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Issue with SpyShelter Premium, Zemana AntiLogger, and other security software


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#1 YvesStrassburg

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Posted 10 January 2012 - 11:01 AM

The latest version Malwarebytes' Anti-Malware 1.60.0.1800 is not compatible with my SpyShelter premium 5.40 http://www.spyshelter.com/ .
I tried out every hint given in this thread: no way. I did not make Malwarebytes' Anti-Malware 1.60.0.1800 running on my machines (Windows XP SP3).
But i found another way: i went back to my Malwarebytes' Anti-Malware 1.51.2.1300, waiting for a new and better version of Malwarebytes' Anti-Malware in the future.
For not having 15 nag-screens each day meaning "Install the latest version of Malwarebytes' Anti-Malware", i took out the second checkmark in

I recommend doing in this way, and you will have no problems at all any more :-)

Edited by Mainard, 10 January 2012 - 12:21 PM.
Removed links


#2 YvesStrassburg

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Posted 10 January 2012 - 12:22 PM

Unfortunately this forum has no EDIT function.

The latest version Malwarebytes' Anti-Malware 1.60.0.1800 is not compatible with my SpyShelter premium 5.40.
I tried out every hint given in this thread: no way. I did not make Malwarebytes' Anti-Malware 1.60.0.1800 running on my machines (Windows XP SP3).
But i found another way: i went back to my Malwarebytes' Anti-Malware 1.51.2.1300, waiting for a new and better version of Malwarebytes' Anti-Malware in the future.
For not having 15 nag-screens each day meaning "Install the latest version of Malwarebytes' Anti-Malware", i took out the second checkmark in
UpdaterSettings.png

I recommend doing in this way, and you will have no problems at all any more :-)

Edited by Mainard, 10 January 2012 - 12:33 PM.
Removed Links


#3 YvesStrassburg

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Posted 10 January 2012 - 12:52 PM

Quote: "This post has been edited by Mainard: Today, 05:33 PM
Reason for edit: Removed Links"

Thanks Meinard, for having removed links, and for having exchanged the german picture into an english picture as well :)
Your english picture is fitting better here in an english forum, indeed.

#4 Spec-V

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Posted 10 January 2012 - 10:39 PM

@YvesStrassburg,

Please describe the issue that you are having. If there is an error code or message, copy and paste it here or take a screenshot of it.

Thanks.
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#5 YvesStrassburg

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Posted 11 January 2012 - 03:52 AM

@Spec-V

Hello Spec-V,

I see, the problems of Malwarebytes' Anti-Malware 1.60.0.1800 already fill 18 pages.

As i do not wish to communicate the same story three times, means: to Malwarebytes', Spyshelter and Zemana, both support@spyshelter.com and support@zemana.com are looking to this thread of http://forums.malwar...c=103148&st=340 here and reading (perhaps also writing).

Well, on my other three desktop machines the concerned programs are running already longer without any problems, but i did not use them since 2011-12-28.

So I copied out the following events only of my Windows XP installation- and remark-log for my three Medion Akoya laptops E1212b (blanc, white) E1212a (argenté, silver) and E1210n (noir, black), 1600 MHz Intel Atom, 2 GB RAM:

- On 2010-04-30 i installed Zemana AntiLogger 1.9.2.203
- On 2010-05-11 i went from Malwarebytes' Anti-Malware 1.41 to Malwarebytes' Anti-Malware 1.46
- On 2010-05-21 i installed Zemana AntiLogger 1.9.2.205
- Between 2010-11-09 and 2011-01-21 i installed Malwarebytes Anti-Malware 1.50.0.0
- Between 2011-01-21and 2011-01-28 i installed Malwarebytes' Anti-Malware 1.50.1.1100
- On 2011-05-16 i uninstalled Zemana AntiLogger 1.9.2.205 as its key became outdated
- On 2011-05-16 i installed SpyShelterFree 5.14.0.0
- On 2011-05-30 i installed SpyShelter Free 5.20
- Between 2011-07-09 and 2011-07-15 i installed Malwarebytes' Anti-Malware 1.51.1.1800
- On 2011-07-26 i installed SpyShelter free 5.40
- On 2011-06-08 i installed Malwarebytes' Anti-Malware 1.51.0.1200
- On 2011-08-07 i installed SpyShelter premium 5.40
- On 2011-09-13 i installed Malwarebytes' Anti-Malware 1.51.2.1300
- On 2011-12-28 i installed Zemana AntiLogger 1.9.2.819
+ + + + + + + + + + + + + + + + + + + + + all was fine up to now, but ..
- On 2011-12-28 i installed Malwarebytes' Anti-Malware 1.60.0.1800
- On 2011-12-28 restauration of Acronis True Image Home 2009 12.0.9769.15-backup "1600_XPA_C_2011-12-28_02.32_b.tib" because i didn't know if it has been SpyShelter premium 5.40 or Zemana AntiLogger 1.9.2.819 which caused the start-problems of Malwarebytes' Anti-Malware 1.60.0.1800
- On 2011-12-28 i uninstalled SpyShelter premium 5.40
- On 2011-12-28 i installed Zemana AntiLogger 1.9.2.819
- On 2011-12-29 restauration of Acronis True Image Home 2009 12.0.9769.15-backup "1600_XPA_C_2011-12-29_04.58_b.tib" (not containing SpyShelter premium 5.40, but Zemana AntiLogger 1.9.2.819) as i got plenty of blue screens (BSOD), received MEMORY.DMP (occupying 2086128 kb in C:\Windows). I was not amused.
- On 2011-12-30 i installed Malwarebytes' Anti-Malware 1.60.0.1800
- On 2011-12-31 restauration of Acronis True Image Home 2009 12.0.9769.15-backup "1600_XPA_C_2011-12-28_02.32_b.tib" because there were too much blue screens (BSOD) since the installation de Malwarebytes' Anti-Malware 1.60.0.1800
- On 2012-12-31 i installed Zemana AntiLogger 1.9.2.819
- On 2012-12-31 i uninstalled SpyShelter premium 5.40, as it seemed to disturb Zemana AntiLogger 1.9.2.819 in good running. There were still blue screens (BSOD)
- On 2012-01-02 restauration of Acronis True Image Home 2009 12.0.9769.15-backup "1600_XPA_C_2011-12-28_02.32_b.tib" because there were still blue screens (BSOD). I was tired and fed up.

Conclusions
1. Since this, Malwarebytes' Anti-Malware 1.51.2.1300 and SpyShelter free 5.40 are running fine, like before.
2. It seems that SpyShelter free 5.40 is not running with Zemana AntiLogger 1.9.2.819.
3. It is clear that Malwarebytes' Anti-Malware 1.60.0.1800 is not running with Zemana AntiLogger 1.9.2.819 and SpyShelter free 5.40.
4. It seems that Malwarebytes' Anti-Malware 1.51.2.1300 is running with Zemana AntiLogger 1.9.2.819, but i did not test it long enough.

