3 replies to this topic

[Seprioth64]

I'm new to this forum and recently purchased Malwarebytes Pro after being infected by the System Fix virus. I do a lot of computer repairs on my own through my pc repair business but am having trouble getting rid of the "svchost.exe trojan" alert ever since removing the above-named virus. Here's a little background:

03-17-12: Infected With System Fix Virus
* Removed via BleepingComputer's removal guide: http://www.bleepingc...move-system-fix
* Upgraded From AVG Free 2012 To AVG Internet Security 2012
* Upgraded From Malwarebytes Free To Malwarebytes Pro

03-18-12 - 03-20-12: Noticing "svchost.exe trojan" During Malwarebytes System Scans
* All anti-virus and anti-malware programs are up-to-date and functioning properly
* Computer is operating just fine with minimal running processes/memory usage
* Followed Malwarebytes guide for svchost.exe trojan.agent removal issues: http://forums.malwar...howtopic=107184
* Still noticing "svchost.exe trojan" during Malwarebytes system scans

I'm being extra cautious and reaching out for help on this one due to the sensative nature of information stored on this computer. I'd appreciate any help you guys can provide with this issue and apologize if this post is in the wrong spot.

[Firefox]

Hello and welcome to Malwarebytes


If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the
Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the directions Right HERE, skipping any steps you are unable to complete.
  
• After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification,
  so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.
Replying to your own posts changes the post count and helpers are looking for topics with zero replies.
If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
  Or
  
• You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk by filling out the form located --> Right HERE

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site --> Right HERE

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Reply to this topic" button not the Reply button when you start replying.

[Seprioth64]

Thanks Firefox. I re-created this topic in the requested location.

[Firefox]

Your quite welcome, they will help you get all cleaned up there in that section.