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Install asks to 'Insert scan disk and click Ok'.......

Started by TeMerc, Feb 05 2009 03:22 PM

4 replies to this topic

#1
TeMerc
Posted 05 February 2009 - 03:22 PM

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I've had a couple of these pop up with similar messages in support system, not sure I've found the proper solution for it yet tho:

Quote

when the program tries to start, I get the "Scan" window, and it's when it asks: "insert the 'Scan' disk and click ok" but, since I don't have any disks, I click cancel 3 or 4 times and the program starts, but then I get what I said on the first post.
Suggestions, solutions?
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#2
EliteKiller
Posted 05 February 2009 - 04:13 PM

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View PostTeMerc, on Feb 5 2009, 09:22 AM, said:

I've had a couple of these pop up with similar messages in support system, not sure I've found the proper solution for it yet tho:


Suggestions, solutions?

Just a thought, but it sounds like MBAM is triggering HP printer/scanner software. HP software is notorious for bloat and becoming corrupted (photogallery aka image zone errors).

#3
GT500
Posted 05 February 2009 - 04:23 PM

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Could also be that the user has selected an empty drive to scan...

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For we wrestle not against flesh and blood, but against principalities, against powers, and against the worldly governors, the princes of the darkness of this world...

#4
EliteKiller
Posted 05 February 2009 - 04:54 PM

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View PostGT500, on Feb 5 2009, 10:23 AM, said:

Could also be that the user has selected an empty drive to scan...
FWIW I have an empty USB flash drive hooked up, and a quick and/or full scan on that drive completes w/out an error.

#5
comapro
Posted 28 September 2009 - 11:34 PM

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View PostEliteKiller, on Feb 5 2009, 04:13 PM, said:

Just a thought, but it sounds like MBAM is triggering HP printer/scanner software. HP software is notorious for bloat and becoming corrupted (photogallery aka image zone errors).

This is right. I fixed this today by having a customer insert the HP printer CD. I found scan.msi in /setup/scan and then MBAM worked.
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