Do you understand that i got tired ?

I could still test if
5. Malwarebytes' Anti-Malware 1.51.2.1300 runs with Zemana AntiLogger 1.9.2.819
6. Malwarebytes' Anti-Malware 1.51.2.1300 runs with SpyShelter premium 5.40 + Zemana AntiLogger 1.9.2.819

"Malwarebytes' Anti-Malware 1.60.0.1800 PRO Features include:
Works Well With Others - Cooperative functionality" - I told you my opinion above
"Chameleon - Gets Malwarebytes running when blocked" - Well, i didn't have the time to try it out ..
"Lock It Down - Password protect key program settings" - The feature i have been waiting since a very long time !

I think, i better wait for the next Malwarebytes' Anti-Malware version or build, and keep running Malwarebytes' Anti-Malware 1.51.2.1300 with SpyShelter premium 5.40.
But what shall i do with Zemana AntiLogger 1.9.2.819?

Best regards

#6 Spec-V

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Posted 11 January 2012 - 04:26 AM

Thanks for the info.

I'm assuming you are running the Pro version.

About those BSOD, when and how were you getting it?

Please do not delete the MEMORY.DMP since we might need them if we cannot replicate the BSOD.

Also, download DDS from the link below and save it to your desktop:

http://download.blee...om/sUBs/dds.scr

*Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
*Double click dds.scr to run the tool.
*When done, DDS will open 2 logs: DDS.txt and Attach.txt
*Save both logs to your desktop using notepad.

Attach both logs in your next reply. Thanks.
See-Kit Lam
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#7 YvesStrassburg

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Posted 11 January 2012 - 05:04 AM

View PostSpec-V, on 11 January 2012 - 04:26 AM, said:

Thanks for the info.

I'm assuming you are running the Pro version.
> Yes, you are right
About those BSOD, when and how were you getting it?
> I got them ALL instantly after logging into Windows XP, when the icons on the screen were installing and the other programs were loading.
Please do not delete the MEMORY.DMP since we might need them if we cannot replicate the BSOD.
> Sorry, i deleted the MEMORY.DMP as it took much space. I downloaded some programs before deleting it, for looking the informations inside, but i understood not that much.
But i do have still 6 screenshots made by my NokiaN93 cellular phone (3 MegaPixels). I can put them here into this forum.
Also, download DDS from the link below and save it to your desktop:
http://download.blee...om/sUBs/dds.scr
*Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
> I did so.
*Double click dds.scr to run the tool.
> I will do so after having created a new Acronis True Image Home 2009 12.0.9769.15-backup.
*When done, DDS will open 2 logs: DDS.txt and Attach.txt
*Save both logs to your desktop using notepad.

Attach both logs in your next reply. Thanks.

Thanks for your help, Spec-V, i will continue this evening, now it's mercredi 11 janvier, 2012 - 11:01:52 AM here in France.
If you like, i could answer you better in french or german, as my english is not that good (enough).

#8 YvesStrassburg

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Posted 11 January 2012 - 05:04 PM

