anything else.

Is there another way to get control of mb pro without rebooting?

[daledoc1]

Hi, rhendrix9:

The behavior you describe definitely doesn't sound normal.
It could be conflict with your AV, or some other issue.

Please follow the instructions below and post back with the following logs as attachments to your next reply:

• Checkresults.txt from mbam-check
  
• A couple of protection logs, if you have them
  
• DDS.txt from DDS
  
• Attach.txt from DDS

These will provide the MBAM staff with a bit of information that will help them to pinpoint the cause and the solution for you.

Thanks!

daledoc1
----------------

-----------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.
Double-click on mbam-check.exe to run it, it should then open a log file.
Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs



Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

When done, DDS will open two (2) logs:
• 
  
  • DDS.txt
    
    
  • Attach.txt

• Save both reports to your desktop
  
• Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
  --->You can ignore the note about zipping the Attach.txt file in most cases.

[rhendrix9]

ok

Attached Files

•  temp.zip   20.17K   10 downloads

[AdvancedSetup]

The computer appears to have some potentially unwanted toolbar type programs that may or may not be part of your issue. It also has a proxy set which is not normal for most home users.

I would recommend following the advice from here Available Assistance for Possibly Infected Computers and one of the Experts can assist you at scanning deeper for threats and / or cleaning up the computer as needed.

Thanks