1 reply to this topic

[HenrySmith]

Unable to launch Adobe Acrobat 9.0 Pro, get error message " Adobe Acrobat 9.0 has encountered a problem and must close".
Computer = Win XP pro, MS Office 2007 pro, visual studio 2005 pro.
Problem = Loaded Adobe Acrobat 9.0 pro and received above error message. Worked with Adobe tech support for 10 day. No success, they gave up. Encountered several other minor glitches in other programs too, but not this error message. Suspect malware problem. Run windows firewall detection, AVG scan, Intelinet scan, MaxRegistery Cleaner, Registry Fix with no success after they removed the detected problems. AVG found "C:\AdobeV7\Adobe-Flash.exe\I-Worm/Nuwar.V", removed it and still have same problem. Installed Adobe Acrobat 9.0 on another computer with success. Suspect I have a malware problem.
Any suggestions or advice will be greatly appreciated.

[Hardhead]

I would suggest following these directions here.