Posted 14 April 2012 - 05:06 PM
Which brings me here...and totally overwhelmed with the many issues involved with making sure my system is, not only properly protected, but configured to perform properly, too. I have always had Windows set to auto update, as well as updateding Adobe as soon as updates were available. I was not as diligent with Java, and THAT will NEVER be the case again.
I am somewhat computer illiterate, when it comes to all the technical stuff, so some of the proceedures offered are confusing. I don't really use my computer much but to sell on Ebay. I don't download music, movies, play games, chat, do facebook, IM or even emails (not very much, anyways). I only go online for research, and that's enough to get infected, as I now know. The only other threat I've encountered, was caught and quaranteened by MSE. But, then again, that was before I was aware of all the other programs needed to be fully protected, so I cannot be absolutely sure whether or not I've been invaded.
The reason I am posting here is, after having two threats Malwarebytes would find again and again, I was instructed to totally break my system down and reinstall Windows with a fresh start. I really did not want to have to do that, and after running Malwarebytes again, I may have made the right choice not to do that. It appears that those two threats, both Trojan.Ajent.Gen...one a (Registry Value) HKLM\SOFTWARE\Microsoft\Windows\Current...ValueRunOnce, and the other (File) C:\Windows\System32\qrpconv.exe are no longer there. The last occurance was two days ago. Each one had been found five times by Malwarebytes.
But, I am exsperiencing other issues that greatly concern me. I am currently logged into an account that I use all the time, but have access to administrator rights with a password. When I logged into the administrator account, a program called Uniblue wanted to run. I checked don't run and after two error codes popped up, I shut the system down. Uniblue is a program I can't seem to get off my computer. I don't remember even having installed it, and have never used it.
I don't know what's going on with my system, only that I never had any problems before. Can someone please help me fix whatever is wrong, and more important, help me to know exactely what I need to do to properly protect my system...and myself... so this never happens again. I don't know where to start...
Thank you for taking the time to read this long post...and thanks for any help/advice you can provide.
Posted 14 April 2012 - 06:41 PM
I understand your frustration and I am sorry that you are having issues with your computer. It would be best to have one of our experts help you get your computer checked out to make sure all infections are gone, as well as them helping you uninstall any items you do not want running on your computer. They will guide you one step at a time and will give you the info you need to stay protected.
If you think you are infected, here are the steps needed to get your computer cleaned....
Please read the following so that you can begin the cleaning process:
Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult
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As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the
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Dell Precision T7500, Win7 Ultimate 64bit fully updated, McAfee Corp Edition v8.8,
Watchguard Firewall, Intel Xeon E5606CPU, Dual Quad Core Processors, 16GB Ram,
E5606 @ 2.13GHz, Nvidia Quadro NVS420, Raid-1 Dual 1TB Sata 10000 rpm Hard Drives
Dual DVD Burners, IE10, Opera, MBAM
Posted 14 April 2012 - 10:36 PM
Thanks again, for the help.
Posted 14 April 2012 - 10:52 PM
Posted 15 April 2012 - 11:55 PM
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