6 replies to this topic

[arley12]

hello my problem is this I am infected with a virus which is detected and malwarebytes and quarantined but rescan bueleve to appear and tells me I do is restart encesario but buelve and on and appears

[arley12]

[daledoc1]

Hello and welcome to MBAM forum, arley12:

Are you running any Iolo software on your computer, such as System Mechanic?

If so, please refer to the FAQ - Section A - Item #18 for information about how to deal with this detection.

If not, please let us know and we'll go from there.

Thanks!

daledoc1

[arley12]

thanks

but only use the ccleaner, malwarebytes and the use any other program but for the pc

[daledoc1]

Hi:

I'm sorry, but I did not quite understand your reply.

Can you please tell me if you have an application (program) installed on your computer that is called Iolo System Mechanic? (http://www.iolo.com/...hanic/standard/)
Yes or No?

Thanks,

daledoc1

[arley12]

No i dont use "Iolo System Mechanic"

[daledoc1]

OK, thanks very much for the clarification.

If you do not have any Iolo security products on your computer, then it is possible that you might be infected.
It would probably be a good idea to have one of the malware experts take a look at your system.

We cannot work on malware removal in this sub-section of the forum, so please read below for assistance with cleaning your system.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making it hard to recover your system.

IF YOU WOULD LIKE EXPERT ASSISTANCE WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:
OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.
OPTION 2: For paid users of MBAM PRO, free, one-on-one, expert assistance from the MBAM support helpdesk.
OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

• Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  
• If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.

• Then please start a new post in the Malware Removal Forum.
  
• When starting your new post, please note the following:
  
• Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  
• Please COPY/PASTE the requested logs directly into your post, rather than attaching them.
  
• Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.

• An authorized, trained malware expert will provide free, one-on-one assistance as soon as one becomes available.

• Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  
• Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  
• Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.

OPTION 2:
If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them here.

OPTION 3:
If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

daledoc1