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Attach.txt
.
==== Installed Programs ======================
.
.
Acronis True Image Home
Ad Muncher v4.92 Build 32700
Adobe Flash Player 10 ActiveX
Adobe Flash Player 11 Plugin
Advanced File Security 3
AIMP Classic
AIMP2
AkelPad 4.7.2
Aligner
Allzeit Atomzeit 2.00
Angel Writer 3.1
AnyBizSoft PDF Password Remover (Build 1.2.0)
AO Reminder 2.2
Ashampoo Photo Optimizer 3 v.3.13
Ashampoo Snap 4 v.4.3.0
Ashampoo WinOptimizer 6.30
Ashampoo WinOptimizer 8 v.8.13
Assistant de connexion Windows Live
µTorrent
Auslogics BoostSpeed
Auslogics Registry Cleaner
avast! Antivirus
AviScreen Classic Version 1.3
Azurewave Wireless LAN
Babyplaner
Battery Bar
BatteryBar (remove only)
BatteryCare 0.9.8.11
BayWatcher Pro - Deinstallation
BB FlashBack Pro
BenVista PhotoZoom Pro 3.0.6
Beyluxe Messenger
Biet-O-Matic v2.14.8
BitWise 1.7.3
Boilsoft Video Joiner 6.55
BSR Screen Recorder 4
Camtasia Studio 4
CaptureWizPro 3.60
CCleaner
cFosSpeed v7.00
ClickOff version 1.86
ClipboardPath (Aktueller Benutzer)
ClocX (1.5b2)
COMODO Internet Security
COMODO System - Cleaner
Compatibility Pack für 2007 Office System
Compatibility Pack for the 2007 Office system
Cool Record Edit Deluxe
Copernic Desktop Search - Home
CrossLoop 2.31
CrystalDiskMark 2.2.0n
CyberLink YouCam
Debugging Tools for Windows (x86)
Device Remover
DFX for Winamp
DirPrintOK
DirReader 1.55
Dkill95
DMEX Tool Collection (uninstall only)
Driver Detective
Driver Genius Professional Edition
Driver Magician 3.65
Duplicate Music Files Finder 1.5.5
Ear Test 1.00
EASEUS Partition Master 6.5.2 Home Edition
eBoostr 4
eMule
EVEREST Ultimate Edition v5.50
Everything 1.2.1.371
Exact Audio Copy 1.0beta3
FastStone Capture 6.9
FastStone Image Viewer 4.2
Feiertage BR-Deutschland xp2v
File Mover v1.9 (remove only)
Folder Size for Windows
Folderico 4.0 RC2
FolderMatch v3.4.8
FolderMatch v3.4.8 (C:\Programme\FolderMatch\)
FolderMatch v3.5.3
Fraps (remove only)
Free Download Manager 3.8
Free Hide IP
Free Video Dub version 1.8
Free YouTube Download 2.2
Gadwin PrintScreen
GetFoldersize 2.2.6
Glary Utilities Pro 2.29.0.1032
GOM Player
Google Earth Plug-in
Google Update Helper
Hardcopy (d:\Programme\Hardcopy)
HD Tune Pro 3.10
Hex Workshop v5.1
Host OpenAL
Hotfix für Windows Internet Explorer 7 (KB947864)
Hotfix für Windows XP (KB2570791)
Hotfix für Windows XP (KB2633952)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HWiNFO32 Version 2.35
IMTranslator
inSpeak build544
inSSIDer 2.0
Installation Windows Live
Intel® Graphics Media Accelerator Driver
Internet Mobile
IrfanView (remove only)
Java Auto Updater
Java™ 6 Update 29
JDownloader 0.9
jv16 PowerTools 2009
KC Softwares SUMo
Kcast Beta 2.0.0
KeyScrambler
L&H TTS3000 Français
Last.fm 1.5.4.27091
Lernout & Hauspie TruVoice American English TTS Engine
Letstrade
LetsTrade Komponenten
LingoPad 2.5.1 (Build 325)
Loaris Trojan Remover 1.2
MacroX
Malwarebytes' Anti-Malware version 1.51.2.1300
Manage PC Shut Down 1.0
Microsoft .NET Framework 2.0 Language Pack - DEU
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Excel Viewer 97
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft MPEG-4 VKI Video Codec V1/V2/V3
Microsoft National Language Support Downlevel APIs
Microsoft Office Excel Viewer
Microsoft Office File Validation Add-In
Microsoft Office Professional Edition 2003
Microsoft PowerPoint Viewer
Microsoft PowerPoint Viewer 97
Microsoft Text-to-Speech Engine 4.0 (English)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Word Viewer 97
Mmm
Modem LG LDU-1900D
Module Français pour Irfanview version 4.27
MSN Messenger 7.0
MSVC80_x86
MSVC80_x86_v2
MSVCRT
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 6.0 Parser
MyConnection PC Lite Edition
NanoGrid
NanoTools
NetBalancer
NetSpeedMonitor 2.5.4.0 x86
Network Stumbler 0.4.0 (remove only)
NetWorx 5.2.1
Nitro PDF Professional
No-IP.com DUC (remove only)
No23 Recorder
Nokia Connectivity Cable Driver
Nokia PC Suite
Nokia Software Updater
Nuance PDF Converter Professional 7
Office Recovery
ooVoo
ooVoo Toolbar
OpenOffice.org Installer 1.0
Outil de téléchargement Windows Live
Paltalk Messenger
Paragon Hard Disk Manager™ 2010 Professional
Paragon Partition Manager 8.5 Special Edition
Paragon Partition Manager™ 11 Professional
PC Connectivity Solution
PDF-Viewer
PeerBlock 1.1 (r518)
PerfectDisk 11 Professional
PhotoMizer
PhotoScape
PlanMaker Viewer
Polyglot 3000 (Version 3.63)
PowerISO
Prevx CSI
Process Lasso
RAID Reconstructor
RAID Recovery for Windows
RaimaRadio 2.05
Rainbow Folders
REALTEK GbE & FE Ethernet PCI-E NIC Driver
Realtek High Definition Audio Driver
REALTEK Wireless LAN Driver and Utility
Registry First Aid
Registry Mechanic 9.0
Registry System Wizard
RK-WLAN-Keygen
RW-Everything v1.3
Sandboxie 3.46
Scansoft PDF Professional
SeaTools for Windows
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Segoe UI
SereneScreen Aquarium
Shutdown Element 2007
Sicherheitsupdate für Microsoft Windows (KB2564958)
Sicherheitsupdate für Windows Internet Explorer 7 (KB938127-v2)
Sicherheitsupdate für Windows Internet Explorer 7 (KB950759)
Sicherheitsupdate für Windows Internet Explorer 7 (KB953838)
Sicherheitsupdate für Windows Internet Explorer 7 (KB956390)
Sicherheitsupdate für Windows Internet Explorer 7 (KB958215)
Sicherheitsupdate für Windows Internet Explorer 7 (KB960714)
Sicherheitsupdate für Windows Internet Explorer 7 (KB961260)
Sicherheitsupdate für Windows Internet Explorer 7 (KB963027)
Sicherheitsupdate für Windows Internet Explorer 7 (KB969897)
Sicherheitsupdate für Windows Internet Explorer 8 (KB2183461)
Sicherheitsupdate für Windows Internet Explorer 8 (KB2360131)
Sicherheitsupdate für Windows Internet Explorer 8 (KB2416400)
Sicherheitsupdate für Windows Internet Explorer 8 (KB2482017)
Sicherheitsupdate für Windows Internet Explorer 8 (KB2497640)
Sicherheitsupdate für Windows Internet Explorer 8 (KB2510531)
Sicherheitsupdate für Windows Internet Explorer 8 (KB2530548)
Sicherheitsupdate für Windows Internet Explorer 8 (KB2544521)
Sicherheitsupdate für Windows Internet Explorer 8 (KB2559049)
Sicherheitsupdate für Windows Internet Explorer 8 (KB2586448)
Sicherheitsupdate für Windows Internet Explorer 8 (KB2618444)
Sicherheitsupdate für Windows Internet Explorer 8 (KB969897)
Sicherheitsupdate für Windows Internet Explorer 8 (KB971961)
Sicherheitsupdate für Windows Internet Explorer 8 (KB972260)
Sicherheitsupdate für Windows Internet Explorer 8 (KB974455)
Sicherheitsupdate für Windows Internet Explorer 8 (KB976325)
Sicherheitsupdate für Windows Internet Explorer 8 (KB978207)
Sicherheitsupdate für Windows Internet Explorer 8 (KB981332)
Sicherheitsupdate für Windows Internet Explorer 8 (KB982381)
Sicherheitsupdate für Windows XP (KB2544893-v2)
Sicherheitsupdate für Windows XP (KB2567053)
Sicherheitsupdate für Windows XP (KB2570947)
Sicherheitsupdate für Windows XP (KB2592799)
Sicherheitsupdate für Windows XP (KB2618451)
Sicherheitsupdate für Windows XP (KB2619339)
Sicherheitsupdate für Windows XP (KB2620712)
Sicherheitsupdate für Windows XP (KB2624667)
Sicherheitsupdate für Windows XP (KB2633171)
Sicherheitsupdate für Windows XP (KB2639417)
Sicherheitsupdate für Windows XP (KB923789)
Skype 3.0
Snagit 10
Snagit 9.1.2
Spybot - Search & Destroy
SpyShelter Premium 5.40
Spyware Doctor 6.0
Startup Delayer v2.5 (build 138)
Steganos Safe 12
StickyNote
STK03N
Sweepi 5.4.00
System Control Manager
TapinRadio 1.37
TClockEx v1.4.2 en français
TextMaker Viewer
Total Recorder 7.1
TreeSize Free V2.4
TuneUp Utilities 2007
TV-Browser 3.0.2
Tweak UI
TweakNow RegCleaner
TypeItIn
Ulead PhotoImpact 12
UltraEdit 15.20 SE
Uninstall 1.0.0.1
Unlocker 1.8.9
Update für Windows Internet Explorer 8 (KB971930)
Update für Windows Internet Explorer 8 (KB973874)
Update für Windows Internet Explorer 8 (KB976662)
Update für Windows Internet Explorer 8 (KB980182)
Update für Windows XP (KB2616676-v2)
Update für Windows XP (KB2641690)
Update für Windows XP (KB955704)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
URL Snooper v2.29.01
USB 2.0 Card Reader
Visual C++ CRT 9.0
VLC media player 1.1.11
VoiceSwitch 1.4
WebcamMax
WebFldrs XP
Webserver Stress Tool 7
Wecker 2.2 2.2
WeFi 3.10.0.9
WIDCOMM Bluetooth Software
Winamp
WinASO Disk Cleaner 2.5
WinASO EasyTweak 2.1.4
WinASO RegDefrag 1.2
WinASO Registry Optimizer 4.2
WinASO Registry Optimizer 4.5.1
Windows-Sicherungsprogramm
Windows-Treiberpaket - Nokia Modem (02/15/2007 3.1)
Windows-Treiberpaket - Nokia Modem (05/22/2008 3.8)
Windows-Treiberpaket - Nokia Modem (05/24/2007 6.84.0.1)
Windows-Treiberpaket - Nokia Modem (06/01/2009 7.01.0.4)
Windows-Treiberpaket - Nokia Modem (10/05/2009 4.2)
Windows-Treiberpaket - Nokia pccsmcfd (08/22/2008 7.0.0.0)
Windows Internet Explorer 8
Windows Live Call
Windows Live Communications Platform
Windows Media Format 11 runtime
Windows Media Player 11
WinGlobe
WinPatrol 2009
WinPcap 4.1.2
WinRAR Archivierer
Wise Disk Cleaner Professional v5.93
Wise Registry Cleaner 4 Professional V4.9
WiseDocManager 1.54
Wondershare LiveBoot 2012 (Build 7.0.1)
WOT for Internet Explorer
WWW File Share Pro 5.40
xp-AntiSpy 3.97-11
XQDC X-Setup Pro 9.0.100
XviD MPEG-4 Video Codec
Yahoo! Messenger
Zattoo 3.2.4 Beta
Zattoo4 4.0.5
ZD Soft Screen Recorder
ZD Soft Screen Video Decoder
.
==== End Of File ===========================

