30 replies to this topic

[Nancydnv]

Now I have another problem. Not sure if your able to help. I need help with this also, windows will not update 7 important updatesThere are the .net and the Security Update for Microsoft Silverlight (KB2690729)

Download size: 6.0 MB

Update type: Important

Security Update for Microsoft .NET Framework 3.5 SP1 on Windows XP, Server 2003, Vista, and Server 2008 for x64 (KB2604111)

Download size: 1.0 MB
Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2604121)

Download size: 38.5 MB
Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2656405)

Download size: 11.7 MB
Security Update for Microsoft Office 2007 suites (KB2596672)

Download size: 997 KB
Security Update for Microsoft Office 2007 suites (KB2596880)

Download size: 2.0 MB
Security Update for Microsoft Office 2007 suites (KB2597162)

Download size: 7.4 MB

[RJGoodhouse]

Try rebooting into safemode and then install the updates

[Maurice Naggar]

Hello Nancy,

Q: Had the May 8 previously been successfully updated?

By any way, have you perhaps made use of any registry cleaners? (any registry cleaner, be it CCleaner, Uniblue, or Iolo System Mechanic or any other)

It's important to have the exception error code that your are getting for the failed updates.
Go to Windows Update. Do no scan, but instead click on the View Update History on left side, and drill down and for each failure, get for me the "exception code".
That way I can narrow down the areas to address.

[Nancydnv]

Yes indeed was successfull on may 8. Now yes last month i installed System Mechanic pc was a little slow, So I thought it would help to clean out some junk that would be slowing down my pc. Now that I think about it I did a REGISTRY CLEANING. And it seens ever since I have not been able able to update Windows! Did I screw my pc up by doing this ?????? I went through all of the failed and the two different codes I get are for the office updated code is 80070641 and the .Net updates codes are 641 and the Silverlight is code 641. Thank you so very much for your time .

Edited by Maurice Naggar, 26 May 2012 - 09:34 AM.
highlights for emphasis

[Maurice Naggar]

The use of System Mechanic to do registry cleaning is known to be aver-aggresive & does delete a critical registry entry for the Windows Installer service.
That is confirmed by your having exception code 641 when doing Windows Updates.
Many of the Windows Updates rely on the Windows Installer service, and given that the service is "not running" due to the registry deletion, one gets the failure.

1) STOP using System Mechanic
2) Contact Iolo tech support to see if they have a final-permanent fix
3) I would long-term suggest you do not need any sort of "registry cleaner". They can & often do more harm than good.
4) Read this short article: ---> Here is Ed Bott's take on registry cleaners Ed Bott's Webog: Why I don't use registry cleaners

Advise me which version you have of Windows: VISTA, Windows 7, or XP ??
From there, I'll guide you to getting the registry fix for the installer & getting the update items.

[Maurice Naggar]

My oversight. You have Vista

Download and SAVE to your system (to the Desktop or a unique folder) the following registry-fix file
http://download.blee...a/msiserver.reg
Do a RIGHT-Click on it and select MERGE
Allow each to merge into the registry.

If prompted by UAC User Account Control, allow to proceed.

IF and only if, the Merge option is not available, then do this:
Start REGEDIT. Then select File Import. When prompted for filename, navigate to & select
msiserver.reg and tap Enter. Allow it to merge. When done Close Regedit.

Advise me when that is completed.

Then start MBAM. Do an Update check for updates. Do a Quick scan. Then copy & paste the new scan log

[Nancydnv]

Just got off the phone with tech support . And they are aware of this big problem and the software developer is working on this issue. And Bunch of IoIo System Mechanic users are having the same problem . told the guy what a joke this was this program messed up my system. Ok I will do what you asked . just wanted to tell you what happened. yes Vista 64bit

[Nancydnv]

ok did what you said right clicked merge and nothing merged note pad opened and this is what it said


Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\msiserver]
"DisplayName"="@%SystemRoot%\\system32\\msimsg.dll,-27"
"ImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\
74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,6d,\
00,73,00,69,00,65,00,78,00,65,00,63,00,20,00,2f,00,56,00,00,00
"Description"="@%SystemRoot%\\system32\\msimsg.dll,-32"
"ObjectName"="LocalSystem"
"ErrorControl"=dword:00000001
"Start"=dword:00000003
"Type"=dword:00000010
"DependOnService"=hex(7):72,00,70,00,63,00,73,00,73,00,00,00,00,00
"ServiceSidType"=dword:00000001
"RequiredPrivileges"=hex(7):53,00,65,00,54,00,63,00,62,00,50,00,72,00,69,00,76,\
00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,72,00,65,00,61,00,\
74,00,65,00,50,00,61,00,67,00,65,00,66,00,69,00,6c,00,65,00,50,00,72,00,69,\
00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,4c,00,6f,00,63,00,\
6b,00,4d,00,65,00,6d,00,6f,00,72,00,79,00,50,00,72,00,69,00,76,00,69,00,6c,\
00,65,00,67,00,65,00,00,00,53,00,65,00,49,00,6e,00,63,00,72,00,65,00,61,00,\
73,00,65,00,42,00,61,00,73,00,65,00,50,00,72,00,69,00,6f,00,72,00,69,00,74,\
00,79,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,\
65,00,43,00,72,00,65,00,61,00,74,00,65,00,50,00,65,00,72,00,6d,00,61,00,6e,\
00,65,00,6e,00,74,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,\
00,00,53,00,65,00,41,00,75,00,64,00,69,00,74,00,50,00,72,00,69,00,76,00,69,\
00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,53,00,65,00,63,00,75,00,72,00,\
69,00,74,00,79,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,\
00,53,00,65,00,43,00,68,00,61,00,6e,00,67,00,65,00,4e,00,6f,00,74,00,69,00,\
66,00,79,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,\
00,65,00,50,00,72,00,6f,00,66,00,69,00,6c,00,65,00,53,00,69,00,6e,00,67,00,\
6c,00,65,00,50,00,72,00,6f,00,63,00,65,00,73,00,73,00,50,00,72,00,69,00,76,\
00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,\
72,00,73,00,6f,00,6e,00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,\
00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,72,00,65,00,61,00,74,00,65,00,\
47,00,6c,00,6f,00,62,00,61,00,6c,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,\
00,67,00,65,00,00,00,53,00,65,00,41,00,73,00,73,00,69,00,67,00,6e,00,50,00,\
72,00,69,00,6d,00,61,00,72,00,79,00,54,00,6f,00,6b,00,65,00,6e,00,50,00,72,\
00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,52,00,65,00,\
73,00,74,00,6f,00,72,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,\
00,65,00,00,00,53,00,65,00,49,00,6e,00,63,00,72,00,65,00,61,00,73,00,65,00,\
51,00,75,00,6f,00,74,00,61,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,\
00,65,00,00,00,53,00,65,00,53,00,68,00,75,00,74,00,64,00,6f,00,77,00,6e,00,\
50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,54,\
00,61,00,6b,00,65,00,4f,00,77,00,6e,00,65,00,72,00,73,00,68,00,69,00,70,00,\
50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,4c,\
00,6f,00,61,00,64,00,44,00,72,00,69,00,76,00,65,00,72,00,50,00,72,00,69,00,\
76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,42,00,61,00,63,00,6b,\
00,75,00,70,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,\
00,00
"FailureActions"=hex:84,03,00,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\
00,01,00,00,00,c0,d4,01,00,01,00,00,00,e0,93,04,00,00,00,00,00,00,00,00,00

[Nancydnv]

sorry also, did update on windows and failed again same code...

[Maurice Naggar]

OK, you need to really slow down. Let's take one thing at a time, and when you make a post, then wait for my reply.

I do not suggest you retry Windows Update yet ---- not yet. Let's first make sure we are ready beforehand.

Close Notepad. Locate the msiserver.reg file or rather, keep in mind where it is.
press Start, type in REGEDIT
Do a File Import
and navigate it to the location of that reg file.
Then make sure you Merge it
Once completed, close REGEDIT

Advise when that is done.

