9 replies to this topic

[egwood]

My kid's computer has become unusable!

Harddrive is always active. Windoes Expolorer crashed.

MalwareBytes quick scan stalls or goes imperceptibly slowly.

I have attached the requested files.

Any help will be appreciated.

Thanks

Attached Files

•  Attach.txt   31.24K   13 downloads
•  DDS.txt   22.65K   9 downloads

[Elise]

Hello and

First of all, this could also be due to a harddisk or file system error (for which we will check after making sure no malware is present). Lets first do some scans to make sure no malware is involved and if the problem still persists we'll check disk and file system structure.

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!

• Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
  Vista/Windows 7 users right-click and select Run As Administrator.
  
• If TDSSKiller does not run, try renaming it.
  
• To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  
• Click the Start Scan button.
  
• Do not use the computer during the scan
  
• If the scan completes with nothing found, click Close to exit.
  
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  
• Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  
• A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  
• Copy and paste the contents of that file in your next reply.

[egwood]

Blonde-

I ran TDSSKiller.exe and no threats were found.

What next?

Thanks for helping!

[Elise]

Hi again,

COMBOFIX
---------------
Please download ComboFix from one of these locations:

Bleepingcomputer
ForoSpyware

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  
• Double click on Combofix.exe and follow the prompts.
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\Combofix.txt in your next reply.

[egwood]

I have attached the log file.

Unfortunately I can no longer run any programs on that PC.Whenever I try to start a program I get the message: "Illegal operation on a registry key marked for deletion."

Thanks for you help.

Attached Files

•  log.txt   18.35K   7 downloads

[egwood]

A reboot restored the ability to run programs.

[Elise]

Please press Windows key + R, type chkdsk /r and press enter.
When asked to schedule a scan for next reboot, type Y and press enter.

Restart the computer and let the disk check run unhindered. When done, let me know if things have improved.

[egwood]

Chkdsk ran and didn't seem to find any significant problems.

The system seems more responsive and stable.

Maybe we should declare victory unless something else crops up.

Thank you so much for your help.

- Eric

[Elise]

Glad to hear things have improved now!

ESET ONLINE SCANNER
----------------------------
I'd like us to scan your machine with ESET OnlineScan

• Hold down Control and click on this link to open ESET OnlineScan in a new window.
  
• Click the button.
  
• For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    
  • Double click on the
    icon on your desktop.
• Check "YES, I accept the Terms of Use."
  
• Click the Start button.
  
• Accept any security warnings from your browser.
  
• Under scan settings, check "Scan Archives" and "Remove found threats"
  
• Click Advanced settings and select the following:
  • Scan potentially unwanted applications
    
  • Scan for potentially unsafe applications
    
  • Enable Anti-Stealth technology
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  
• When the scan completes, click List Threats
  
• Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  
• Click the Back button.
  
• Click the Finish button.

[Maurice Naggar]

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