DDS.txt
.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by yves at 21:07:04 on 2012-01-11
.
============== Running Processes ===============
.
C:\Programme\Widcomm Bluetooth Software\bin\btwdins.exe
C:\Programme\Gemeinsame Dateien\Acronis\Schedule2\schedul2.exe
C:\Programme\Alwil Software Avast\aswUpdSv.exe
C:\Programme\Alwil Software Avast\ashServ.exe
C:\Programme\cFosSpeed\spd.exe
C:\Programme\eBoostr\EBstrSvc.exe
C:\Programme\Java\jre6\bin\jqs.exe
C:\Programme\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Programme\Gemeinsame Dateien\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\Programme\Alwil Software Avast\ashWebSv.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Programme\Alwil Software Avast\ashDisp.exe
C:\Programme\WinPatrol\winpatrol.exe
C:\Programme\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Programme\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Programme\Acronis\TrueImageHome\TimounterMonitor.exe
C:\Programme\Gemeinsame Dateien\Acronis\Schedule2\schedhlp.exe
C:\Programme\cFosSpeed\cFosSpeed.exe
C:\Programme\Ad Muncher\AdMunch.exe
C:\WINDOWS\PromptService.exe
C:\Programme\Everest Ultimate Edition\everest.exe
C:\Programme\PeerBlock\peerblock.exe
C:\Programme\SpyShelter Personal Free\SpyShelter.exe
D:\Programme\ClocX\ClocX.exe
C:\Programme\KeyScrambler\KeyScrambler.exe
C:\Programme\MyBits PC-RunTimer\PC-RunTimer.exe
D:\Programme\Yahoo!\Messenger\YahooMessenger.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Programme\FastStone Capture\FSCapture.exe
C:\Dokumente und Einstellungen\yves\Desktop\dds.scr
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyServer = http=;ftp=;https=;
mSearchAssistant = about:blank
BHO: SnagIt Toolbar Loader: {00c6482d-c502-44c8-8409-fce54ad9c208} - c:\programme\techsmith\snagit 10\SnagitBHO.dll
BHO: PlusIEEventHelper Class: {551a852f-39a6-44a7-9c13-afbec9185a9d} - c:\programme\nuance\pdf professional 7\bin\PlusIEContextMenu.dll
BHO: ooVoo Toolbar: {a057a204-bacc-4d26-8087-36ee87e26986} - c:\programme\oovootoolbar\oovooToolbar.dll
BHO: WOT Helper: {c920e44a-7f78-4e64-bdd7-a57026e7feb7} - c:\programme\wot\WOT.dll
BHO: ZeonIEEventHelper Class: {da986d7d-ccaf-47b2-84fe-bfa1549bebf9} - c:\programme\nuance\pdf professional 7\bin\ZeonIEFavClient.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\programme\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\programme\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Snagit: {8ff5e183-abde-46eb-b09e-d2aab95cabe3} - c:\programme\techsmith\snagit 10\SnagitIEAddin.dll
TB: Copernic Desktop Search - Home: {968631b6-4729-440d-9bf4-251f5593ec9a} - c:\programme\copernic desktop search 2\DesktopSearchBand300000074.dll
TB: ooVoo Toolbar: {a057a204-bacc-4d26-8087-36ee87e26986} - c:\programme\oovootoolbar\oovooToolbar.dll
TB: &NetWorx Desk Band: {feea54b4-d80f-41c7-87b9-dc08e6d3255f} - c:\programme\networx\deskband.dll
TB: WOT: {71576546-354d-41c9-aae8-31f2ec22bf0d} - c:\programme\wot\WOT.dll
TB: Nuance PDF: {e3286bf1-e654-42ff-b4a6-5e111731df6b} - c:\programme\nuance\pdf professional 7\bin\ZeonIEFavClient.dll
EB: Copernic Desktop Search - Home: {968631b6-4729-440d-9bf4-251f5593ec9a} - c:\programme\copernic desktop search 2\DesktopSearchBand300000074.dll
EB: Copernic Desktop Search - Home: {9c3fca1f-99e3-48f2-a7f4-dd3931b2f99a} - c:\programme\copernic desktop search 2\DesktopSearchBand300000074.dll
uRun: [EVEREST AutoStart] c:\programme\everest ultimate edition\everest.exe
uRun: [PeerBlock] c:\programme\peerblock\peerblock.exe
uRun: [SpyShelter] c:\programme\spyshelter personal free\SpyShelter.exe
uRun: [ClocX] d:\programme\clocx\ClocX.exe
mRun: [avast!] "c:\programme\alwil software avast\ashDisp.exe"
mRun: [WinPatrol] c:\programme\winpatrol\winpatrol.exe -expressboot
mRun: [Comodo Internet Security] "c:\programme\comodo\comodo internet security\cfp.exe" -h
mRun: [StartupDelayer] "c:\programme\startup delayer\Startup Launcher GUI.exe"
mRun: [Malwarebytes' Anti-Malware] "c:\programme\malwarebytes' anti-malware\mbamgui.exe" /starttray
mRun: [TrueImageMonitor.exe] c:\programme\acronis\trueimagehome\TrueImageMonitor.exe
mRun: [AcronisTimounterMonitor] c:\programme\acronis\trueimagehome\TimounterMonitor.exe
mRun: [Acronis Scheduler2 Service] "c:\programme\gemeinsame dateien\acronis\schedule2\schedhlp.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [cFosSpeed] c:\programme\cfosspeed\cFosSpeed.exe
mRun: [Ad Muncher] "c:\programme\ad muncher\AdMunch.exe" /bt
mRun: [PromptService] c:\windows\PromptService.exe
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
uPolicies-explorer: NoRecentDocsNetHood = 1 (0x1)
IE: Append the content of the link to existing PDF file - c:\programme\nuance\pdf professional 7\bin\ZeonIEFavClient.dll/ZeonIEAppend.HTML
IE: Append the content of the selected links to existing PDF file - c:\programme\nuance\pdf professional 7\bin\ZeonIEFavClient.dll/ZeonIEAppendSelLinks.HTML
IE: Append to existing PDF file - c:\programme\nuance\pdf professional 7\bin\ZeonIEFavClient.dll/ZeonIEAppend.HTML
IE: Block frame with Ad Muncher - http://www.admuncher...d=menu_ie_frame
IE: Block image with Ad Muncher - http://www.admuncher...d=menu_ie_image
IE: Block link with Ad Muncher - http://www.admuncher...id=menu_ie_link
IE: Create PDF file - c:\programme\nuance\pdf professional 7\bin\ZeonIEFavClient.dll/ZeonIECapture.HTML
IE: Create PDF file from the content of the link - c:\programme\nuance\pdf professional 7\bin\ZeonIEFavClient.dll/ZeonIECapture.HTML
