timat10 Posted January 6, 2012 ID:514253 Share Posted January 6, 2012 I spent three hours today trying to log into the forums to figure out whether I was infected with something on one of two windows 7 computers where Malwarebytes worked on one and not the other. I had been trying to help a friend who purchased the Malwarebytes Pro version and realized it had not been running for sometime in the system tray, if ever. After running the MBAM Clean (or whatever it was called) it fixed the problem on my Windows 7 machine and allowed Malwarebytes to finally run. Beforehand it just installed, updated and attempted to open then crashed. But I'm not sure how to inform my friend to follow these procedures since he has the pro version and needs to download it again. (Which I don't believe you can, the download expired)The main reason it took me 3 hours today, I could not log into the Malwarebytes forum using my username and password, applied for a new password, that wouldn't work either, re-registered under a different username and password, received and verified the information via email, still could not log in. Registered a 3rd time, completely new username, email address and password and was finally able to log in. I haven't purchased the pro version because his has never worked. We always ran a manual scan to detect the evils lurking. Not sure if this was the right topic description or correct forum but I couldn't find a place for general feedback. Link to post Share on other sites More sharing options...
Firefox Posted January 6, 2012 ID:514289 Share Posted January 6, 2012 Hello and Have your friend follow these instructions which more than likely fix his issue. The instuctions below will allow him to download the latest version, and then once he enters his registration information he will have the PRO version. Download and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it. Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now