3 replies to this topic

[gutterlizard]

Hello,
I've been trying to remove the SMART HDD virus from my computer with Malwarebytes, but I can't install it because it tells me that "access is denied". I'm not really sure what to do at this point.

I don't know what logs I need to post, so any instruction is greatly appreciated.

[MrCharlie]

Welcome to the forum, please start at the link below:

http://forums.malwar...?showtopic=9573

Post back the 2 logs.....DDS.txt and Attach.txt

<====><====><====><====><====><====><====><====>

Next.......

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller.

For Windows XP, double-click to start.
For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system (don't run any other options, they're not all bad!)
Post back the report.

MrC

[MrCharlie]

How are we doing??

Do you still need help or can I close this post??

MrC

[Maurice Naggar]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!