IE: Create PDF files from the selected links - c:\programme\nuance\pdf professional 7\bin\ZeonIEFavClient.dll/ZeonIECaptureSelLinks.HTML
IE: Don't filter page with Ad Muncher - http://www.admuncher...menu_ie_exclude
IE: Open with PDF Professional 7 - c:\programme\nuance\pdf professional 7\bin\PlusIEContextMenu.dll/PlusIEContextMenu.htm
IE: Report page to the Ad Muncher developers - http://www.admuncher...=menu_ie_report
IE: Senden an &Bluetooth-Gerät... - c:\programme\widcomm bluetooth software\btsendto_ie_ctx.htm
IE: Senden an Bluetooth - c:\programme\widcomm bluetooth software\btsendto_ie.htm
IE: Tout télécharger avec Free Download Manager - file://c:\programme\free download manager\dlall.htm
IE: Télécharger avec Free Download Manager - file://c:\programme\free download manager\dllink.htm
IE: Télécharger la sélection avec Free Download Manager - file://c:\programme\free download manager\dlselected.htm
IE: Télécharger la vidéo avec Free Download Manager - file://c:\programme\free download manager\dlfvideo.htm
IE: Öffnen mit WordPerfect
IE: {4EAFEF58-EEFA-4116-983D-03B49BCBFFFE} - c:\programme\paltalk messenger\Paltalk.exe
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\programme\widcomm bluetooth software\btsendto_ie.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {5C106A59-CC3C-4caa-81A4-6D909B5ACE23} - {B745F984-EF2E-40D6-A9AC-D8CED7230E61} - c:\programme\keyscrambler\KeyScramblerIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\microsoft office\office11\REFIEBAR.DLL
Trusted Zone: microsoft.com\*.update
Trusted Zone: microsoft.com\*.windowsupdate
Trusted Zone: microsoft.com\update
Trusted Zone: microsoft.com\windowsupdate
Trusted Zone: windowsupdate.com
Trusted Zone: windowsupdate.com\download
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab}
DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} - hxxps://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlsr.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1211625236765
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - hxxp://www.creative.com/softwareupdate/su2/ocx/15106/CTPID.cab
TCP: DhcpNameServer = 78.42.43.62 82.212.62.62
TCP: Interfaces\{390E168C-1840-46BE-9F83-F10CA29FF017} : NameServer = 208.67.220.222,212.82.225.7
TCP: Interfaces\{64AC8903-DD86-494B-89A1-8F4BF9C9D740} : NameServer = 208.67.220.222,212.82.225.7
TCP: Interfaces\{64AC8903-DD86-494B-89A1-8F4BF9C9D740} : DhcpNameServer = 78.42.43.62 82.212.62.62
TCP: Interfaces\{64E2C2BD-DAFF-41E8-AE16-D660C5487B0A} : NameServer = 208.67.220.222,212.82.225.7
TCP: Interfaces\{C92C2DD6-83FF-4687-80BE-44C52762FD50} : NameServer = 208.67.220.222,212.82.225.7
Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - c:\programme\wot\WOT.dll
Notify: igfxcui - igfxdev.dll
Notify: KeyScrambler - KeyScramblerLogon.dll
AppInit_DLLs: c:\windows\system32\guard32.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
Hosts: 127.0.0.1 www.spywareinfo.com
.
============= SERVICES / DRIVERS ===============
.
R? 188103;188103
R? Ambfilt;Ambfilt
R? avast! Mail Scanner;avast! Mail Scanner
R? B-Service;B-Service
R? black;black
R? CFRMD;CFRMD
R? clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86
R? Creative Audio Engine Licensing Service;Creative Audio Engine Licensing Service
R? CSIScanner;CSIScanner
R? CV2K1;CommView Network Monitor
R? epmntdrv;epmntdrv
R? EuGdiDrv;EuGdiDrv
R? ewusbnet;HUAWEI USB-NDIS miniport
R? FGUARD32;FGUARD32
R? gupdate;Service Google Update (gupdate)
R? gupdatem;Service Google Update (gupdatem)
R? hwusbdev;Huawei DataCard USB PNP Device
R? IKFileSec;File Security Driver
R? IKSysFlt;System Filter Driver
R? IKSysSec;System Security Driver
R? ksaud;Creative USB Audio Driver
R? ksaudfl;ksaudfl
R? massfilter;ZTE Mass Storage Filter Driver
R? Micro Star SCM;Micro Star SCM
R? NanoGridService;NanoGrid Installer Service
R? NetBalancer Windows Service;NetBalancer Windows Service
R? NitroDriverReadSpool;NitroPDFDriverCreatorReadSpool
R? PCToolsSSDMonitorSvc;PC Tools Startup and Shutdown Monitor service
R? PDFProFiltSrv;PDFProFiltSrv
R? Poweroff;Poweroff
R? PROCEXP151;PROCEXP151
R? RapFile;RapFile
R? RapNet;RapNet
R? RTL8192cu;Realtek RTL8192CU Wireless LAN 802.11n USB 2.0 Network Adapter
R? RTL8192su;Realtek RTL8192SU Wireless LAN 802.11n USB 2.0 Network Adapter
R? SbieDrv;SbieDrv
R? sdAuxService;PC Tools Auxiliary Service
R? sdCoreService;PC Tools Security Service
R? TotRec8;Total Recorder WDM audio filter driver
R? UsbEvdomAtc;LGE EVDOM USB Serial Port
R? usbevdombus;LGE EVDOM Composite USB Device
R? UsbEvdomDiag;LGE EVDOM USB Serial DM Port
R? USBEVDOmModem;LGE EVDOM USB Modem
R? VBoxNetAdp;VirtualBox Host-Only Ethernet Adapter
R? VBoxNetFlt;VBoxNetFlt Service
R? VBoxUSB;VirtualBox USB
R? WefiEngSvc;WeFi Engine Service
R? WinRing0_1_2_0;WinRing0_1_2_0
R? WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0
S? aswFsBlk;aswFsBlk
S? aswSP;avast! Self Protection
S? avast! Antivirus;avast! Antivirus
S? avast! Web Scanner;avast! Web Scanner
S? bbcap;bbcap
S? CamthWDM;WebcamMax, WDM Video Capture
S? cmdAgent;COMODO Internet Security Helper Service
S? cmdGuard;COMODO Internet Security Sandbox Driver
S? cmdHlp;COMODO Internet Security Helper Driver
S? eBoost;eBoostr caching filter driver
S? EBOOSTRSVC;eBoostr Service
S? EverestDriver;Lavalys EVEREST Kernel Driver
S? hotcore3;hc3ServiceName
S? HWiNFO32;HWiNFO32 Kernel Driver
S? KeyScrambler;KeyScrambler
S? MBAMProtector;MBAMProtector
S? MBAMService;MBAMService
S? Nbdrv;NetBalancer Service
S? networx;networx
S? NPF;NetGroup Packet Filter Driver
S? pbfilter;pbfilter
S? PSSDK42;PSSDK42
S? pxscan;pxscan
S? pxsec;pxsec
