3 replies to this topic

[Sanad]

Hi, I am new to this forum. I recentely inherited some problems with searching. I would search google and will be redirected to bogus websites. I alreadly have malwarebytes installed in my computer. I tried to click on it to open it and it will not open at all. I tried to uninstall it and re-install it and that did not work. I downloaded hijackthis and i have the log file if anyone would like to view it. Need your help please! thank you!

[GT500]

We have a special forum here where malware removal experts can give you a hand. Follow these instructions for posting in that forum, and one of our volunteers will give you a hand as soon as they can.

[Sanad]

GT500, on Feb 11 2009, 04:15 PM, said:

We have a special forum here where malware removal experts can give you a hand. Follow these instructions for posting in that forum, and one of our volunteers will give you a hand as soon as they can.

Hi,

I did try that but malwarebytes will not launch at all. So i am unable to run it or do anything with it. I didn't have any problems with malwarebytes prior to last night.

[AdvancedSetup]

Hi Sanad.

Please create a NEW post in the HJT forum and as soon as your turn comes up and someone is available we will assist you.
We do not work on logs or Malware issues in the General forum.



Hello and Welcome to Malwarebytes.org

If you're having Malware related issues with your computer that you're unable to resolve.

• Please read and follow the instructions provided here: I'm infected - What do I do now?
  
• If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  
• When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

• Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  
• Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  
• Using these other tools often makes the cleanup task more difficult and time consuming.
  
• If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  
• Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  
• There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

• NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.