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Backdoor.Agent removal


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#1
sjwrc42

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I have been using Malwarebytes (full version) for about 5 years and today it
picked up Backdoor.Agent. I see the following files that reappear after trying
to remove them.

julli_2012
UseNetSerc
UseServ

I did see a post on how to remove the malware. I would like to know if that
procedure is up to date.

thanks
sj

#2
AdvancedSetup

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Hello and welcome to Malwarebytes

The best thing to do is probably have someone assist you in checking and cleaning your system.

If you think you are infected, here are the steps needed to get your computer cleaned....
Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:
  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support
OPTION 1


As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the
Malware Removal forum so a qualified helper can help you fix any malware related problems or infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Follow this topic and choose Instantly,
    so that you're alerted when someone has replied to your post.
NOTE: Please do not post back to (bump) your topic within the first 48 hours.
Replying to your own posts changes the post count and helpers are looking for topics with zero replies.
If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
    • You may send a Private Message to a Moderator asking for assistance.
OPTION 2


Alternatively, as a paying customer, you can contact the help desk here


OPTION 3


If you would like to use our Malwarebytes Premium Consumer Services partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site.


Please be patient, someone will assist you as soon as possible.


Ron Lewis
Manager, Online Support

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