S? RSUSBSTOR;RTS5121.Sys Realtek USB Card Reader
S? RT80x86;Ralink 802.11n Wireless Driver
S? scrcap;scrcap
S? SLEE_17_DRIVER;Steganos Live Encryption Engine 17 [Driver]
S? Spyshelter;Spyshelter
S? tdrpman228;Acronis Try&Decide and Restore Points filter (build 228)
S? TotRec7;Total Recorder WDM audio driver
S? WinFPdrv;WinFPdrv
.
=============== File Associations ===============
.
inffile="c:\windows\system32\AkelPad.exe" "%1"
inifile="c:\windows\system32\AkelPad.exe" "%1"
txtfile="c:\windows\system32\AkelPad.exe" "%1"
.
=============== Created Last 30 ================
.
2012-01-11 19:24:34 -------- d--h--w- c:\dokumente und einstellungen\yves\Druckumgebung
2012-01-11 19:24:34 -------- d-----w- c:\dokumente und einstellungen\all users\Favoriten
2012-01-11 03:39:01 -------- d--h--w- C:\EBOOSTR
2012-01-04 17:53:59 -------- d-----w- c:\dokumente und einstellungen\yves\anwendungsdaten\SoftMaker
2012-01-03 18:21:42 1882104 ----a-w- c:\windows\system32\Codejock.Controls.v15.0.1.ocx
2012-01-03 18:21:41 526184 ----a-w- c:\windows\system32\XceedCry.dll
2012-01-03 18:21:41 110602 ----a-w- c:\windows\system32\xcdsfx32.bin
2012-01-03 18:21:40 456536 ----a-w- c:\windows\system32\XCEEDZIP.DLL
2012-01-03 18:21:29 -------- d-----w- c:\programme\Driver Magician
2012-01-03 15:10:37 -------- d-----w- c:\dokumente und einstellungen\yves\lokale einstellungen\anwendungsdaten\PC_Drivers_Headquarters
2012-01-03 15:10:15 -------- d-----w- c:\dokumente und einstellungen\all users\anwendungsdaten\PC Drivers HeadQuarters
2012-01-03 15:07:13 -------- d-----w- c:\programme\PC Drivers HeadQuarters
2011-12-27 16:19:22 15873 ----a-w- c:\windows\system32\Inetde.dll
2011-12-27 16:19:21 6656 ----a-w- c:\windows\system32\stdftde.dll
2011-12-26 19:15:52 -------- d-----w- c:\dokumente und einstellungen\yves\anwendungsdaten\aborange
2011-12-26 19:15:29 -------- d-----w- c:\programme\BayWatcher Pro
2011-12-25 15:02:28 -------- d-----w- c:\dokumente und einstellungen\yves\lokale einstellungen\anwendungsdaten\DeviceRemover
2011-12-25 15:01:14 -------- d-----w- c:\programme\Device Remover
2011-12-24 17:44:13 -------- d-----w- c:\windows\NoAssist
2011-12-21 12:38:40 -------- d-----w- c:\dokumente und einstellungen\yves\Bluetooth Software
2011-12-21 00:22:10 -------- d-----w- c:\dokumente und einstellungen\yves\anwendungsdaten\PhotoScape
2011-12-21 00:21:10 -------- d-----w- c:\programme\PhotoScape
2011-12-19 18:58:33 133632 -c----w- c:\windows\system32\dllcache\exfat.sys
2011-12-19 18:58:33 133632 ------w- c:\windows\system32\drivers\exfat.sys
2011-12-19 18:58:31 57344 -c----w- c:\windows\system32\dllcache\uexfat.dll
2011-12-19 18:58:31 57344 ------w- c:\windows\system32\uexfat.dll
2011-12-16 16:20:20 -------- d-----w- c:\dokumente und einstellungen\all users\anwendungsdaten\Licenses
2011-12-16 16:18:02 -------- d-----w- c:\dokumente und einstellungen\yves\anwendungsdaten\Engelmann Media
2011-12-16 16:17:58 -------- d-----w- c:\programme\PhotoMizer
2011-12-16 16:17:58 -------- d-----w- c:\programme\gemeinsame dateien\HDX4
2011-12-16 13:49:05 26432 ----a-w- c:\windows\system32\nitrolocalmon.dll
2011-12-16 13:49:05 17728 ----a-w- c:\windows\system32\nitrolocalui.dll
2011-12-16 13:48:00 -------- d-----w- c:\programme\gemeinsame dateien\Nitro PDF
2011-12-16 13:47:57 -------- d-----w- c:\programme\Nitro PDF
2011-12-16 13:44:12 -------- d-----w- c:\dokumente und einstellungen\yves\anwendungsdaten\Downloaded Installations
2011-12-15 15:35:22 352768 ----a-w- c:\windows\system32\AkelPad.exe
2011-12-13 22:46:33 -------- d-----w- c:\programme\Tracker Software
.
==================== Find3M ====================
.
2011-12-23 03:20:34 286720 ----a-w- c:\windows\iun506.exe
2011-12-19 18:59:21 31704 ----a-w- c:\windows\system32\drivers\cmdhlp.sys
2011-12-19 18:59:20 494816 ----a-w- c:\windows\system32\drivers\cmdGuard.sys
2011-12-19 18:59:19 18056 ----a-w- c:\windows\system32\drivers\cmderd.sys
2011-12-19 18:58:56 33984 ----a-w- c:\windows\system32\cmdcsr.dll
2011-12-19 18:58:55 301224 ----a-w- c:\windows\system32\guard32.dll
2011-12-11 02:38:11 21361 ----a-w- c:\windows\system32\drivers\AegisP.sys
2011-12-11 00:43:16 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-11-24 13:32:57 98304 ----a-w- c:\windows\Secure.dll
2011-11-24 13:32:57 266240 ----a-w- c:\windows\PromptService.exe
2011-11-24 12:53:51 7168 ----a-w- c:\windows\system32\FPService.exe
2011-11-24 12:53:50 19456 ----a-w- c:\windows\system32\WinFPdrv.sys
2011-11-23 14:40:13 1859712 ----a-w- c:\windows\system32\win32k.sys
2011-11-09 04:44:47 902592 ----a-w- c:\windows\system32\drivers\tdrpm228.sys
2011-11-08 14:52:50 952192 ----a-w- c:\windows\system32\drivers\cfosspeed.sys
2011-11-07 16:19:34 44704 ----a-w- c:\windows\system32\drivers\tifsfilt.sys
2011-11-07 16:19:33 540000 ----a-w- c:\windows\system32\drivers\timntr.sys
2011-11-07 16:19:13 138208 ----a-w- c:\windows\system32\drivers\snapman.sys
2011-11-04 19:13:36 916992 ----a-w- c:\windows\system32\wininet.dll
2011-11-04 19:13:34 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-11-04 19:13:34 1469440 ------w- c:\windows\system32\inetcpl.cpl
2011-11-04 11:23:59 385024 ----a-w- c:\windows\system32\html.iec
2011-11-01 16:07:05 1288704 ----a-w- c:\windows\system32\ole32.dll
2011-10-28 05:31:46 33280 ----a-w- c:\windows\system32\csrsrv.dll
2011-10-26 10:49:46 2151424 ----a-w- c:\windows\system32\ntoskrnl.exe
2011-10-26 10:49:46 2029568 ----a-w- c:\windows\system32\ntkrnlpa.exe
2011-10-18 11:13:23 186880 ----a-w- c:\windows\system32\encdec.dll
.
============= FINISH: 21:12:54,90 ===============

