7 replies to this topic

[Brandon1888]

Just finished removing some malware and fixed some registry issues, but now get "MMC cannot open the file C:\WINDOWS\system32\devmgmt.msc"
message if I try to use Device Manager??? Any ideas?

[AdvancedSetup]

Please download and run this program: Dial-a-fix
Choose ALL features and run it. See if that fixes it or not.

[Brandon1888]

I ran it and still get same error message...also can't get to system restore folder open to create a new restore point(since got rid of malware and virus issues).

[AdvancedSetup]

hmmm.. Well not sure if maybe something still hiding or just damage from actual Malware.
Did you select and have DAF run EVERYTHING ?

What error do you get if you try to create a restore point ?

START - RUN - "%SystemRoot%\system32\restore\rstrui.exe"

[Brandon1888]

When I ran DAF I clicked on green arrow to highlight and run everything.

If I try to restore I get an error message

Message reads: System Restore Application has encountered a problem and needs to close. We are sorry for the inconvenience.

Info inside message reads:
AppName: rstrui.exe AppVer: 5.1.2600.5512 ModName: srrstr.dll
ModVer: 5.1.2600.5512 Offset: 00009836

[AdvancedSetup]

I have to run off for a bit but there is an excellent link with a lot of good information on fixing that. I'll try to locate it and provide that link some time later tonight if I can.

[AdvancedSetup]

Please try this link and see if they can help you get it going again.

Troubleshoot System Restore “Restore Point Failures” in Windows XP

[exile360]

You might also take a look at this thread: http://www.malwareby...?showtopic=7753

It's all about System Restore issues and we went through a lot of fixes.