435 replies to this topic

[Andy2No]

Maurice Naggar, on 06 February 2012 - 07:05 AM, said:

just as a general rule and aside from update, It is a good idea to logoff and do a fresh start each day.

When using XP, I'd agree with that. Windows 2000 was stable enough to not need restarting unless there was a good reason to. It's still a superior product, you just can't get the software for it any more.

[Maurice Naggar]

All the more reason then to safeguard what you have. Make regular image backups of your system. and again, keep all security apps up-to-date.
Again, you can allay your reservations on the new version.

[AdvancedSetup]

jayneg, on 05 February 2012 - 12:07 PM, said:

Hello. I haven't seen anyone post about NOD32 Antivirus 4.x. I install the free version on most of my customer's machines.

I would love to test this out for you Jayneg but I'm not aware of any "free" version from ESET. They do offer a 30 free trial but it's certainly not a free version that I'm aware of. If you can provide more details on that I will investigate this error you're speaking of.

jayneg, on 05 February 2012 - 12:07 PM, said:

The IMPORTANT part of my story is that this is even happening with NEW WINDOWS BUILDS, meaning, I have: tested the hard drive for bad sectors, wiped the hard drive, reinstalled windows, patched windows fully, disabled windows firewall, installed MB 1.60.1.1800, then NOD32 Antivirus 4.x and then CRASH!

Please provide more information on the version of ESET NOD32 as again I'm not aware of where you would even get 4.x aside from maybe Filehippo but then it's still a trial I would assume. The current version though is 5.x and has been for a while now so you really should be using the 5.x version.

jayneg, on 05 February 2012 - 12:07 PM, said:

I am one person, but have experienced this hard crashing described in this thread on dozens of XP SP3 machines most of them being new builds with the commanality of NOD32 Antivirus 4.x and MB 1.60.1.1800, and in the case of old builds, the problem persists after using the clean uninstall utility and reinstalling 1.60.1.1800 from scratch. As soon as you enable the protection module... BLAM! Within a few seconds, it's cyber bedlam.

The .1800 build did have some issues but none of them regarding NOD32 as I recall. Mainly it was Zone Alarm Free and XP was not replacing a configuration file required. The latest build though should have corrected all those known and reported issues.

Malwarebytes Anti-Malware (MBAM) version1.60.1.1000 was released on 30 January 2012 and is the one you should be using.

jayneg, on 05 February 2012 - 12:07 PM, said:

You cannot stop NOD32 from running its starup scan. My temp fix is to disable the protection module so I have control of the machine long enough to uninstall MB. Even with the protection module off, the MBAM.exe process still runs and crashes the machine at startup, so I have to uninstall the program entirely and wait for the next version which will hopefully have a fix.

McAfee has this issue as well and normally a minute or so delay on startup of Malwarebytes will prevent the conflict of them not allowing it to be excluded.

jayneg, on 05 February 2012 - 12:07 PM, said:

Hopefully with the info contained in this post, you wonderful folks at MB will be able to contact "Eset", the makers of NOD32, and have a chit chat...

Again, I'm not sure there is a known issue with ESET NOD32 - in fact normally they are the only AV product that typically does not require exclusions with our product. I am more than willing to do some testing though to see if I can confirm your issue but I think we need to be on the same page.

1. I'm not aware of any Free version from ESET besides a Trial which ends after 30 days so please confirm what you're using.
2. As the latest version from ESET is 5.x and has been for a while you really should be using that version
3. Our latest build that corrected the vast majority of reported issues is Malwarebytes Anti-Malware (MBAM) version1.60.1.1000 that was released on 30 January 2012 and is the one you should be using/testing with.

jayneg, on 05 February 2012 - 12:07 PM, said:

I have touted MB for years as being a rare and wonderfully harmonious program that just seems to work well with others. My winning combination of protection was NOD32 2.x and then 4.x, MB and SuperAntiSpyware. I could run all three program scans at once with NO problems as they all scan in different ways and don't step on each others toes. But with the advent of MB version 1.60.1.1000, something went awry. Please, please, please know that 1.60.1.1800 has NOT solved all the issues!

Thanks,
Jayneg

Well as said above, I think we need to be on the same page and testing the correct software.

Thanks

[AbarC]

Maurice Naggar, on 21 January 2012 - 02:02 PM, said:

@ AbarC

At the next immediate opportunity, check the topmost sticky at http://forums.malwar...howtopic=104955
Get and save the zip file. Extract and apply the setup program to the system.
I am more than confident that the prior issue will now be gone.

No one is any longer debating numbers. What Exile 360 stated is the fact.

After you've done one, a report on the result would be good.

Well, it is working. I had to wait to get appointments going as I do not have the full version in mine to check it. But, I did get back to 289 Customers, at my expense again making a trip to them, and it is all working. I did not have to do a clean uninstall either on any of them. I also got updated those that I told not to update until I contacted them. I called all of them or sent email with full instructions and attached the setup file ( don't know if you have yet published it) and I have not gotten one reply back as to it not working. I would say at this time I have 500 at least working without a hitch and I have yet to get back to fix another 200+ Customers and I will be doing them at my expense for your error, this week. Hitting the road again! Please don't mess up this big again as I cannot afford the gas to do this all again.
Thanks for the fix and I now have happy Customers again.

[AdvancedSetup]

@ AbarC

I don't think any company wants or expects issues to happen but unfortunately it is a part of all our lives from time to time. I would recommend possibly investing in an easy to use Remote Control software package though if you have that many customers that you're managing. Possibly even setting up your own Web page for your customers that has your specific instructions for them to follow. Even if it's not our software there are bound to be other software issues come up that using Remote Control makes it very easy.

Thank you and I'm happy you have things sorted out now.

