5 replies to this topic

[chrischris]

MBAM has been acting strangely since I updated to this version on 9/10. I had been getting occasional database update errors ("ERROR Scheduled update failed: Host not found failed with error code 0") in the log, so I thought 1400 might fix that. It hasn't...in fact, even though the update may sometimes work, the PC sometimes freezes after the update is done, requiring a complete restart. Most strangely, all reference to MBAM in the "startup list" has been removed (it had always been there).

Anyone seen this behavior? What is that error code telling me? I did install the monthly Windows Updates on 9/12. Thnx

[Deneb]

Hi Chris,

I mentioned this during beta testing. See post #97 and responses in this topic for an explanation.

http://forums.malwar...ic=114931&st=97

Basically MBAM now starts much quicker than before, and the initial attempt to check for an update will fail if your network hasn't come up quite as quickly. Post #103 in the same thread suggests a possible resolution for a future version.

[daledoc1]

Hi, Deneb:

It appears that your link to the beta-testing topic was broken.
Here is the full link:
http://forums.malwar...ndpost&p=595071

Having said that, I'm not sure this MBAM updating failure would cause the OP's entire system to hang/freeze, as he is reporting?
That would seem instead to suggest either some possible network connectivity issues, minor corruption, a software conflict, or possibly infection.

It might be a good idea to wait for an MBAM staffer to weigh in.

In the interim, chrischris, you might want to try a clean reinstall. That often resolves minor issues. Instructions follow below.
If it doesn't work, please post back -- we'll likely need a bit more info about your system in order to advise you further.

HTH,

daledoc1

--------------------------------------------
MBAM Clean Reinstall Instructions

• If you are running MBAM PRO, please be sure you have your license ID and key available (sent via email at the time of online purchase, or in the box).

You can also look up your ID and Key from the Registry and copy and paste it to a Notepad document before running the mbam-clean utility.
Location for Windows x86
HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware
Location for Windows x64
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware

• Download and run mbam-clean.exe from HERE.
  
• It will ask to restart your computer; please allow it to do so - this is very important!
  
• After the computer restarts, download the latest version of Malwarebytes' Anti-Malware from HERE, then temporarily disable your Anti-Virus and run the installer. (Ignore all 'Recommended' or 'Sponsored' software which are prominently displayed on the mirror sites -- they are ads and MBAM does not have any association with them.)
  
• If you are using MBAM PRO, you will need to reactivate (register) the program using the license ID & key.
  
• Launch the MBAM program and (if you are using MBAM PRO) set the Protection and Registration.
  
• Then go to the UPDATE tab (if not done during installation) and check for updates.
  
• Restart the computer again and verify that MBAM is in the system tray (if using the PRO version).
  
• Now set up any file exclusions, as may be required in your Anti-Virus/Internet-Security/Firewall applications, and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQs HERE, or ask and we'll explain how to do it.

[chrischris]

D&D....very interesting. Is that quick startup feature the reason MBAM no longer appears in the "startup list"?

FWIW, I do not update at startup, but about an hour later (but the PC is usually in "sleep mode" then).

The freeze gremlin hasn't occured the last two days, I'm watching it closely. My plan was then to try a reinstall. The only thing running at freeze time (ie, the possible culprit) is Eudora (an oldie, but a goodie).

Many thanks for your comments, I'll report back in a day or two.

[chrischris]

D&D.........I think I'm OK now. I noticed that Norton seemed overly active when MBAM was updating, so I upgraded Norton and reinstalled MBAM, and problem appears to have stopped. Fingers crossed, thnx for your help.

[AdvancedSetup]

If you do need further assistance please contact the Help Desk and reference your topic here and we will assist you.

http://www.malwareby...ntact_consumer/

Thanks