12 replies to this topic

[AlexandraMW]

I have the MalwareBytes trial version on my laptop. (An HP 635 with Windows 7.) At first, it worked quickly, but now it takes more than 3 hours to scan- anywhere between three and ten hours! Even a quick scan takes one to two hours. It never finds any infections, so I don't know why it would take so long. Can anyone help? Thanks.

[noknojon]

As your version may have a problem follow these directions -
Please do the following:
•Download and run mbam-clean.exe from here
•It will ask to restart your computer, please allow it to do so very important
•After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
Note: You will need to reactivate the program using the license you were sent via email if using the Pro version

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
Thank you -

[AlexandraMW]

I'm sorry, but I don't know how to do a lot of that. The first two steps are no problem, but I don't know how to disable my anti-virus programs (McAfee and SuperAntiSpyware.) I also have no idea how to do the things in the last paragraph- it's Greek to me! I need a "For Dummies" version. Thanks!

[Firefox]

What version of McAfee are you using?

[AlexandraMW]

Security-As-A-Service.

[Firefox]

AlexandraMW, on 13 April 2012 - 09:01 PM, said:

Security-As-A-Service.

Not sure what you mean by this, can you be more specific?

[AlexandraMW]

It's called McAfee Security-As-A-Service. It says it's version 5.2.3. if that helps.

[Firefox]

This sounds like a coustom build of McAfee provide by ISP's, perhaps you may have better luck contacting support so they can review some of your logs....

As a paying customer, you can contact the help desk by filling out the web form --> Right HERE.

Our online experts will be able to assess your problem further - Thank You -

[AlexandraMW]

It's the malwarebytes scans I'm having trouble with though. The McAfee ones take a little while but the MalwareBytes is taking 3+ hours.

[Firefox]

Yes I understand that, there are know conflicts with McAfee products and Malwarebytes working together, and some of the McAfee products do not allow exceptions.

The folks on the help-desk can help you with getting them to work together and perhaps figure out a way to put in some exceptions.

[AlexandraMW]

Thanks very much!

[Firefox]

Your quite welcome, glad to be of service.

[ShyWriter]

.

What it is:

SOURCE: http://www.mcafee.co...vice/index.aspx

Steve