I hope, it will not take that much space here? ;-)

#9 Mainard

Mainard

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Posted 11 January 2012 - 05:51 PM

Hello YvesStrassburg,

Can you please attach the screen capture for your BSOD.

Please click the Browse button and locate the BSOD screen capture file.
Then attach this file.
AttachFile.png

Thank you.
Grant Gardiner
Quality Assurance Lead

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#10 Mainard

Mainard

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Posted 11 January 2012 - 06:09 PM

Also,

What versions of KeyScrammbler, Avast, and Comodo are you using?

Thank you.
Grant Gardiner
Quality Assurance Lead

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#11 Mainard

Mainard

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  • Interests:Ice Hockey
    Guild Wars 2 & League of Legends

Posted 11 January 2012 - 06:31 PM

Hello Hello YvesStrassburg,

What is occurring on your system just before you get the BSOD?

What was happening and how did you get the system to BSOD? Are you able to replicate it?

Thank you.
Grant Gardiner
Quality Assurance Lead

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#12 YvesStrassburg

YvesStrassburg

    New Member

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Posted 12 January 2012 - 01:00 AM

Well, here are the BSOD-files.
I'm using KeyScrambler Premium 2.7.0.0, Avast! Antivirus Pro 4.8.1368, Comodo Internet Sécurité 5.9.219863.2196.

All blue screens are simply coming up while the programs are loading by the autostart of Startup Delayer 2.5.138, means in the first minute after having booted, without any warning, suddenly they are there. What can i say else? I need to shutup the computer by the same button using for booting Windows ("cold shut").
"What is occurring on your system just before you get the BSOD?" - Nothing, i'm just looking while the programs are loading.

In StartupDelayer 2.5.138 - 2012-01-12 - 06.27.00.jpg you see how it is working:
Delai = Delay
Paramètres = Parameters
Type de démarrage = Starttype
Emplacement = Placement
Taille du ficheir = Filesize
Well, I'm frenchman, and most of my programs are set to french in the options.
In the screenshot StartupDelayer 2.5.138 - 2012-01-12 - 06.27.00.jpg you see 3 groups:
1] Programs with a checkmark to the left side, and without delay, they are considered to be security programs and must be started everytime
2] Programs with a checkmark to the left side, and with a delay, they are considered to be programs of comfort, and are not started everytime. When i do not want to start them, i hit a red cross in the Startup Delayer progress line coming above in my screen, and only the programs of the group 1 are loaded.
3] Programs without a checkmark but with a delay will not be started. So it's easy to unload a program from loading.

"What was happening and how did you get the system to BSOD? Are you able to replicate it?"
Nothing else was happening. Suddenly the BSDO is there on the screen. Sure that i'm able to replicate it.
So i did for Zemana, they asked me Minidump files, and i had deleted them. No problem.
Here i copy you the e-mail to Zemana that i sent them two hours ago:

Am 11.01.12 15:18, schrieb Zemana Support:

We apologize for the inconvenience and thank you for clarifying this matter to us. In order to investigate further, we’ll need you to provide more details.

