29 replies to this topic

[lajekahr]

Ok. Replugged the Printer in just to give it a whirl.
Here is the error message when trying to share it:
http://lukes.pbworks...t%20Savable.PNG

I can't seem to recreate the error where it blaims it on Windows Firewall at this point, but like I said, printer is wi-fi and working over wi-fi so I'm not worried about that anymore.

[screen317]

Hi,

Sorry for the delay.

I'm pretty sure the printer driver is just corrupted. I would like you to uninstall it from Device Manager. When you do, ensure that you select a clean removal / driver deletion. Then reboot and install the driver (use one specific for this printer and not a generic). Reboot again and see how it goes.


However, this definitely isn't malware related. If the above doesn't work, I suggest posting in our PC Help forum instead where someone can troubleshoot this further with you.

Regards,

[lajekahr]

screen317, on 24 June 2012 - 03:56 PM, said:

Hi, Sorry for the delay. I'm pretty sure the printer driver is just corrupted. I would like you to uninstall it from Device Manager. When you do, ensure that you select a clean removal / driver deletion. Then reboot and install the driver (use one specific for this printer and not a generic). Reboot again and see how it goes. However, this definitely isn't malware related. If the above doesn't work, I suggest posting in our PC Help forum instead where someone can troubleshoot this further with you. Regards,

What about the strange changes to my network? I really don't care about the printer thing.

I'm concerned that this computer can't rejoin the homegroup at all. Can't share files at all.

That those things might be lingering effects of the malware.

[screen317]

That isn't a symptom of malware though. It may be corruption caused by a previous infection, but it isn't a sign of active malware..


However, give this a try:

http://windows.micro...oin-a-homegroup

[lajekahr]

Okay, will give that a try. Thanks for the help.

[lajekahr]

Whoa, finally recreated the windows firewall error thing:
http://lukes.pbworks...0configured.PNG

Unfortunately, that didn't work. I'll post on the PC Help forum. Can I just reference this thread or will I need to copypasta the relevant info?

[screen317]

Hi,

Navigate to Start --> Run, and type Combofix /uninstall in the box that appears. Click OK afterward.

Notice the space between the X and the /uninstall

This uninstalls all of ComboFix's components.


Certainly you may reference this thread.

I hope all goes well for you.

[lajekahr]

Cool created new topic:
http://forums.malwar...howtopic=111817

I'll run that uninstaller in just a minute.

[screen317]

Hopefully someone gets to you soon.

Let me know if there's anything else I can do for you.

[screen317]

Glad we could help.

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