7 replies to this topic

[Caxap]

MBAM PRO freeze my 2 pc when i push Open it from tray
Need wayt around 20-30 sec when MBAM open's
But MBAM protection is realy good
7 days ago i clean my friend pc - kis 2012 not kill all viruces and trojan horces but MBAM kill them all
Very impressive, gratz to MBAM team

[Strenalis]

Hi Caxap,

Thanks for the wonderful compliments! It's always nice to know that our users are happy with our product.
To get your issue solved, let's try the following:
Perform a clean install of Malwarebytes Anti-Malware

• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email for the Pro version
    
  • Launch the program, register, and elect to enable the protection module. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

After the re-installation is complete, check to see if you can successfully launch from the tray icon.

[Caxap]

I do that before writting my post there
Nothing help
Little updates - sometimes opens good-fast but sometimes is freezing
Windows 7 Pro and Windows Vista Business 32 bit

[Strenalis]

Are you using an antivirus on these systems alongside Malwarebytes' Anti-Malware? If so, which one? Also, are you able to replicate this issue on both Windows 7 and Vista?

[Caxap]

Strenalis, on 28 June 2012 - 11:13 AM, said:

Are you using an antivirus on these systems alongside Malwarebytes' Anti-Malware? If so, which one? Also, are you able to replicate this issue on both Windows 7 and Vista?

I'm test that problem: MBAM-alone, MBAM+MSE 2.0, MBAM+Outpost Firewall Pro 7.1-7.5, MBAM+Avast 5 Free
1 pc Windows 7 pro - another pc Windows Vista 32bit
(exclude MBAM and not exclude)

If MBAM not activate like trial or license - all be ok
if MBAM active and launc from tray - 1, two or 3 times opens-closed from tray - ok but at 4 or 6 times - get freezing 20-40 sec and just not opens

[Strenalis]

I'd like you to run mbam-check, which will give us a detailed analysis of your installation.
Create an mbam-check log:

• Download mbam-check.exe from here and save it to your desktop
  
• Double-click on mbam-check.exe to run it, it should then open a log file
  
• Please copy and paste the entire contents of the log into your next post, or, if you prefer, you may attach the CheckResults.txt file which should now be located on your desktop to your next post instead

[Caxap]

OK, do it around 2-3 days, and test MBAM again how works alone and with Kaspersky I.S. 2012 (Never test it with Kaspersky)

[Caxap]

1.Little freeze on scan (Not Respond) MBAM menu is open
2.Windows Vista Business 32 bit - opens UAC permission window to Windows run sheduled MBAM scan /scan -quick -log -silent -remove