Can you please locate the crash minidump, zip it up, and attach it here. It is located in C:\Windows\Minidump
This is an output file generated by the Operating System during a crash.

To locate the dump file:â
  • Go to your Windows directory (e.g. C:\Windows);
  • Browse the Minidump folder;
  • If you can find related to Zemana AntiLogger crash dump (use the date/time information included into the file name),
  • Please zip and email it to our support team.

We appreciate your patience in this matter and will get back to you as soon as possible once we receive more details.

Best Regards,
Zemana Customer Support Department
Zemana Ltd.

mailbox:///D:/Programme/Thunderbird%20Portable/Profilordner/Mail/gmx.net/Archives.sbd/Zemana?number=12010795&part=1.1.2.2
Toll Free(US) +1-650-319-6748
International +1-866-293-2016
www.zemana.com



Dear Customer Support,

I installed Zemana AntiLogger 1.9.2.819 new, with already installed Malwarebytes' Anti-Malware 1.51.2.1300 and SpyShelter premium 5.40.
This created blue screens and new minidump files: Mini011212-01.dmp - Mini011212-06.dmp.

I rewrote the latest backup of Acronis True Image Home 2009 12.0.9769.15, deleted SpyShelter premium 5.40 and installed Zemana AntiLogger 1.9.2.819. Same behaviour like before, blue screens, and Mini011212-07.dmp - Mini011212-11.dmp.

The blue screens are coming up some seconds after having booted Windows XP, sometimes 1 minute later.

For further details, please look my post at
http://forums.malwar...howtopic=104372
All informations are there.

Zemana AntiLogger 1.9.2.819 does not work on my machine.

Well, Meinard, i hope i have answered to all of your questions now.
We could as well speak on Yahoo messenger.

I wanted to send you the Minidump-files, but your system tells me "Error You aren't permitted to upload this kind of file". I sent them to Zemana by e-mail-annexe, 11 x 88 kb.

Kind regards

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  • StartupDelayer 2.5.138 - 2012-01-12 - 06.27.00.jpg


#13 YvesStrassburg

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Posted 12 January 2012 - 01:27 AM

Hello Meinard,
I sent you the Minidump-files *.dmp for Zemana compressed as *.rar-file.
Perhaps there is something interesting in it for you.
Please note: this happened with Malwarebytes' Anti-Malware 1.51.2.1300, but this happens as well with Malwarebytes' Anti-Malware 1.60.0.1800.
Kind regards

Attached Files



#14 YvesStrassburg

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Posted 12 January 2012 - 11:42 AM

Salut Meinard, salut Spec-V !

At the moment and like before, all works fine with SpyShelter 5.40 premium and Malwarebytes' Anti-Malware 1.51.2.1300. :)
The other program / version Zemana AntiLogger 1.9.2.819 and Malwarebytes' Anti-Malware 1.60.0.1800 seem to be "bad". :angry:

#15 Mainard

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Posted 12 January 2012 - 05:43 PM

With MBAM uninstalled do you still experience the BSOD?

Please upload the memory.dmp (the ~200MB file) you got during the BSOD.
  • ZIP the dump file
  • Upload the dump file to MEGAUPLOAD and post the link in your response Please.
Thank you very much.
Grant Gardiner
Quality Assurance Lead

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#16 YvesStrassburg

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Posted 13 January 2012 - 02:49 AM

The website of this thread has been changing URL and subject for the second time now. I get problems with my favourites.

Well, i cannot say if i would get BSOD when Malwarebytes (version 1.51 or 1.60) is uninstalled, as it was always installed, and i never got BSOD before.
Actually i run SpyShelter 5.40 premium and Malwarebytes' Anti-Malware 1.51.2.1300 and all is working really fine, and there are no BSOD at all.

As i wrote above, i deleted the memory.dmp (2 086 128 kb) because it was to big. Do you want me to reinstall the Malwarebytes' Anti-Malware 1.60.0.1800 for getting BSOD? And with which other software? SpyShelter 5.40 premium and/or Zemana AntiLogger 1.9.2.819?

I think most of the tests are already done, please look the history above. But it would still be possible to (first make a backup by Acronis True Image Home 2009 12.0.9769.15 and then) install / uninstall ..... ? Which program(s), please?

Is a minidump-file (Mini..........dmp, 88 kb) enough? Or do you need a big memory.dmp of more than 2086 MB?
I never uploaded such a huge file to MegaUpload or such websites. How do you think about downloading it from my private HFS webserver, http://www.rejetto.com/hfs/ which is normally running 16/24hours? Well, i have one of the fastest broadband internet connections that we can have here: 2561 MBit/s upload. Once, some time ago, 20 GB went out here in 16 hours, and that friend of mine who downloaded from my HFS-server has 32 000 MBit/s in download.

Please tell me what i should fix in here (blue cases)
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#17 YvesStrassburg

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Posted 13 January 2012 - 01:41 PM

Here the screen shots of my thumb nails above in full size

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  • Starten und wiederherstellen 01.jpg
  • Starten und wiederherstellen 02.jpg


#18 Mainard

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Posted 13 January 2012 - 09:29 PM

Hello YvesStrassburg,

I need the big file. Full memory dump and I will send to the dev team. Downloading from your private webserver is fine. Please be sure to zip up your file.

Thank you.
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#19 YvesStrassburg

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Posted 14 January 2012 - 03:06 AM

View PostYvesStrassburg, on 13 January 2012 - 02:49 AM, said:

As i wrote above, i deleted the memory.dmp (2 086 128 kb) because it was to big. Do you want me to reinstall the Malwarebytes' Anti-Malware 1.60.0.1800 for getting BSOD? And with which other software? SpyShelter 5.40 premium and/or Zemana AntiLogger 1.9.2.819?

I think most of the tests are already done, please look the history above. But it would still be possible to (first make a backup by Acronis True Image Home 2009 12.0.9769.15 and then) install / uninstall ..... ? Which program(s), please?


#20 Mainard

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Posted 16 January 2012 - 03:17 PM

View PostYvesStrassburg, on 14 January 2012 - 03:06 AM, said:

As i wrote above, i deleted the memory.dmp (2 086 128 kb) because it was to big. Do you want me to reinstall the Malwarebytes' Anti-Malware 1.60.0.1800 for getting BSOD? And with which other software? SpyShelter 5.40 premium and/or Zemana AntiLogger 1.9.2.819?

Yes please, recreate the BSOD get the complete memory dump. Upload to your site.

I will then pass on to the dev team to see what it could be.

Thank you.
Grant Gardiner
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