[Nancydnv]

I am sorry , the only part i understand is press Start, type in REGEDIT, from that point i have no clue sorry

[Maurice Naggar]

On the main menu of Regedit, do ALT-key press, and select File
then select IMPORT

it will bring up a dialog (somewhat similar to a File Open in Word, or another application)

Use the left-hand column to "locate" the folder where you saved the msiserver file
If you see it, double click it to it is filled in (selected) in the File name box and click on Open button

Once there, follow the prompts and let it MERGE

IF and only if you do not "see" it in the dialog, you fill have to type in the folder location+msiserver.reg

[Nancydnv]

Hello again, it said the keys and valves contained in C:\users\trustnoone2\desktop\msiserver.reg have been successfully added to registry. Ok now what do I do Thanks for all your help. Nancy

[Maurice Naggar]

Bravo, Nancy. The outline of steps is basically to empty out the queue of pending updates on "your local system", then do a "selective" set of updates
1st round, only take the Office Word updates {and much later, to accept/take the remainder}.
IF and only IF there's an update failure, I'll need the log stuff (as I list down below)

IF you have a question, stop and ask me.

FIRST, if this is a notebook/laptop then be sure to have it connected (plugged in) to wall-electric-AC outlet -or- a UPS system.
{you'd be surprised that this is sometimes a obscure source of failure on -some- updates}

Let's flush the download folder & then do a measured retry.

Start Orb {or press Windows-key} >> type in cmd
You will then see a User Account Control prompt asking if you would like to allow the Command Prompt to be able to make changes on your computer. Click on the Yes button and you will now be at the Elevated Command Prompt.

type in
net stop wuauserv <Enter-key>


Go to Windows Explorer.
Look on your system drive (usually C ) and look at the Windows folder name. Like Windows or WINNT.
Modify following as appropriate.
If your Windows folder is C:\Windows. Look at this folder
C:\Windows\SoftwareDistribution\Download <<---- this sub-folder


If you find files or sub-folders in there, delete them. That folder is where files are stored from prior Windows Update downloads.


Go back to Command prompt window.
type in
net start wuauserv <Enter-key>

EXIT <Enter-key>


Logoff & Reboot the system for a fresh Windows start.

then run a manual check for updates at Windows Update, by doing a CUSTOM scan selection.
When you reach Windows Update, do a Custom scan for updates.
Do a Review of what is offered. In the 1st pass only take the OFFICE/ or Word updates !
Take (accept) the ones marked Critical or Important.
Decline any that are marked as "optional".

If there are Net Framework or Silverlight updates offered, un-select them & take the others (do any Net Framework or Silverlight updates in separate runs).

Have infinite patience while it scans and does it's work.

When it prompts you to Restart Windows, please do that. Allow it to restart.


IF and only IF there is another failure, then Let's have you use NOTEPAD & do some research in the Windows Update log (using Notepad)
usually at C:\Windows\Windowsupdate.log or C:\WINNT\Windowsupdate.log

Copy and Paste here the last 60 lines out of that log, for review.
Go to near end of the log for latest entries and look for error notations.
You can use CTRL+END keyboard keys to get to the end of the file. Then get the last 60 lines & copy & paste here, in reply

See Microsoft KnowledgeBase article
KB 902093 How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

[Nancydnv]

hi i entered the cmd from windows start menu. and did not get a user control prompt asking if you would like to allow the Command Prompt to be able to make changes on your computer. the command prompt just popped up. Starting with C:\Users\trustnoone2> . Is this where i need to type net stop wuauserv .

[Maurice Naggar]

YES it is

[Nancydnv]

Ok, it said Access denied

[Arnold72]

hello,
I dont want to appear rude but wouldnt a system restore have solved this problem.?
If its merely a deletion of a registry key then a restore would have been easier.
Many thanks.

[Maurice Naggar]

Arnold72, on 27 May 2012 - 09:03 AM, said:

hello,
I dont want to appear rude but wouldnt a system restore have solved this problem.?
If its merely a deletion of a registry key then a restore would have been easier.
Many thanks.

NO, you run a good chance of loosing new stuff recently on the system - stuff not covered by a restore.

[Maurice Naggar]

Nancydnv, on 27 May 2012 - 07:49 AM, said:

Ok, it said Access denied

Hello Nancy:
Have patience and please only follow my guidance.
Give this a try to get to a Command window

Start >> type in cmd
highlight the mouse pointer over cmd.exe in the list
press the Ctrl+Shift+Enter keyboard combination and cmd.exe will be launched as if you selected Run as Administrator. You will then see a User Account Control prompt asking if you would like to allow the Command Prompt to be able to make changes on your computer. Click on the Yes button and you will now be at the Elevated Command Prompt.

If succeed, do the rest of my previous items.

Edited by Maurice Naggar, 27 May 2012 - 09:36 AM.