3 replies to this topic

[razzyrose]

When i turn on my computer the my melwarebytes window pop up. This happens every time i turn on my computer. This never us to happen I would just click on it to do a scan can anty one help me.

[exile360]

Greetings and welcome

Please do the following:

Create an Autoruns Log:

• Please download Sysinternals Autoruns from here and save it to your desktop.
  
  
  • Note: If using Windows Vista or Windows 7 then you also need to do the following:
    
    • Right-click on Autoruns.exe and select Properties
      
    • Click on the Compatibility tab
      
    • Under Privilege Level check the box next to Run this program as an administrator
      
    • Click on Apply then click OK
  
  
• Double-click Autoruns.exe to run it.
  
• Once it starts, please press the Esc key on your keyboard.
  
• Now that scanning is stopped, click on the Options button at the top of the program and select Filter Options...
  
• In the Autoruns Filter Options dialoge, verify that the following are unchecked, if they are checked, uncheck them:
  
  
  • Include empty locations
    
  • Hide Microsoft entries
    
  • Hide Windows entries
  
  
• Verify that the following is checked, if it is unchecked, check it:
  
  
  • Verify code signatures
  
  
• Once that's done press the F5 key on your keyboard, this will start the scan again, this time let it finish.
  
• When it's finished and says Ready. on the lower left of the program window, please click on the File button at the top of the program and select Save and save the Autoruns.arn file to your desktop and close Autoruns.
  
• Right click on the Autoruns.arn file on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder
  
• Attach the Autoruns.zip folder you just created to your next reply

Thanks

[razzyrose]

I have tryed but it still dose not work.

[exile360]

That wasn't the fix for the issue, please go back and make sure that you follow my step by step instructions posted above.

Those instructions, if followed, will allow you to provide me with that file, then I will use that file to determine what the cause of the problem is, and then instruct you on how to fix it.