57 replies to this topic

[gringo_pr]

Please download Kaspersky Virus Removal Tool and SAVE it to your desktop

• Right click and run as admin (xp please double click to run)
  
• select lang
  
• accept the license aggreement
  
• click on settings (gear looking thing on the right)
  
• put check mark in
  
  system memory
  hidden objects
  disk boot sectors
  computer
  
• go back to automatic scan
  
• click on start scan
  
• For this scan select skip for anything found
  
• when the scan is complete click on the report button (looks like a peace of paper on the right of the gear looking thing)
  
• on the left you will see
  
  status
  Detected threats<-- click on this one
  automatic Scan report
  Manual disinfection report
• click on the save button
  
  save to a location that you can find it ( default is in the document folder)
• copy and paste this report in your next post

[BANCROFT162]

won't allow me to copy anything....
the virus removal tool alarm says trojan program: Trojan.HTML>Redirector.am

Choices are delete and skip

I have not done anything yet

[gringo_pr]

I need the full path that it gives you or you can attach the report here


gringo

[BANCROFT162]

running again

[BANCROFT162]

<sup>object:
C:\Documents and Settings\Pat\AppDa...\nvlauty[1].htm
trojan program:
Trojan.HTML.Rediretor.am

delete
skip

I cannot copy it...</sup>

[BANCROFT162]

Status: Detected (events: 3)
7/11/2012 3:53:22 PM Detected Trojan program Trojan.HTML.Redirector.am C:\Documents and Settings\Pat\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\E3HQWR9M\nvlauty[1].htm High
7/11/2012 4:02:23 PM Detected Trojan program Trojan.HTML.Redirector.am C:\Documents and Settings\Pat\AppData\Local\Temporary Internet Files\Content.IE5\E3HQWR9M\nvlauty[1].htm High
7/11/2012 4:20:05 PM Detected Trojan program Trojan.HTML.Redirector.am C:\Documents and Settings\Pat\Local Settings\Microsoft\Windows\Temporary Internet Files\Content.IE5\E3HQWR9M\nvlauty[1].htm High

[BANCROFT162]

Status: Detected (events: 4)
7/11/2012 3:53:22 PM Detected Trojan program Trojan.HTML.Redirector.am C:\Documents and Settings\Pat\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\E3HQWR9M\nvlauty[1].htm High
7/11/2012 4:02:23 PM Detected Trojan program Trojan.HTML.Redirector.am C:\Documents and Settings\Pat\AppData\Local\Temporary Internet Files\Content.IE5\E3HQWR9M\nvlauty[1].htm High
7/11/2012 4:20:05 PM Detected Trojan program Trojan.HTML.Redirector.am C:\Documents and Settings\Pat\Local Settings\Microsoft\Windows\Temporary Internet Files\Content.IE5\E3HQWR9M\nvlauty[1].htm High
7/11/2012 6:44:29 PM Detected Trojan program Trojan.HTML.Redirector.am C:\Documents and Settings\Pat\Local Settings\Temporary Internet Files\Content.IE5\E3HQWR9M\nvlauty[1].htm High

[gringo_pr]

Hello

There are some minor things in your online scan that should be removed.


delete files

• Copy all text in the quote box (below)...to Notepad.
  

  Quote

  @echo off
  rd /s /q "C:\Documents and Settings\Pat\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\E3HQWR9M\"
  rd /s /q "C:\Documents and Settings\Pat\AppData\Local\Temporary Internet Files\Content.IE5\E3HQWR9M\"
  rd /s /q "C:\Documents and Settings\Pat\Local Settings\Microsoft\Windows\Temporary Internet Files\Content.IE5\E3HQWR9M\"
  rd /s /q "C:\Documents and Settings\Pat\Local Settings\Temporary Internet Files\Content.IE5\E3HQWR9M\"
  
  del %0
• Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
  It should look like this: <--XP<--vista
  
• Double click on delfile.bat to execute it.
  A black CMD window will flash, then disappear...this is normal.
  
• The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.

The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.




Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


:Why we need to remove some of our tools:

Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

To re-enable your Emulation drivers, double click DeFogger to run the tool.

• The application window will appear
  
• Click the Re-enable button to re-enable your CD Emulation drivers
  
• Click Yes to continue
  
• A 'Finished!' message will appear
  
• Click OK
  
• DeFogger will now ask to reboot the machine - click OK.
Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

• turn off all active protection software
  
• push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  
• please copy and past the following into the box ComboFix /Uninstall and click OK.
  
• Note the space between the X and the /Uninstall, it needs to be there.
  
• 

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

• Double-click OTCleanIt.exe.
  
• Click the CleanUp! button.
  
• Select Yes when the "Begin cleanup Process?" prompt appears.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes, if not delete it by yourself.
  
• If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

• Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  
  
• WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  
  
• Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
  totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)
  
  
  Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

internetsafety

Internet Safety for Kids

Here is some more reading for you from some of my colleges

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum

COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum

Quote

Conclusion

There is no such thing as ‘perfect security’. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.

Gringo

[BANCROFT162]

I'm confused. what about the trojan things?
I have not done any removing of that stuff.
my computer still flashes once in awhile to the desktop.
that's very annoying. didn't used to do that.
also, I keep getting an error message about the malwarebytes program
I'll wait for your reply

[gringo_pr]

Greetings

at the begining of my post I give instructions on how to remove those - they are in temparary internet files and will not be a problem to remove as they are not active


What error do you get from MBA<?

[BANCROFT162]

Open Event failed to perform desired action. error code 2

can't copy it

[gringo_pr]

Uninstall Malwarebytes

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or post to ask and we'll explain how to do it.

[gringo_pr]

Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo

[BANCROFT162]

Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org
Database version: v2012.07.15.09
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Pat :: PATS-LATITUDE [administrator]
7/15/2012 11:59:29 AM
mbam-log-2012-07-15 (11-59-29).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 237686
Time elapsed: 3 minute(s), 1 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 1
C:\Users\Pat\Downloads\7zip_installer_1650.exe (PUP.BundleOffers.IIQ) -> Quarantined and deleted successfully.
(end)

[gringo_pr]

i AM GLAD WE HAVE THAT WORKING NOW


aNY MORE PROBLEMS THAT i NEED TO ADDRESS?


GRINGO

[BANCROFT162]

Well, I think that I am pretty safe now. Once in awhile the screen switches to desktop while I am working on something.
like an email or letter etc. ... very strange. all I have to do is touch the mouse and it comes back... but it's annoying...

You have been wonderful to help me out of this problem. I can't thank you enough.

[gringo_pr]

you are more than welcome and glad I was able to help



gringo

[Maurice Naggar]

Glad we could help.

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