6 replies to this topic

[Double]

I can't figure out why, but my MBAM logo suddenly disappeared completely out of the blue and has been replaced by the 'missing' icon. Why did this happen? It appears to only be an aesthetic problem because the program still seems to be responding, although it does seem to take time to bootup from a restart when looking at the logo from the system tray (it's gray for a few minutes before lighting back up again). Does anyone know how I might fix the missing logo? I'm beginning to wonder if my Windows Update has anything to do with it, it's always screwing things up.

[AdvancedSetup]

Hello and Welcome to Malwarebytes

It could possibly be due to some update blocking access or it could simply be your cache for icons has reached a maximum and you need to refresh the icon.
Before looking into other potential issues please right click the icon on and choose properties.
Then click on the Change Icon button.
Then select the main blue icon and click OK

Let me know if that corrects it or not.

Thanks

[Double]

I tried, but nothing changed. I should also mention that I'm not able to right-click items in the start menu, I can't figure out why. I managed to right-click on properties by searching 'malwarebytes' from within the start menu and changing it from there.

[Double]

I had to allow Administrative privileges to change the icon, if that gives any indication of any problem(s). I think it's normal though. Please help.

[AdvancedSetup]

Yes you need to have Admin rights to make changes to any items that affect all users. Are you an Administrator on the computer?

So is the computer behaving bad or are you having signs of an infection?

You can try this fix from Microsoft and if it does not work then please run the scanners below.


Please create an mbam-check log:

• Download mbam-check.exe from here and save it to your desktop
  
• Double-click on mbam-check.exe to run it, it should then open a log file
  
• Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com


Temporarily disable your Anti-Virus and run it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

When done, DDS will open two (2) logs:

• DDS.txt
  
• Attach.txt

• Save both reports to your desktop
  
• Please include the following logs in your next reply: DDS.txt and Attach.txt
  You can ignore the note about zipping the Attach.txt file in most cases.

[Double]

Hi again, the Microsoft FixIt tool you provided helped, and did a little more. Thanks so much!

[AdvancedSetup]

Great, glad that took care of it for you.

Cheers