2 replies to this topic

[libo]

I think that my laptop has been infected with smart hdd. I tried running malwarebytes, but i can't install any new program anymore, not even in safe mode.

Can anybody help me?

thanks in advance,
Libo

[fivealive]

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Sorry to hear you might be infected.
We cannot work on malware removal in this sub-section of the forum, so please read below for assistance with cleaning your system.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making it hard to recover your system.

There are some excellent, self-help tutorials on getting MBAM to run on an infected system in the FAQ: HERE.

IF YOU PREFER EXPERT ASSISTANCE WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:
OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.
OPTION 2: For paid users of MBAM PRO, free, one-on-one, expert assistance from MBAM support.
OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

• Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
• If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.

• Then please start a new post in the Malware Removal Forum.
• When starting your new post, please note the following:
• Please do NOT post in a topic started by someone else, even if their problem sounds similar.
• Please COPY/PASTE the requested logs into your post, rather than attaching them.
• Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.

• An authorized, trained malware expert will provide free, one-on-one assistance as soon as one becomes available.

• Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
• Please do NOT "bump" your topic or reply back to it for at least 48 hours.
• Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.

OPTION 2:
If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them here.

OPTION 3:
If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

fivealive

[libo]

Thank you for your reply fivealive, however, the problem has been solved already!

thx for trying to help me!

greetz,

Libo