[josen2006]

I'm having the exact same issue as Zaire! I did the same thing Zaire did, removed, ran clnr, reinstalled, free version works but when I register and activate protection module, it deactivates my mouse forcing me to do a manual shutdown.

[AdvancedSetup]

josen2006, on 08 February 2012 - 07:41 PM, said:

I'm having the exact same issue as Zaire! I did the same thing Zaire did, removed, ran clnr, reinstalled, free version works but when I register and activate protection module, it deactivates my mouse forcing me to do a manual shutdown.

What Anti-Virus are you using and did you setup the required file exclusions for it?

[Andy2No]

I've finally rebooted, allowing the installation of 1.60.1.1000 to complete. I unticked "Start with windows" though, for the protection module, and started it manually, just in case.

So far, so good - that's on my old Windows 2000 SP4 machine, with the older ZA free though, and I haven't had the problems on this one. I haven't been using the XP machine for a few days, so I haven't tried it on that yet. I'll report back if there are any problems with either. I guess they're now rare, so there's little point in filling this thread up with posts about not having a problem

[orionsbelt]

Have issues updating new version with avast 7,avira and avg and running no other malware or spyware on my laptop. Unable to update even after several clean reinstalls of malwarebytes. Using xp sp3 too.

The update has been such a disaster that I've had to ditch malwarebytes altogether after using it for last 3 or 4 years,a real shame.

[Firefox]

orionsbelt it is not a good idea to run more than one antivirus software at one time, this could cause issues and lockups as well as prevent you from updating software including Malwarebytes. As your statement at this time states, we are to assume you are using all three. Only use one antivirus program and let us know which one you have now.

[LostHearts]

daledoc1, on 04 February 2012 - 03:51 PM, said:

Hello, LostHearts:

Please carefully follow the instructions in this sticky topic HERE.
The first steps will be to perform a "clean upgrade" of MBAM to the most current version.

Then, please post back and let us know if that resolved your issues.

HTH,

daledoc1

PS Also, I am just a home user, but I know I echo the sentiments of many of the MBAM staff and other pros here to advise AGAINST the use of "registry cleaners". They often cause far more problems and damage than they fix. For example, please refer to this recent topic.

daledoc1, on 04 February 2012 - 03:51 PM, said:

Hello, LostHearts:

Please carefully follow the instructions in this sticky topic HERE.
The first steps will be to perform a "clean upgrade" of MBAM to the most current version.

Then, please post back and let us know if that resolved your issues.

HTH,

daledoc1

PS Also, I am just a home user, but I know I echo the sentiments of many of the MBAM staff and other pros here to advise AGAINST the use of "registry cleaners". They often cause far more problems and damage than they fix. For example, please refer to this recent topic.

Sorry for my delay in replying. My hubby had to have emergency surgery and am just now catching up with things.

The uninstall fix for Malwarebytes worked like a charm. I also immediately ran a scan and no malware was detected. Also, when I saw what the registry cleaners were going to remove, it seemed useless and such a small amount as it would have made no difference at all. A month ago or so I did run CC Cleaner and it removed some stray McAfee and Winamp files that hung around even after I had deleted those programs. I probably could have done this myself if did a search for any remaining files (I was too lazy). I want to thank you for your reply.

However, I immediately experienced some problems with certain games after the fresh install and scan of MBAM. Since this may or may not be related to MBAM, I think it more appropriate to start a new topic rather than continue in this one, since MBAM is running for me once again.

[orionsbelt]

Firefox, on 05 March 2012 - 10:41 AM, said:

orionsbelt it is not a good idea to run more than one antivirus software at one time, this could cause issues and lockups as well as prevent you from updating software including Malwarebytes. As your statement at this time states, we are to assume you are using all three. Only use one antivirus program and let us know which one you have now.

You completely misunderstood what I was trying to say.

I first had a problem with Avast 7 then I uninstalled both before trying Avira and Malwarebytes before uninstalling both and finally trying AVG and Malwarebytes before clean uninstalling Malwarebytes agai.

I currently run AVG and superantispyware as a bit of a back up now that I cant use Malwarebytes any more.

Sorry for not being clearer.

[Firefox]

Thanks for coming back and letting us know how things are now. I hope that hubby is recovering from his surgery.

[Geoffzie]

I'm having a similar problem on a clean install of Windows XP SP2, with the latest version of Avast. I installed MB 1.60.1.1000 ... installs fine, but when it tries to update, the update box comes up, then disappears. Tried running a quick scan, and MB crashes after a few seconds into the scan.

Tried uninstalling, restarting, running mbam-clean, restarting, then re-installing ... still the same. Tried disabling Avast ... no change. I finally installed an old version I had around, 1.50.0.0, and it works fine.

[AdvancedSetup]

Hello and welcome to Malwarebytes

Well it sounds more like you might have an infection possibly - however running Windows XP SP2 is just asking to get infected now days.
You should have been on Windows XP SP3 many years ago.

You really need to get your system checked for possible virus/malware first and if clean install Service Pack 3 for Windows. There have been hundreds of patches dealing with security flaws over the years that fixes them.

Here are the steps needed to get your computer cleaned....
Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

• Option 1 —— Free Expert advice in the Malware Removal Forum
  
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OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the
Malware Removal forum so a qualified helper can help you fix any malware related problems or infections you may have.

• Please read and follow the directions here, skipping any steps you are unable to complete.
  
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NOTE: Please do not post back to (bump) your topic within the first 48 hours.
Replying to your own posts changes the post count and helpers are looking for topics with zero replies.
If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

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Please be patient, someone will assist you as soon as possible.

[AdvancedSetup]

Okay I'm now going to close this topic as it's really run its course and is no longer really valid for any issues related to what it was originally started for.

If you're having issues and want assistance please create your own new topic and ask for help.

Thank you everyone.