5 replies to this topic

[biztips]

yesterday I downloaded the update, it said I needed then to restart my computer.

Went to restart - and all I can get is a black screen w/a blinking cursor. No windows home page no start menu no nothing.

Now what?

PS windows 7, newer hp co9mputer

[biztips]

restarted manually, held down f8 key, now it says:

reboot & select proper boot device or insert boot media in selected boot drive & press a key

I have no idea what it's telling me to do or why.

All i wanted to do yesterday was update malwarebytes & restart the computer

[Firefox]

Hello and

This may be silly, but do you have a usb flash drive inserted or do you have a CD in the CD tray, if so remove them and try to reboot once again.

[Firefox]

Is your computer back up and running?

[biztips]

No, nothing inserted in any drive. Turned the computer off before bed last night, turned it on this morning - it DID briefly show the startup screen from HP (where I can choose like f9 or f11).

Then a black screen with white letters came up - couldn't copy it all down, but:
Intel UNDI, PXE-21 (build 083)
bunch of stuff about patents
Client MAC ADDR 64 31 50 33 2454 GUID... something... ended in DHCP... with a scrolling cursos

That was up a few seconds,

then there was a fast message about No Boot Filename Received and now the original message I posted about reboot is on the screen.

[Firefox]

OK with what you are experiencing it going to be best to contact support for a one on one help with getting it back up and going.....

As a paying customer, you can contact the help desk by filling out the web form --> Right HERE.

Our online experts will be able to assess your problem further - Thank You -