1 reply to this topic

[babyann]

Yesterday, the Antivirus 360 showed up on my husbands computer. He is using Windows 2000, XP. It showed it's ugly head by popping up everytime he opened IE. I immediately searched for help and was advised to upload Malwarebyte's Anti-Malware, which I did. I uploaded it to the desktop and was successful in installing it. However when I tried to scan, it would scan about 3 seconds and go away. It appeared that 360 was blocking it. I finally just turned the computer off. When I turned it back on and was going to run in safe mode, once I click on safe mode or advanced mode or any other option, it shows me a bunch of drivers and then goes to the screen that says a problem has been detected and run in safe mode again. Nothing works. I know a little about computers but am really a novice. Is this fixable or am I going to have to take it in to the shop?

Thanks.

[Tigger93]

Hello.

Please read and follow the instructions provided here: Pre- HJT Post Instructions
When ready please post your logs here: Malware Removal - HijackThis Logs

Someone will be happy to assist you further with cleaning your system.

During this scan and cleanup process you should not install any other software unless requested to do so.

If you cannot run something in this step, just skip it and let us know.

Please don't post your log in this topic or start another thread in this forum, but post them in the Malware Removal - HijackThis Logs forum linked to above.