50 replies to this topic

[longbeachlouise]

Okay. I ran Malwarebytes the 2nd time; and it came out 0 infections. Then I followed your steps

elise025, on 18 April 2012 - 11:17 AM, said:

ALL CLEAN
--------------
Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean

Please do the following to remove the remaining programs from your PC:

• Delete the tools used during the disinfection:
  
  • Click start > run and type combofix /uninstall, press enter. This will remove Combofix from your computer.
    
  • Rerun OTL and click the Cleanup button. This should remove all tools and logs we used. It is important you do this after uninstalling combofix.

The RK_Quarantine folder you didn't say, "delete," so I removed it to the reports folder over this incident.

The refresh is still buggy on this site, and the StandbyButton is not live.

My father listened to the advice: 1. Get rid of RegistryMechanic
2. purchase professional MalwareBytes.

And he is considering it. Now, he sees the virus is gone and wants back on his computer. Maybe when we restart the computer, the updates will take care of the two obvious glitches.

Thank you so much for all your hard work! I wish this thread would be left open for 24 hours to report back anything, and to hear a response from you.

Thank you from my family to you, @ Elise - you rock!

[Elise]

No problem with leaving it open!

A registry defrag or compacting isn't necessary, although a disk defrag is a good thing to do.

As for the browser issues, I'd run Windows update, see if there are updates for IE8 available and install them. You could also consider using an alternative browser like Firefox or Chrome and see if they too have issues.

The standby-button issue is not uncommon (I checked and have one XP box with the same issue, and while I didn't have a lot of time to look I couldn't find an obvious cause).

[longbeachlouise]

Hi, Following some suggestions for "the ripple effect," I see that the graphics driver appears to need reinstalling - view attached.

Adjusting the display, I can select 1024X768, but it switches to 800x600. So, the monitor now only displays either 800X600 or 12801024.

Still the "Standby" button is not clickable for restarting the computer . . .

Attached Files

•  DriversKnockedOff042412.JPG   109.59KB   3 downloads

[Elise]

Can you right click the device (NVidea display driver) and select Properties? On the first tab it should give you a description of the problem. Can you copy that here?

Right click the device and select Update Driver and see if that installs the correct driver. If that doesn't work, select Uninstall Driver, reboot and the Found New Hardware wizard should come up. Let it search the internet for drivers and install them.

The Standby problem is a common one and there is no clear cause nor solution for it unfortunately.

[longbeachlouise]

hi @ Elise,

Here is the screenshot - thanx! Homestretch . . .

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Click Troubleshoot to start the troubleshooter for this device.

Attached Files

•  DriversKnockedOff042412-b.JPG   217.51KB   2 downloads

[Elise]

Okay, please try to update or reinstall the driver as described in my previous post.

[longbeachlouise]

Hi Elise, thanx for that. The Update wants me to put the CD which came with the hardware in order to do the update, so the installer can search for just that file. I'll have to ask my father where it is.

- Laters!

[Elise]

You can also continue without CD, it just tells you, if you have a CD, to insert it. If not it'll search the MS update site for compatible drivers.

[longbeachlouise]

At last! After installing Nvidia's GeForce4 MX 440 that my brother emailed me using Google Docs, the computer is back to the normal we know!

The resolution had been glitchy at either 800 X 600 or 1280 X 720 - no in between! Plus, the ripple effect on scrolling is enough to drive a person insane. That's gone.

The ripple effect is gone.
The resolution is an in between at: 1152 X 864 - very comfortable.
The "Standby" button on shutdown is live again.

Now, I feel we really showed the Rootkit.0Access.H virus the door, and got the computer back running great again - thanx!

[Elise]

I am glad to hear that, you are most welcome!

I will request this topic to be closed.

[LDTate]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

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