23 replies to this topic

[Harley]

Hi, can someone help me. I have been trying to update Windows Vista since the beginning of the year and keep getting error code 8000FFFF. I have a Dell Inspiron 1520.

Hope somebody can help

[exile360]

Greetings Harly and welcome to Malwarebytes'

Please give this a shot to see if it helps:

Copy the following code into notepad and save as type all files and name it fix.bat then save it to your desktop:

net stop wuauserv 
regsvr32 wups2.dll 
net start wuauserv 
exit

Once you've done that, right click on the file and select Run as administrator

Try updating again and let me know how it goes.

[AdvancedSetup]

Sorry about that. I removed this link and information as this is ONLY for Windows XP

[exile360]

If you run AdvancedSetup's fix, you'll need to right click and run it as administrator as well, otherwise it won't work.

[AdvancedSetup]

Thanks for the update Excile, that will teach me not to read the entire post. The fix I posted for is only for Windows XP.
DO NOT use it on Vista.

[exile360]

No problem. It should still work with Vista though, as all the .dll's have the same name/function and the folders as well. It just requires administrative rights to execute (to rename the directories and stop/start services).

[Harley]

I have tried the notepad option and this hasnt worked. Just tried updating again and this has failed, any other ideas?

[exile360]

Then you should try the download that AdvancedSetup recommended, as I said before though,
once you extract the batch file to your desktop,
right click on it and select run as administrator

After it finishes reboot and try updating again.

Please let me know how it goes.

[millie]

What is AdvancedSetups Fix? I have tried this and it hasnt worked.

[AdvancedSetup]

I've not tested it on Vista myself, so your mileage may vary.

Please download this file Fix Windows Update
Double-click to open and then double-click the batch file in it to reset core Microsoft DLL files to restore the Windows Update functionality.
Restart the computer and see if Windows Update works now..

[exile360]

If that fix didn't help then let us know.

I would also like to know if you already have Service Pack 1 installed. To find out:
Click on the start orb and right click on Computer and select properties.
It should be listed under Windows Edition

[Harley]

iv tried that fix and it still hasnt worked after restarting the computer and my service pack is 1
thank you

[exile360]

No problem. It's possible that some component of Windows Update is corrupted. Please try installing the appropriate version of the Windows Update Agent for your system:

32 bit: http://download.windowsupdate.com/WindowsU...Agent30-x86.exe

64 bit: http://download.windowsupdate.com/WindowsU...Agent30-x64.exe

Just download the file appropriate for your system to your desktop and double click it to install. If it installs, reboot the PC and try updating again.

Please let me know how it goes.

[Harley]

I installed the update agent but it failed, displaying the error 8000FFF.

[exile360]

Did installing the agent fail, or checking for updates again after installing the agent?

Please go to your start menu and in the little search box type in services and press enter.

Click Continue at the User Account Control prompt and make sure the following services are Started:

• Background Intelligent Transfer Service (BITS) Automatic
  
• Windows Event Log Automatic
  
• Windows Update Automatic (Delayed Start)

If any of them are not already started or configured to start differently than configured above, then double click the service name and use the drop down menu next to Startup to change how it starts and click Apply. Then click the Start button on the lower left below where it says "Service Status".

If you had to change or start any of those services, then please try checking for updates again to see if it works. If it doesn't, or if those services were already configured correctly, just post back letting me know and we'll try a different fix. Also, please don't forget to answer the question I asked about the windows update agent.

Thanks.

[Harley]

installing the agent failed, not the actual update itself.
I have also tried the services thing and it hasnt worked.
thank you

[AdvancedSetup]

Well if you can't get Windows updates then I'm reasonably certain Microsoft offer free assistance for that as it's a security issue and your system appears to be clean. I'd contact them and see if they can offer support on this for free.

[exile360]

No problem, thanks for being so patient. I still believe we can fix this.

Please create the following batch file in notepad and save it as type: All Files and name it update.bat Save it to the same location as the windowsupdateagent file (if you don't have it anymore, please redownload it):

WindowsUpdateAgent30-x86.exe /wuforce

Let me know if the agent installs this time or if it still throws up the error. If it does install, reboot your PC and try updating again.

[exile360]

Not sure if you're still around or not, but if you are you should try this, I found it while browsing around microsoft.com and it seems dead on with the issue you're experiencing: http://www.microsoft.com/downloads/details...;displaylang=en

From the download page:

Quote

System Update Readiness Tool for Windows Vista (KB947821) [August 2008]
This tool is being offered because an inconsistency was found in the Windows servicing store which may prevent the successful installation of future updates, service packs, and software.

[AdvancedSetup]

Thanks Ex, I've book marked it.