11 replies to this topic

[MikeRepairsComputers]

It would be nice if this updater bug was fixed:
http://forums.malwar...howtopic=103505

[exile360]

For a user to be more than 1 version out of date would mean that they haven't opened or updated the program in several months.

I'm not sure if there's anything we can do programmatically to eliminate the issue, but it is something I'll bring up to the developers.

[MikeRepairsComputers]

"they haven't opened or updated the program in several months"... I work on many computers each day and see this all the time.

[exile360]

That's unfortunate, because even if we were to correct this issue, it means that on computers like these which are still running badly outdated versions of the software would be far less protected, as they would not have any of the improvements, particularly those related to detection and removal, that each new release brings.

[exile360]

FYI, I am going to bring this issue up for discussion with the rest of my team soon. My concern is not so much the inconvenience of having to perform multiple installs for program updates sequentially, but more the concern that many of our paid users may not be installing program updates when they become available, thus putting their systems at great risk since each new version brings new detection capabilities, meaning many threats that would be detected by a newer release simply would not be detected using the outdated version that they have.

[MikeRepairsComputers]

Maybe the update reminders are not happening enough. I know that Avast will have toaster popup update reminders. I hardly ever see any MBAM update reminders unless opening the program then there they are. All my customers have MBAM, many are of my customers are elderly and have MBAM Pro, they never open it. MBAM probably needs more frequent toaster popup update reminders "Click to install update"

[exile360]

Agreed, that's definitely along the lines of what I've been thinking. When a critical update or patch is available, especially from a security product that is supposed to be protecting them, users need to be made aware of it.

[TheQuest]

Hi MikeRepairsComputers

Quote

many are of my customers are elderly and have MBAM Pro, they never open it. MBAM probably needs more frequent toaster popup update reminders "Click to install update"

I am what you would deem to be elderly, but I question has age anything to do with common sense?

Take Care
TheQuest 8)

[DarkSnakeKobra]

 TheQuest, on 02 April 2012 - 08:48 PM, said:

Hi MikeRepairsComputers



I am what you would deem to be elderly, but I question has age anything to do with common sense?

Take Care
TheQuest 8)

No need to register and attack someone. Personally, I see no reason behind your comment. He is refering to his type of clients. Not everybody is as computer literate as others.

[Firefox]

I agree, we need to advice the user about program updates when available more often. On boot up for example and at random times throught the day.

[TheQuest]

Hi 'Buttons

 Buttons, on 02 April 2012 - 09:12 PM, said:

No need to register and attack someone. Personally, I see no reason behind your comment. He is refering to his type of clients. Not everybody is as computer literate as others.

I did not register to attack anyone, check , it was and is a simple question.
But people now days can without meaning it be Ageist.

Take Care
TheQuest 8)

[AdvancedSetup]

Thank you everyone for your input and we will bring it up with the Development Team to hopefully address the update concerns.