5 replies to this topic

[drjsp]

I changed computers a while ago and attempted to download the "lifetime" licensed software; the ID and Key didn't work. I emailed customer support with all the information on the receipt that is sitting in front of me and was told that they "had no record" of my transaction.

WTH?

I paid $14.99 (sale price) for nothing.

I thought I'd give Malware bytes one more chance to make good. Admin/Customer support can contact me at

Edited by Mainard, 11 April 2012 - 11:35 AM.
Removed Email address

[DavidMbncus]

suggestions:

delete your email address from your post (if you can).
never put an email address in a public forum.
it could cause a ton of spam for you...

regards, david

[Haleo]

Hello drjsp and welcome to the Malwarebytes forums!

I have sent you a private message regarding this issue.

[drjsp]

Thank you.

I sen a reply and have heard nothing back. What's the scoop??

[drjsp]

Yep. Again, stellar Malwarebytes customer service (insert roll eyes here). I didn't expect much and I was not disappointed.

[tedivm]

I'm not sure what happened here- I'll speak with our support team right away to try and get this resolved.

Sorry for the trouble.