3 replies to this topic

[Portmanteau]

Hi,

I believe Malwarebytes is causing my Laptop to freeze opon start-up forcing a 'hard' restart. The Malwarebytes icon doesn't appear/load in the taskbar at the time of freezing. To double check that it is Malwarebytes causing the problem - I disable it within the Start-Up tab in msconfif.
So far it has prooved my theory to be correct.

Any help would be appreciated.

Thanks

[AdvancedSetup]

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

When done, DDS will open two (2) logs:

• DDS.txt
  
• Attach.txt

• Save both reports to your desktop
  
• Please include the following logs in your next reply: DDS.txt and Attach.txt
  You can ignore the note about zipping the Attach.txt file in most cases.

[Portmanteau]

Hi AdvancedSetup,

I had resolved this issue at the time of posting by doing a full factory restore on my computer.
However the problem has reared it's ugly head again. Ae you still able to assit please?

[Firefox]

We can still assist you, just post the logs that he requested please....