8 replies to this topic

[ILLZNIK31]

Hi, I downloaded the newest version of MBAM and it will not update. It brings up the screen where it says "Looking for malwarebytes.org", but makes no progress. It doesn't necessarily freeze because I can close it out promptly, and all other facets of the program seem to be fine. I've performed one scan, turning up absolutely no problems. I tried uninstalling and reinstalling, but to no avail. Any suggestions? Thank you in advance...

[burf]

I'm not affiliated with MB, but is it possible your firewall is blocking MB access to the net?
I had the same problem initially, and gave MB access, since then it's been fine.

[AdvancedSetup]

Hello and Welcome to Malwarebytes.org

It could be that there is something on your system preventing the update and blocking it.

If you're having Malware related issues with your computer that you're unable to resolve.

• Please read and follow the instructions provided here: I'm infected - What do I do now?
  
• If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  
• When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

• Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  
• Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  
• Using these other tools often makes the cleanup task more difficult and time consuming.
  
• If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  
• Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  
• There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

• NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

[GT500]

We'll ignore Advanced Setup for now, because the fix is usually to open Internet Explorer and make sure that it's not set in Offline Mode.

[AdvancedSetup]

LOL - Yes it could be. I guess I just see too many infected boxes blocking stuff that I jumped to a conclusion

[GT500]

AdvancedSetup said:

LOL - Yes it could be. I guess I just see too many infected boxes blocking stuff that I jumped to a conclusion

No problem. That's another common cause. I just like to start with checking that blasted Offline Mode setting before going through anything more complicated.

[ILLZNIK31]

I'm actually just finishing cleaning some "problems" from my computer with the help of the Spybot forum. The gentleman that helped me had me using MBAM program and recommended that I come here to see if you folks can help with the issue I'm having with it regarding the update. So... it's a setting in IE that I have to change?

[ILLZNIK31]

You were right, the problem was with the IE setting, thank you guys very much. You can close this thread if you'd like! BTW - This is a superb program.. I will be using it in the future.

[GT500]

ILLZNIK31 said:

You were right, the problem was with the IE setting, thank you guys very much. You can close this thread if you'd like! BTW - This is a superb program.. I will be using it in the future.

I'm glad we could be of assistance.

Good luck getting everything cleaned up.