2 replies to this topic

[kerrystewart1]

I purchashed malware bytes on 2/6/09 and than ended up reformating my computer. How do I get it recognize that I'm already a user? I paid the extra 5 bucks to download for 24 months but can't seem to find the area where I do that and when I try to login it says that I'm not registered. What's the deal? Did I get ripped off?

I certainly hope not. If there's a moderator for this site out there I'd greatly appreciate a response either here or to my email addy.

Thanks kindly

[exile360]

Greetings and welcome

Sorry to hear about your issue. Your best bet would be to create a support ticket here: http://helpdesk.malwarebytes.org/login

And if you don't yet have a login, please see here:
http://helpdesk.malw...org/access/help

If that doesn't work out then you should probably PM Rubber Ducky as he is one of the developers.

I hope I've helped and that your issue gets resolved quickly. Good luck and safe surfing.

[AdvancedSetup]

Please follow the advise of exile360 and if you don't get any response within 24 hours let me know please.