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False positive 213.186.33.4

Started by laperla, Jul 01 2012 03:17 PM

4 replies to this topic

#1
laperla
Posted 01 July 2012 - 03:17 PM

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Hi,

One of our customers is using your software and it is blocking the access to our site www.laperlavalles.cat. Could you please solve it?

Thanks in advance.

Aleix Buch
Productes Alimentaris La Perla

#2
MysteryFCM
Posted 02 July 2012 - 04:15 PM

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I'm looking into this, thank you.
Steven Burn
Research Engineer

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#3
MysteryFCM
Posted 03 July 2012 - 05:26 PM

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Can you confirm the IP being blocked please, as we don't currently block 213.186.33.4
Steven Burn
Research Engineer

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#4
laperla
Posted 04 July 2012 - 01:37 AM

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Hi,

I attach a screen capture from my client.

Aleix Buch

Attached File  IPblocked.jpg   154.82K   0 downloads

#5
MysteryFCM
Posted 14 July 2012 - 04:28 PM

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Sorry for taking so long, I thought I'd already replied to this. We do not actually block 213.186.33.4, or anything on 213.186.33.0/24
Steven Burn
Research Engineer

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